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August 2023 by Paul S.
My car is under warranty. Parts have been in for 5 days. Tried reaching them for 3 days now. No one will even return a call. I am a 20 year customer that will be taking his green money elsewhere. Did no good sending contact info today, 04/25/23. You and the warranty company can deal with my attorney tomorrow. My new vehicle picture attached.Well today is 08/04/23. Last week my A/C went out again. Now I find out they only changed two hoses and halfass fixed it so it could make it until it was out of warranty. I will never buy another Nissan or deal with any All Star dealership.
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July 2023 by Joshua K.
I enjoyed most of my experience here. However, the only person I had an issue with was Kristen. She was very nice when I was buying my vehicle and when she was convincing me to get the extra coverage, gap insurance etc. in the months following my purchase, had to call her on two different occasions to request information. The first time I called, she was very rude to me. A month later when I called about something else, she just didn't answer and I left a message. She never called me back. I ended up having to go in person just to ask a question. Luckily I was able to find Adrian, who was such a big help and a pleasure to be around. He immediately answered my question, and I was out in 5 minutes.
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June 2023 by Troy B.
Follow up to following review I posted 2 years ago: Truck has 20,000 miles since. Bo one hiccup in those 20,000 miles. rRegular oil changes and nothing else. How can a truck need a new engine and still be running 20,000 miles and 2 years later. I drive it daily. I wouldn't trust what those technicians with my bicycle!! Be careful! By the way the regular oil changes were done by me so there isn't a single carfax report on them!! Was told i needed a new engine in a 2019 Titan with 42000 miles because a check engine light came on. Was told that my warranty for the engine would not be covered due to lack of maintenance reported to carfax. Took the truck back and fixed the problem with a computer and a rag. Took the same truck to a mechanic who removed the valve covers and confirmed that the motor was clean and their was no lack of maintenance. Truck has been running great since we fixed it ourselves and changed my own oil. Can't believe a dealership would try to steal 17,000 dollars for a simple cleaning of a sensor. They are liars and I would get a second opinion on anything they tell you.
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December 2022 by R J.
Purchased a new car from this dealer then discovered the engine cover was missing. The dealer refuses to pay for the missing piece. Sad. Stay away from these people and buy elsewhere
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June 2022 by Emily C.
Mikel and team were amazing when my car broke down on the way from CA to Florida. They had me diagnosed and in and out in less than 2 hours. They were so accommodating and incredible, I would recommend them to everyone!!!
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May 2022 by Terry C.
I called looking for a new SUV and spoke to a very nice young lady who spoke with her sales manager about what ai was looking for. She texted me after our conversation and said she would stay in touch. I texted her the next day on a Thursday, inquiring to see if they had any luck finding what I wanted. By the next Monday I still had not heard back. I called the dealership and spoke to her but only got empty excuses as to why she hadn't returned my text or called me. Does not respond well
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June 2021 by Timothy G.
This dealership screwed me and my friend over bad. My friend asked me to help cosign a car for him and I agreed. What ended up happening is he traded his car in and at the same time I " by myself" with my credit ended up being the only person on the paperwork. So my friend is driving around in a car he doesn't even own and is getting no credit out of it which is why he asked for my help. Not for me to buy him a car and him pay. So I recommend buying from a more trustworthy dealership.
