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November 2023 by Gary Hayes
The cover under my truck was not put back on correctly. I didn't notice until later in the day when someone pointed it out to me. The part is ruined. I assumed everything was ok after technician said safety check completed. The bolts are still there, definitely error on their part .
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November 2023 by Wendy
A VW Beetle is a car that you don’t have to go in the “dungeon” to extract the oil. However, the employee did just that and took off the plate under the car. This caused the oil to leak and spot all over my brand new garage. I took the car back and the assistant manager knew that that procedure should’ve never happened. He quickly and courteously fixed the problem, cleaned the plate and had me on my way.Service: Oil change
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October 2023 by Elias Rivera
Sloppy service technician. Oil drippings all over the engine and fuse box. I had greasy fingerprints on the hood as well, but I cleaned them up before this survey was sent to me. Why the hell do I take the time to clean up the engine compartment if they gonna be sloppy like this?? Sadly, this is a problem across all service centers to include OEMs. I was hoping Take 5 do better
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October 2023 by Peggy Schexnayder
Great service with lots of help! I could not find the mileage read out but your service rep did! I had to laugh out loud. All needs for vehicle were completed (multi- check for oil change, etc. and purchased new wiper blades. Very nice and courteous employees with knowledge, who are efficient and skillful.great price, too! Thanks!Service: Oil change
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October 2023 by sharon hirsch
The kids have very bad communication skills. Tried to speak to them about a few things, like not stripping the oil plug and all I got was a blank stare. Also when asked if he checked the tires on the left, because all I saw him check were the right tires, another grunt and stare.The older gentleman all though grumpy on my last visit was still acomadating. Kids can use a class on people skills and communication, especially when I'm spending $95, and there are several other oil change business's in the area. I will, give it one last try, I like to stay loyal to my small business owners. But I also like courteous employeesService: Oil change
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October 2023 by WL W
Poor customer service by asst manager. He Was actively interviewing for another job with a customer that pulled into an adjacent bay and was also on his cell phone. Tires’ air pressure not checked until I asked and was informed that compressor was broken.Service: Oil change
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October 2023 by Haley Ridgel
???THIEVES AND LIARS.BE VERY CAREFUL.They lied about which oil I needed changing, which was WAY more than I needed to spend or could even afford. Then, they charged me twice. TWO TIMES! That was October 4th. It is October 13th today.I have tried to be patient, but they have lied, manipulated me, and stolen my money. I feel victimized, and traumatized by being taken advantage of and stolen from. I suffer from depression and anxiety. This situation has caused regression and devastation for me.I would never trust them again, not with my car and especially not with my card.They are Thieves and Scammers who TAKE from you.1. Take your trust2. Take your faith in people3. Take your ability to believe in good.4. Take your hard-earned money.5. Take food out of the mouths of your children.They took too much from me and my son.They are not a business I believe upholds the standards of our community in Covington. They do not belong here nor deserve to do business this way. I don't understand how they are getting away with this. Any advice to get my refund would be appreciated.
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September 2023 by Netric Scott
I see my post was removed please don't let me have to take this higher, I was willing to walk away.These kids do not know what they are doing, I was told 20-30 mins nearly a hour later I am still here.The manager who is also a kid is taking no initative to help complete this job he said he's on break. 2nd time here first time was a breeze.I received a message from someone saying they were sorry for my experience, but a lady name Jillian submitted a bad experience and she was told to come back so they can make it right. Did I say I was late for a doctor's appointment because the guy could not put the plate back on.Never AgainService: Oil change
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September 2023 by Miley White
Had one of my best experiences with Logan .He was very helpful , great communication, and polite .Services: Tires
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September 2023 by Jenny Duplantis
So nice to not have to wait hours and I can stay in my car . Next time I will definitely ask how much the wiper’s actually cost before I agree to them being changed though. Wasn’t expecting $60 wipers. My fault but GD!
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September 2023 by Bonnie Bardwell
Staff is professional in appearance and attitude. A big step up from local competitors. Only took off one star because I had to request tire air check. Recommend for quick oil change.Services: Air & cabin filter replacement
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August 2023 by Stacy B.
on 08/31/2023 I went to the 5 minute Oil Change in COVINGTO, La 70433 on Collins Blvd around 7:15pm, I went to have my tire checked and Oil Checked, I didn't know about their oil top off policy and according to my sticker my vehicle was good for another 2500 mile, to make a long story short, a Man by the name of Bret, started arguing and yelling at me, he told me to get out of his shop, I ask him to stop yelling at me, and his response was he makes a certain amount of money and he can do what ever he wants and that he doesn't need this job, I've been coming to this location for over 15 years this treatment is totally unacceptable, Is this the behavior that 5 minutes Oil Change Accepts from their employee, I'm never coming back.
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August 2023 by Jennifer Dufrechou
Paul and Adian G. Did such a great job with my oil change even stayed late to service my vehicle and change my air filter too!!. Great guys, very personable and efficient.
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August 2023 by Angelle Branzski
do not use this take 5! worst one in our area! worried that they dont know what theyre doing. they offered to drain my coolant and replace it and i thought, hell, why not. they let the pressure build and it went spraying all over under the hood and into one of the poor guys eyes. probably burnt the hell out of him. the rest of the staff sat there and laughed at him. i won't come back. not even sure i should go to take 5 anymore. not worth that hassle and it defeats the purpose of convince when youre the only one there and it still takes 40 minutes.
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July 2023 by Jillian Gibbs
Do NOT use!!!!! I brought my own oil and filter. The exact same Take5 uses, and I was charged over $50. I also waited over 40mins to be serviced and complete the oil change. I contacted customer service as instructed and I was told there is nothing that can be done. This is standard procedure.GO ELSEWHERE!Service: Oil change
