Lane Bryant at Juban Crossing is noted for its amazing and wonderful customer service. The staff are friendly, attentive, and go beyond to help customers. They are described as knowledgeable and never seeming annoyed, even when customers are forgetful or distracted. Associates remember returning customers and provide personalized assistance, such as knowing just what someone is looking for or identifying the right type of jeans needed.
The service includes helping customers find correct sizes for items like bras, assisting in the dressing room, and helping to locate specific sizes. Staff will also order out-of-stock items for home delivery. A key highlight is the team's ability to help customers save significant money, applying promotions so they can get more items while spending very little extra. This exceptional and helpful service stands in positive contrast to other locations, making the extra travel time worthwhile and establishing this store as a preferred home store for many loyal customers. The overall experience is one of excellent care and wonderful service.
