-
December 2023 by Hutson B.
Didn't secure bottom guard. Now awaiting tow truck. Lots of time wasted. Never again.
-
November 2023 by Craig Bennett
My wait was 45 minutes to get inside the bay, only (1) car waiting in-line to to be next in each bay and I was one of them. There was a (5) man team doing the work and seemed to be having a careless motivational speed about getting the work done. When I was finally let in to the bay for my oil change, they took an ungodly long time and came to me with the bill. I had to ask them to check my trans. Fluid, check my air in my tires and check my fluids under the hood. I was so aggravated with the service that I didn’t even ask to clean my windshield and they didn’t offer. If this is going to be the new service policies, then I will need to find a new place to get my service done on my (4) vehicles.
-
November 2023 by David T
At this locations, not the otheones in on town but this one was unprofessional talking about getting another job and comparing wage rates in from of customers. And it took over 15 minutes. This is from when I got into the bay. I'll not stop at this location again I will go to one of the other 2 I have been to.Service: Oil change
-
November 2023 by Julia S
I really experienced the best customer service this evening. Bryon was extremely friendly. He was very detailed about everything. I really appreciated the service. I received this evening. Thank you again..
-
November 2023 by Karen Bennett
I have to say it was the worst experience I have had getting an oil change. It took 2 hours!! I was in line for over an hour and a half with just one car in front of me and then another half hour in the bay before they started. The young men were kind and courteous but it didn’t seem like they were all over the place.Then when I was asked how to spell “village” and “farms” which is my address I was a bit more concerned!By the time I got out of there It was a little over 2 hours. Thankful it seems my oil is okay but will not return.
-
November 2023 by Nancy Byrd
All the young men were very professional, kind and friendly. Perfect timing on my visit, I have been doing business with 5 Minute Oil Change for 16 years and will continue doing business with you for a very long time to come. Thank you for your service.Services: Tires
-
October 2023 by Paul Roberts
Very poor service, “They have one job to change the oil” but they forgot to put the oil in my vehicle, it almost burned up the engine! I usually have pretty good service at this location but this crew they have now is unprofessional, No automotive or customer skills. I left the shop and drove my automobile about a half mile, my low oil alarm light starters flashing, I returned immediately to the shop and the manager did not want to take responsibility, said to bring my automobile to a professional shop and prove they did something wrong! I didn’t give up and I had to fight for them to check the oil after several attempts they finally admitted they forgot to put the oil in the engine! I ask for the shop manager and corporate to contact me but know one has, they still took no responsibility and made me pay for this poor service. I would not go to this shop until the crew is replaced with a professionally trained team!Service: Oil change
-
October 2023 by Stephanie Parks
I have went there for years. The last time they changed my oil they lost my skid plate screws. All but three. The guy that checked me out couldn't even add up a 50 dollar bill plus four 20 dollar bills. I had to add it up on my phone and show him. They used to be ok and it was quick but after this experience I might be bringing my car elsewhere.Service: Oil change
-
October 2023 by George Guarino
Very unprofessional, slowest service I’ve ever had. I was there for about 54 minutes. These are just a few photos of hand prints and oil drips that I found when I returned home. I would not recommend this location.Service: Oil change
-
October 2023 by Teresa Allison
They didn’t tighten my oil filter tight enough and leaked out out of my vehicle. Had to buy more oil to fill it back up. I’m glad I saw the oil spots before my engine ran hot. Time before that they didn’t screw put my air filter down all the way it fill my wiper fluid. Won’t be going back, scared what may happen next time. Although the two men that helped me when I returned with the oil filter leaking were very nice and seemed competent. But won’t go back
-
September 2023 by Rachael Rae
These guys were kind, courteous, & really fast at servicing my vehicle. I will definitely return.
-
September 2023 by Kirsten Wallace
I got my oil changed yesterday! Today I had to put my car in the shop for a sensor broken underneath the car. 477.00 later plus the 100$ oil change, Thanks for your service!
-
September 2023 by Clarence Tibbs
They were short staffed but handled the situation very well.Great place to get a great job done.
-
September 2023 by Cali Campbell
Best service team ever! They even helped me figure out what was wrong with my vehicle by looking up the error codes. Above and beyond help is such a rare thing now a days. My whole family hours there now!Services: Auto engine diagnostic
-
September 2023 by Shannon Lang
The staff are always friendly and cheerful. They brighten even the most rainy day. And, most importantly, they get the job done quickly and effectively.Service: Oil change
