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January 2026 by Connie Houck
Diane attention to detail and commitment to customer service are clearly reflected in her work. What a pleasant experience!
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January 2026 by Jim Thibaut
I arranged for the rental over the phone, and your representative was courteous and professional. It took just a very few minutes, and she walked me through the process. It was simple and easy.
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November 2025 by Julius Neumeyer
Did not have to wait for a call back. Donna listened to my requirements and promptly set me up with a unit all on the phone, without any delays. Very responsive, very polite, made the entire process fast and easy.
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November 2025 by Lee W (Aquarium Slacker)
Responsive on-site management!!!
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October 2025 by Joe Schenck
Good customer service, older facility(Hwy25) a little run-down, but found out it was recently purchased from another company and is in the process of being renovated, but functionality is still good and intact.
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October 2025 by Michelle Buota
This was the easiest and pleasant storage rental experience.
The PM was very knowledgeable ! I recommend to anyone .
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October 2025 by Huong Nguyen
Customer service was amazing!
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September 2025 by D\u0026D Home Improvements
Had a smooth and easy transaction!! Cudos to the property manager for all her help!!
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August 2025 by Anthony Eschete
They were great, and had no issues! Highly recommend
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July 2025 by mary hohensee
Good service new district manager is fantastic and solves any issues on spot great place to rent
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March 2025 by Glen Cheramie
Great place
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November 2024 by gordon hagan
One of the doors is out of order.
No Office manager on site, spoke to manager from office on Hwy 59. Made reservation and renting easy.
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October 2024 by Dublin Stroud
The temperature control is rather iffy. Each time I was in the facility it seemed extremely warm for my liking. I didn't trust my antique instruments to be stored there for fear that they would be damaged by temperature fluctuations.
It also seems that every time I visited one of the doors or gates were broken.
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September 2024 by Robby Robby
Run Run Run! They bought out RedDot two weeks after I rented a unit. Reddot owed me a credit. SROA will not respond to emails, messages etc! After calling and calling and calling .... There is no corporate number just customer service. Very unprofessional! RESPONDING to your RESPONSE! I spoke to someone on August 1 2024, they knew nothing about a credit being owed to me and we're supposed to look into the matter! I told them to put the credit on my next bill which was due 9/16/2024 and they didn't so I paid TODAY 9/22/2024 with no credit added but a late fee was added. This All your customer service team does is laugh and hang up! They are tired of telling me that someone is going to call me back and that they will send another email and I'm tired of calling! This has been going on for MONTHS! As soon as my home is ready to move in I'll be out with the intention of never using this facility ever again. Bad news travels fast.
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September 2024 by Sybilmoon
The new owners of our storage facility, SROA, have been very nice to work with. I recently had an issue and was contacted by the district manager who was very understanding and supportive. She made me feel my concerns were taken seriously and she was able to address those concerns to my satisfaction! Thank you Ms. Smith!
