Petco is a full-service pet store offering nutrition, supplies, grooming, veterinary services, and training. Many customers report highly positive experiences, especially with the grooming salon. The groomers are described as amazing, patient, sweet, and knowledgeable, treating pets with lots of love. Specific services like a special mud bath for a dog's skin issues are noted as remarkable. Customers feel comfortable and trust the groomers, highly recommending them. However, experiences with other store staff can be inconsistent. Some customers report encounters with rude or impatient employees who hurried them near closing time. Others note receiving both extremely polite and helpful service from some associates, followed by not-so-great interactions with supervisors described as rude or unhelpful. This inconsistency leads some customers to express frustration and decide to shop elsewhere. Overall, while the grooming services earn strong praise, general customer service experiences at the store vary significantly.
Asher had been an excellent trainer! The staff in the store are kind and always helpful!
September 2025
I believe her name was Asher at the front counter. She was very nice and professional and greeted me as I walked in and was very polite and helpful at check out
September 2025
Everyone is friendly and helpful. The store is always clean and orderly.
