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March 2024 by Hailey W.
DO NOT GO HERE! I repeat DO NOT go here!!! Horrible, horrible customer service. I payed extra money on an extended warranty for them to not replace my slip covers for something that was their own mistake! My slip covers were absolutely DESTROYED when put in the washer. I was told several times by an employee that they can be put into the washing machine. I informed the store of what happened and that I was told I could do so, but they said that they would not honor it and replace my slip covers because the employee no longer works there. How is that my problem?? I will be receiving the money back from my extended warranty because apparently it is WORTHLESS and a waste of time and money! I BETTER receive my money back!
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March 2024 by Don D.
Never will I buy anything from Rooms To Go again. Went to stOre on Friday to look for recliner chair. Found on and it would be a week to 10 days for order to be delivered. On Monday (2 days later) called to cancel order . Was charged 20 % fee because it was more than 48 hours. Even though it was in the fine print the sales person never mentioned it. Most reputable businesses have 5 days to cancel with no cancellation fee. What a rip off. Again will never buy anything nor will I ever recommend anyone else buy fro this store
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February 2024 by Louie T.
Need it a matter went to room to go my sale person was Cheryl . great sale person verry knowledgeable of the product I need it, Went out of her way to make sure I was satisfied . Thanks Cheryl, will see you in the future.
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December 2023 by Amy Niedermair
I just had the best experience at Rooms to Go in Covington! Although I had not done any research before walking in, I told Victoria what I was looking for and my price point and she led me to the perfect mattress! Rooms to Go is my mattress store--- I'm always happy with my purchase. Victoria put me in a great holiday mood! Thank you!
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December 2023 by Jay Martin
We had a great experience at Rooms to Go in Covington, La.The sales associate, Donald Joseph met us at the door and offered his assistance if required. We were never pressured to make a purchase. Mr Joseph answered our questions clearly and he was very knowledgable of the products offered for sale. I highly recommend anyone to request Mr Donald Joseph when visiting Rooms to Go in Covington.
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December 2023 by Ali Gonzalez
My fiancé and I came in to buy our recliner and we were immediately greeted by Victoria. She was very knowledgeable, kind and professional. She showed us every one of our options and took her time with us. She helped us make our final decision and it was an amazing buying experience!
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December 2023 by Savannah Patel
Donald was a great salesperson! He answered all our questions and helped us navigate the buying process. Thanks!
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December 2023 by Luningning Neill
Shopping for the perfect sofa was not fun because the sofas we chose were not available for the delivery dates that we wanted. But Kara was so patient with us, she must be a saint, she helped us all the way and more. We were grateful for her ideas and inputs and hopefully you’ll be helped by Kara next time!
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November 2023 by Laurence Hansen
The prices seem reasonable for what appears to be a decent quality. Wendy was exceptionally helpful without being pushy. She grasped the needs of the space and the aesthetic, and presented some great solutions. She also proactively worked to make delivery timely and efficient. It was a pleasure shopping there, and working with Wendy.
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November 2023 by Ashley K.
I recently purchased a couch, bed frame and tv stand from Rob Mormon at Rooms to Go in Covington. Rob was extremely knowledgeable about all items I inquired about and made my buying process easy and quick!! I was not pressured at all and he was very honest when I asked his opinion!! I highly recommend Rob and will be returning soon to purchase another bed for my son!! A satisfied customer! Ashley Kennedy
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November 2023 by Christopher Costanza
My wife and I bought our first Tempur-Pedic mattress today! Nathan welcomed us and spent a good hour and a half answering our questions. He was very kind, patient, and knowledgeable about what they had to offer and helped us to make the choice that best suited us. We're looking forward to sleeping in our new bed this weekend!
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November 2023 by Jordan Morrow
This is our first time making a big purchase like this and Cheryl did an OUTSTANDING job! She is 3 weeks into working there and I felt right at home with her! She made this whole process easy and comfortable! If she was unsure about something, she’d ask. I love that! Everything is a learning opportunity and I am very impressed she was not afraid to speak up and ask for help if she needed it! We truly appreciate her so much!
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We had such a great experience when buying a bedroom set that we came back for our living room furniture as well. We were well taking care of by Victoria. She was pleasant to talk with, listened to our needs and plans, and gave us time to look and make decisions. She was never pushy like some sales people can be. Her timing was always perfect. We’ll be back in the future and we will request Victoria to help us again!
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October 2023 by Kimberly White Irizarry
Our furniture buying process today (10/13) was wonderful! Victoria listened to what we’re trying to achieve and showed us all the different options. She was amazing. Victoria made it all soooo easy and low pressure. We will be shopping with her and Rooms to Go in the future!
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October 2023 by Kylan Eckert
Jennifer helped my mom and I picked out the perfect recliner! She was very sweet and easy to work with. We even purchased 2 fabulous lamps that happened to be on sale. We will definitely be back to see Jennifer for our next purchase!
