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August 2023 by Robert G.
The gas here is cheaper than the other retailers the problem is the crowd waiting in line is so unorganized that you have to wait more than needed to get to the pump.I have four stars because an employee should assist with traffic instead of sitting inside the little building.
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December 2022 by Stacey Bailey Barker
As I was just unlocking my car to load up my items, there was a young associate gathering buggies. We smiled and said hi to each other then he walked over and started loading my items into my vehicle. As I thanked him and told him how nice this was, he asked me my name and then addressed me by name and asked me how my day had been. Just “wow” to this young’s man attitude and work ethic! I just wanted to make sure you knew how appreciated your associate Jaharel is!
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September 2022 by Hope C.
Customer service is a joke at the Denham Springs location. We have a Plus membership, I had an order set for delivery yesterday between 2-3pm and no one showed up. I called this morning(waited on hold for over 15 minutes) and the representative I spoke with was very rude, made no attempt to apologize or show any urgency in the matter. I asked if the driver was a no show then why weren't we called and informed? She stated that was not their policy to do so and she would ATTEMPT to get another delivery driver. Still no concern or customer care what-so-ever, leaving me under the impression we may get the items and we may not, sorry about your luck feel to the entire conversation. Any time we're in-store shopping the atmosphere is no different. No one smiles, I have had employees speak in a very condescending manner when simply asking where an item had been moved to. I give up on Sam's Club altogether.
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July 2022 by Sandra C.
An update to review left about 15 days ago on Sam's. I've received many emails from corporate making sure they have my right contact numbers because they have asked the manager of the Sam's Denham Springs club to contact me. They have all my correct numbers right but I've not been contacted by this "manager". I will say Sam's corporate has tried to make sure the problem is addressed but the manager of the Sam's Club in Denham Springs is very incompetent. He is either incompetent or doesn't give a rats behind or is "scared" of contacting a member who had a concern. Either way Sam's needs to look at this manager and either give him additional training or find a replacement for him. The "manager" at Sam's Club in Denham Springs is obviously in way over his head and needs help in doing his job. I would rate him at -100.
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July 2022 by Shantel Fairley
Lovely place I always shop there I feel safe
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May 2022 by Ed B.
Tried calling the store to speak to an associate. Let it ring for 10 minutes but no answer. Got extended warranty on a vacuum cleaner but can't ever get anyone to answer their phone. Going to have to drive from another city to handle the problem. Ridiculous.
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March 2022 by Ron L.
Purchased a set of tires about a year ago, recently had a road hazard claim (nail in tire). The tire department told me they had to replace and it would be about $28. They ordered it, time to install NEW PRICE $72, I complained. Store manager told me I was being "unprofessional". Results: Tire patch $25 at local tire store. I DESTROYED my sams club card and will NEVER DO BUSINESS WITH SAMS EVER AGAIN!
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December 2021 by Andrew Becnel
Best Sam's in Louisiana. And great Coca Cola!
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May 2021 by Josh S.
Workers are always courteous and helpful. Saw an associate who knew sign language helping a deaf lady. Very impressed. I wish the wait at the gas pumps was shorter though.
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April 2021 by Kimberly D.
I haven't been to Sams Club in many years. I decided the other night to get another membership and it did not disappoint. I got it from Groupon which came with 2 cards for my household for a year plus a free cake and take n bake pizza. Also says I'll get a $10ecard once I complete 3 things, which 2 I've already knocked out. I am so very impressed with the scan n go feature on the app. I didn't have to wait in line, it was truly amazing. I also tried the ship to home when I first got the membership. I found a ton of great deals there the other day. I know the prices at my regular grocery store so it made shipping at Sams even easier to decide what to get there. I also filled up my tank with gas when I left the club and found it so easy to just scan the barcode and pay via phone!
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March 2021 by Christine Coulon Norton
Just had a great experience getting a new car battery. Thanks to Kiara and Bobby!
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November 2020 by Andrew Becnel
Fantastic Club! Been a Member here for 2.5 years. Awesome people and service.
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August 2020 by Ashley B.
Trashy workers trashy managers. Costco membership bought... And I get more there anyways. Customer service at Sam's is garbage. It's only this location but I'm not traveling further to another location.
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June 2020 by Dorothy Kelly
Not only are they friendly and helpful but the business model helped me spread my hard-earned dollars to the max.
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April 2020 by Carolyne McRaney
Unfair staff, liars, drama, fake, prejudice
