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November 2023 by Chandra Kipker
Jayse was awesome. I ended up with something I love and I didn’t realize I wanted it.
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November 2023 by Terrick Johnson
DO NOT Purchase ANYTHING from this dealership! My wife purchased a Mercedes GLE350 on 10/14/23 and as of 11/13/23 she still does not have the car. My wife: Jason was my dealer and Brad (sales manager) assisted him with this deal.Upon purchasing the car Jason notified me of a minor AC issue. Due to the car being under warranty I was instructed to bring the car to Mercedes service department that following Monday. I purchased the car on a Saturday and as I was driving on the interstate headed home an alert of a parking break malfunction popped up. I immediately called Jason who said that it was a button that Mercedes could turn off once I took the car there for AC repairs. Jason also said my car was in line to be fixed on Monday 10/16/23 when I dropped it off. That was a lie and he had no way of knowing those details. My car did not get diagnosed until 11/6/23. Rainbow Imports was aware of the parking break issue, which requires a part that needs to be fixed not a button turned off. Jason actually started the car and turned off the warning button before I purchased the car and drove off the lot so I had no way of knowing that a warning ⚠️ was showing up on the car. They also lied and said I would get a loaner from Mercedes when I dropped the car off at dealership, that was a lie. In return they gave me 2021 Mitsubishi full of dog hair that smelled like cigarettes. I was not satisfied with the size and condition. They told me to bring it back for a Hylander. I waited thinking my car would be ready soon (still don’t have the car) then came today for the Hylander and was told they were about to sell it soon so it was no longer available. Oh yes I called Brad last Wednesday, he said he was busy and would call me back to rectify the situation the following day but he did not. As of today the part for my parking break is on indefinite back order and I left the Mitsubishi with them. I left their dealership with no car and Brad ( sales manager) said it’s nothing they can do. We asked to speak with owner. Brad said twice that he was going to get the owner then came back saying he was not there. Brad also said several times that he was too busy to help us. Our question several times to this dealership is how do we rectify this situation? It’s been lie after lie. They gave misleading information. They don’t return calls. They do not handle business with integrity. My question for the owner is, what do you do when you sell a car to someone and the car is not functional? The part needed is on indefinite back order and you can’t provide a loaner equivalent to what was purchased? As a business owner myself, this is absolutely absurd.
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October 2023 by Patrice Bennett
I've bought my last two vehicles from here and when my daughter starts to drive, I'll be buying my third. Great inventory to select from and above all else the customer service here is outstanding. They don't try to push you into a vehicle here. Instead they figure out what is important to you in a vehicle and they help you find the best match. From the sales guys to the managers, you won't find a better lot around!
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September 2023 by Josh T
First of all, the sales staff are really nice, and accommodating. Second, when we took my wife's vehicle in for the first service, they got to it right away, and did a great job! And if you need a good sales guy, that's not going to try to "hard sell" you, but still is very knowledgeable about his fleet, I would go talk to Jayse, you won't regret it.
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September 2023 by It’s just M.
If I could give ZERO STARS I WOULD! They robbed me of my paid off $30,000 2019 luxury Cadillac XTS with low mileage and proceeded to sell me a $63,000 flooded corvette with no warranty that they promised worked just fine. Failed to tell me the car was on its last limb & was flooded out. (All they want is money)Essentially these people will rip you off and ruin your credit. They did it to my friend who also moved to California from Louisiana... he told me he had to go with a friend to get a Honda civic from Rainbow because they were asking for a ridiculous amount of money for it. Also when I sold my Cadillac they failed to turn in the old plates (Them not doing so lead to me getting my license suspended) which I had to fly back to Louisiana for and pay $500 out of my own pocket for something I didn't do, I'm not a criminal the people there are ridiculously selfish and stuck in some old ideology. I don't own the Cadillac anymore so the fact they took my old car and left me with a piece of crap Is unacceptable. I don't even live in Covington anymore because Louisiana is so backwards. In general the whole place is a scam stay away from this state please.
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August 2023 by Vince Dang
Good experience of buying car. We don't fell any pressure at all. Very friendly sale associates.2023 Mitsubishi Outlander SEL...
