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February 2024 by Sarah McDonald
Brought my car in after work to replace all 4 tires and receive an oil change. Service took a little longer than expected but that was no biggie for me. When the worker finally did bring my car around, my new tires were noticeably low/flat which seemed a little weird. He fixed the issue immediately and I was on my way. About 5 minutes later as I’m driving, I hear a bunch of scraping sounds coming from my car. Again, very weird. I pull over and my belly pan is hanging completely off underneath my car. At this point the shop is closed so I just remove the pan and decide to come back in the morning. When I returned this morning they acknowledged that they had some issues with getting the pan back on my car initially. Before I could even really speak they knew why I was back at the shop. Okay cool, I wish I was informed earlier but I get it. They offer to clip it and zip tie it back into place for me and I believe I’m on my way again.As I drive down the road I again hear scraping noises, this time worst than before. I check again, and the pan is hanging down more than before. The scraping is loud and causes my car to struggle when driving. I decided to cut my losses and not go back to the shop. I bring my car to the dealership services to have them take a look. They claim I need a new pan, cool that’s expected. What I was NOT expecting was being told that I needed to have yet another OIL CHANGE. Why would I need this if NTB just changed my oil? Apparently this shop left the filter and drain plug too loose after my oil change and I had been driving around with virtually no oil because of such. As a result I’ve now spent more time and money (400 dollars extra) on my car than if I would’ve gone to the dealership in the first place.The manager and workers here are extremely nice and helpful. I do believe they mean well and are overall good. However, there are some clear issues with the quality of work that is being done. The pan issue is something I really don’t fault them for. I wish there was more transparency or at least letting me know ahead of time that it was an issue for them. Low air in brand new tires and completely messing up an oil change should never have happened. Those are 2 things within their control and it shows signs of sloppy/careless work.
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February 2024 by Esteban Muro
Allan was really experienced and knowledgable, he helped me find the correct tires i needed and displayed great customer service. Very quick and efficient.
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February 2024 by Kristen Monique
Great Customer Service, Ryan was very nice and helpful.
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February 2024 by Marisa Rogers
Brought my car in for a faulty battery. Ryan helped me get a new one installed and out the door quickly. Thank you!
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February 2024 by Mandi Hemen
I was stranded at the sonic with a flat tire and gouged rim and the employees came out to help me in their own free time. They showed me goodness when I was in a really bad spot without a jack, or a cellphone to call for help! I will 100% be giving them my business from here on out!
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February 2024 by morgan torres
I’ve been using NTB for a couple of years now, and they never disappoint! Always friendly, very helpful, and super quick. Highly recommend.
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February 2024 by Kat F
This location has been absolutely amazing with customer service! My father initially took my Subaru in for new tires, and was treated so well that he insisted I go here for my oil change. When I went in on Tuesday, I received the same spectacular customer service. This included a wonderful conversation with Savannah to pass the time! I will definitely continue to use this NTB for my routine maintenance!
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February 2024 by Jessica Howze
Savannah and David helped me when my car broke down they literally came running to push me into the driveway off the road. I was able to get a new battery and head on my way. I couldn’t have broke down in a better spot. God is Good
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February 2024 by I McKanstry
Savanah was amazing! Reasonable time and A-Class Service!
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February 2024 by Seth H.
They are awesome, very helpful and friendly. Was having a bad day, my tire popped in the middle of no where. Once I got to NTB they were extremely busy but very quick to lend me a hand and get me fixed up. Highly recommend and thanks again guys!
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February 2024 by Brooklyn Skye
Always a great experience at this shop!Customer service is 10/10.Highly recommend!!!!!
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February 2024 by Gerard Marler
Went in for nail in tire, got two new ones instead. Good service
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February 2024 by Sandra Kosick
The employees were fantastic at this location they went over and beyond to help me out
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February 2024 by Rebekah Brecheen
Savannah is great and takes really good care of her customers. She works hard to get your vehicle to the back quickly and get the repairs started while keeping your wait time to a minimal.
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February 2024 by Maecie Cee
Went in last minute for a tire and oil change and Mr. Wayne got it taken care of. Great customer service
