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October 2023 by Edward S.
i boutght a 1025 r to use on my small less then 1/5 acre in new orleans. sunshine tractors has charged me over 5000 for repairs this year alone and the not is note even complete!!! i was lied to by the dealership when i bought the extended warrantee and insurance. they told me anything that happened to the tractor would be covered! i think they make more money if they can avoid the insurance and warrantee so they rip off the customers!! this is bad!!!! not only that when i asked them repeatedly about it they just blow me off and now i mowed my little property the belt fell off again!!!! they picked up the tractor and want to charge me 1000 to put it back on! first time i used the mower and just paid 2500 for maint and to repair the defective belt system! first time i used it after repair the belt fell off again!!! this company is a fleecing opperation owned and opperated by the damned people!!!
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April 2023 by Xceptional Zero
Lots of John deere equipment. Mowers and trimmers. Tractors and skid steers. A great dealer location.
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February 2023 by Joe Lamonte
Bill is a great salesman that definitely takes care of the customers needs . Nice clean facilities and friendly staff. Will be purchasing other products here in the future. Now waiting for it to dry up to run this new zero turn. Thanks again
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September 2022 by Jamaal R.
I called for a pickup and service on my lawnmower the representative I spoke with was nice took my information and she told me $95 to pickup and return my mower which is fine. I receive a call from a guy telling me it's gonna be $200 to come to New Orleans I stated that is a big jump from $95 and all the guy was pushing was for me to rent a trailer from Home Depot or Lowes. If I have to rent a trailer to bring my mower it will not be at Sunshine Quality "COVINGTON". The same company further away is charging $100 so this lets me know the Covington location doesn't want to service the African American Community at all.
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July 2022 by christopher klein
John Deere equipment. Awesome ahowroom and extremely polite staff. Keep up the great work in customer service.
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March 2022 by Chuck E
Had to get parts for My John Deere E120 riding mower , had all the parts in stock, very pleasant experience. Thank You for the fast and polite service.
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October 2021 by Michael Gerhold
Great service department very friendly very attentive I bought a brand new Stihl chainsaw after the hurricane and was having trouble getting it started I brought it to them to troubleshoot and they were extremely helpful they showed me the proper way to start it and told me about the difficulties in flooding the Stihl chainsaws. The service manager brought the saw back to the service department to check pull the spark plug and saw that the saw was in fact flooded he blew it with compressed air to remove the remaining remnants of gasoline then put it together and promptly started it on the second pull. I can't say how much I appreciate it their help even though I didn't buy the chainsaw from them they still took the time to show me how to properly start it
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October 2021 by Law Man
You can't make any sales if you ignore potential customers. I was looking for tires to fit my d170 and I had a few attachments I wanted for the mower especially since the storm. I used their chat box multiple times,emailed them twice tried calling them. I got messages saying some will be in touch with me. Nothing. That was 8 hours ago. Sad part is I live just down the street and it would have been nice using and buying equipment from there so close. I'm not trying anymore. Jumping through hoops to try to purchase something doesn't make much sense.
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October 2021 by andrew vigueira
Needed a part for my John Deere. Knowledgeable and courteous personnel.Part fit perfectly.
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September 2021 by Tommy McMillan
From the moment I called the service section, it felt like they didn’t want to be bothered. I live about 60 miles away so I gave my self two hours to get to the location. About 30 mins into the trip, my GPS switched my arrival time from arriving at 4 pm to 450; I immediately called the location to give them a heads up that I may arrive right at 5 PM. I was told If I don’t make it here by five, they will lock the gate, and will I have to come back tomorrow. I understand closing time is closing time. But an unexpected accident could/should have warranted some sought of consideration. I arrived @ 445ish after walking around the lot for a minute or so the service tech came out and told me to bring the mower over there, pointed to a few mowers in a lot, asked me my name and number. Wrote it down and kinda rushed me out. I waited two business day and gave the location a call to check up as the current “transaction” felt off so far. They told me they would call when they had a chance to check on it, On Business day six today, I called the place and told them don't worry about my mower; I'm on the way to pick it up. About twenty minutes later they called and told me I need a spindle replaced and service performed and than told me it would be a 50 dollar diagnosis fee. I already knew I needed 3 spindles replaced as that's what I dropped it off for. And I changed the oil, oil filter, air filter, and spark plug week before dropping it off so I know it didn't need “service”. When the service called and told me this I asked when did someone actually look at the machine? His reply was, I don't know, maybe last week; he couldn't answer why I wasn't called and notified of their Diagnostics. After all of this, I'm irritated to say the least I talk to the counter to pay and the guy asked why I didn't want them fix it. I said I did but felt like they didn't want to so I explained all of this and he was like ok 53 dollars not sorry or any explanation of said experience so far. Top all off this off while I'm strappng the mower down the service tech who could clearly see I am midway through last racchet strap yells as me to you'll my truck forward so he can around with a forklift. Probably worst customer service/business experience of my life. It took a lot for me to remain calm but I did. I'll never use this place for anything again, and now more than likely never Purchase a John Deere product ever again. Feel like that 50 dollar fee was a sham as well but didn't fell like argueing with the people.