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August 2023 by Deanne Waguespack
DO NOT PURCHASE A VEHICLE FROM Rainbow Luxury Imports in Covington,LA. The dealership sold a lemon title vehicle to me without disclosing this information as they fraudulently signed my signature to a document. I was also sold an extended warranty which you can not use with a lemon title. I returned to the dealership and requested the extended warranty be cancelled which Don McGinnis, who typed up the paperwork but did not send in to Louisiana Dealer Service Insurance. This was discovered a month later when I followed up on it. After moving forward with the Bank to whom I financed my vehicle with. I supplied them with all documents needed to show Rainbow Luxury Imports had committed fraud and the bank requested the full payoff which Rainbow Luxury Imports did. Which means they are well aware that what they did was fraudulent!!! I returned the car as soon as I was notified by the bank that the vehicle was paid in full and my obligations were done. Now Rainbow Luxury Imports is telling me I have to pay my notes to them and to come pick my car up. The loan has been paid in full due to them committing Fraud! I am still trying to get my money back for the extended warranty that Don refused to send in and I have a legal document stating I requested it to be cancelled. I don't not recommend this dealership! Lloyd Guillot Jr runs a very dishonest business.
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July 2023 by Sherry Lee
I purchased a used vehicle on October 12th, 2022. By November 12th, I was already having issues. I brought it in and was told what the problem was, however, the part had to be ordered. I called every week to get an update only to be told (every single time) it was on back order. I tried to go in and trade it, only to be told that I needed $5,000. The following business day, that back ordered part, miraculously was being delivered. But it wasn’t only that part. My AC took about 30-45 minutes to start blowing cold, the speakers had gone out, and other little things that I can usually handle. Tomorrow makes 6 weeks that I’ve had a loaner car, because they couldn’t figure out what the problem was. Monday, July 18th, they send it to Rainbow (the big one) and I received a phone call both days, letting me know what’s going on. Another part had to he ordered. Communication is key to success. There was none. I literally had to check in constantly, only to be told that nothing was wrong with it and/or received a tone like I was bothering them. How can one get her trade in money back and go elsewhere? Needless to say, I’m very dissatisfied and feel like I was taken advantage of and got jilted with this car that I’ve purchased. Or they can make it right.
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July 2023 by Jennie Gutierrez
If you want to buy your car in a calm environment without a pushy salesman to heighten your nerves, this is the place for you. Shoutout to Derrick for doing everything he could to get me the best price and to the entire team for staying past close to get the purchase done. I love my new car and know I made the right choice! I’m looking forward to stopping by again to get my car detailed in the near future.
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June 2023 by Patti Jackson
This has been the best experience that I have ever had with a car dealership. Levi traveled to Mississippi to bring the vehicle of my dreams to me.He took my vehicle back to Covington, so I did not have to lose any work time. On top of all of that they were fair with my trade and my notes are affordable to me. I would highly recommend them to anyone and everyone that I meet and talk to.
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June 2023 by BEVERLY CONERLY
Great Team with Excellent customer service. I’m very happy with my new Mercedes
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May 2023 by Morgan Magee
Salesmen was nice enough to have a smile on his face while trying to screw me. Had stopped in to look at a vehicle. Price was high but upon leaving was called by who said they where the owner of the dealership and came to an agreement but was unable to come back due to leaving for work. Came back 2 weeks later while staying in contact the entire time with cash in hand. Unpin arriving and waiting for an hour and a half Was able to sit down and come to find out they “had no idea” about what was agreed upon and was told to my face I was lying. People are rude. Do not recommend anyone stop by.
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May 2023 by Larry Lawrence
I was slightly disappointed in what I got for my trade. After seeing what the dealer is selling it for I am sure I did not receive a fair deal. If my trade was actually in a wreck as stated by the sales manager I would hope your dealership would be willing to disclose the same info with new buyers. I am not seeing that on your site. New vehicle purchased had an engine light come on day two of owning. I Have had to change an O2 sensor within three days of owning it. Disappointing to say the least.
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May 2023 by Trudy Cefalu
I just wanted to give a special thank you to Jayse. He went above and beyond from start to finish when purchasing our vehicle. I couldn’t recommend him or this dealership enough because words don’t do it justice, it’s just something you have to experience. So thank you again Jayse, from the bottom of my heart, for helping make my dream come true of owning a Corvette!
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April 2023 by powerbots pro
Great, easy and fast!! Great customer service and support. Definitely recommend to anyone looking to buy a vehicle