Petco is a full-service pet store offering nutrition, supplies, grooming, veterinary services, and training. Many customers report highly positive experiences, especially with the grooming salon. The groomers are described as amazing, patient, sweet, and knowledgeable, treating pets with lots of love. Specific services like a special mud bath for a dog's skin issues are noted as remarkable. Customers feel comfortable and trust the groomers, highly recommending them.
However, experiences with other store staff can be inconsistent. Some customers report encounters with rude or impatient employees who hurried them near closing time. Others note receiving both extremely polite and helpful service from some associates, followed by not-so-great interactions with supervisors described as rude or unhelpful. This inconsistency leads some customers to express frustration and decide to shop elsewhere. Overall, while the grooming services earn strong praise, general customer service experiences at the store vary significantly.
Chelsea is as good as it gets. Our goldendoodle won’t be booked with anyone else.
July 2026
The team consistently displays remarkable professionalism during telephone conversations and shows a sincere fondness for animals in person. The dogs are happy! The haircuts look fantastic. Their performance was truly outstanding. Thank you. Leanne
June 2026
Clean store. Cashier was super helpful, respectful, and kind.