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August 2021 by casey H
Mr. Terry is always a big help when we come through. Very professional and friendly service here!
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July 2021 by Jon Singley
I brought my riding John Deere mower in because it was out of balance and had a transmission issue (transmission covered under warranty since it's only 20 Hours on the mower). Everything seemed great at first but once I got it home I started it up and it died after mowing one strip of the yard. Had no power at all. I opened the cover and noticed that the batteries negative terminal had an obvious incorrect screw in it and way too loose and was barley attached. I'm guessing this caused the fuse to pop because that's what happened. I went to the hardware store got a fuse and the correct size bolt and everything was fine. I called the service department to let them know that someone had put the obviously wrong screw in the neg. battery terminal just so they were aware and it didn't happen in the future and John who does service there told me they never touched the battery and said I had likely done it or that it came that way from the store. I got mower shipped from online big box store and opened the crate myself and inspected it when I received it. I told him I inspected it when I got it to which he told me I would not have noticed it. I said "look I'm not trying to get a discount or money back I just wanted to let you know that it happened so it doesn't again. He then kept going on about how I must have done it or it was always that way. Never mind that the mower would not work long term in the condition it was in. I had planned on still using them for my service but no longer, I will never go to this place again. Instead of just saying "ok, thanks for the heads up" or something along those lines they accuse me of doing it. Never again will I go to this store and I don't recommend anyone else does either.
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July 2021 by Jon S.
I brought my riding John Deere mower in because it was out of balance and had a transmission issue (transmission covered under warranty since it's only 20 Hours on the mower). Everything seemed great at first but once I got it home I started it up and it died after mowing one strip of the yard. Had no power at all. I opened the cover and noticed that the batteries negative terminal had an obvious incorrect screw in it and way too loose and was barley attached. I'm guessing this caused the fuse to pop because that's what happened. I went to the hardware store got a fuse and the correct size bolt and everything was fine. I called the service department to let them know that someone had put the obviously wrong screw in the neg. battery terminal just so they were aware and it didn't happen in the future and John who does service there told me they never touched the battery and said I had likely done it or that it came that way from the store. I got mower shipped from online big box store and opened the crate myself and inspected it when I received it. I told him I inspected it when I got it to which he told me I would not have noticed it. I said "look I'm not trying to get a discount or money back I just wanted to let you know that it happened so it doesn't again. He then kept going on about how I must have done it or it was always that way. Never mind that the mower would not work long term in the condition it was in. I had planned on still using them for my service but no longer, I will never go to this place again. Instead of just saying "ok, thanks for the heads up" or something along those lines they accuse me of doing it. Never again will I go to this store and I don't recommend anyone else does either.
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June 2021 by tsmack82
From the moment I called the service section, it felt like they didn’t want to be bothered. I live about 60 miles away so I gave my self two hours to get to the location. About 30 mins into the trip, my GPS switched my arrival time from arriving at 4 pm to 450; I immediately called the location to give them a heads up that I may arrive right at 5 PM. I was told If I don’t make it here by five, they will lock the gate, and will I have to come back tomorrow. I understand closing time is closing time. But an unexpected accident could/should have warranted some sought of consideration. I arrived @ 445ish after walking around the lot for a minute or so the service tech came out and told me to bring the mower over there, pointed to a few mowers in a lot, asked me my name and number. Wrote it down and kinda rushed me out. I waited two business day and gave the location a call to check up as the current “transaction” felt off so far. They told me they would call when they had a chance to check on it, On Business day six today, I called the place and told them don't worry about my mower; I'm on the way to pick it up. About twenty minutes later they called and told me I need a spindle replaced and service performed and than told me it would be a 50 dollar diagnosis fee. I already knew I needed 3 spindles replaced as that's what I dropped it off for. And I changed the oil, oil filter, air filter, and spark plug week before dropping it off so I know it didn't need “service”. When the service called and told me this I asked when did someone actually look at the machine? His reply was, I don't know, maybe last week; he couldn't answer why I wasn't called and notified of their Diagnostics. After all of this, I'm irritated to say the least I talk to the counter to pay and the guy asked why I didn't want them fix it. I said I did but felt like they didn't want to so I explained all of this and he was like ok 53 dollars not sorry or any explanation of said experience so far. Top all off this off while I'm strappng the mower down the service tech who could clearly see I am midway through last racchet strap yells as me to you'll my truck forward so he can around with a forklift. Probably worst customer service/business experience of my life. It took a lot for me to remain calm but I did. I'll never use this place for anything again, and now more than likely never Purchase a John Deere product ever again. Feel like that 50 dollar fee was a sham as well but didn't fell like argueing with the people.
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June 2021 by Tee Mac
From the moment I called the service section, it felt like they didn’t want to be bothered. I live about 60 miles away so I gave my self two hours to get to the location. About 30 mins into the trip, my GPS switched my arrival time from arriving at 4 pm to 450; I immediately called the location to give them a heads up that I may arrive right at 5 PM. I was told If I don’t make it here by five, they will lock the gate, and will I have to come back tomorrow. I understand closi
