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February 2024 by Willis Bailey
Excellent service
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January 2024 by Thelma Clark
Good job ! AT&T
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November 2023 by Sean Holland
Went to upgrade one of our lines, and clearly told them which line was going to be upgraded. The store upgraded the wrong line, then had us turn in the phone for the line we were upgrading. Now we’re left with the balance for the phone that didn’t get turned in because they upgraded the wrong line, so we’re essentially paying for three phones for two lines.
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November 2023 by Robie Lee
The representative was very unwilling to help me. I needed a new SIM card for an ATT prepaid phone that I was unlocking and the representative gave me the Sim with an attitude. I asked where I could get the phone unlocked and she said I had to go to Walmart or Apple. I then went to the Leesville ATT store and they told me about the ATT website where I could unlock the phone. I will go to Leesville from now on even though it’s further, just so I can receive good customer service.
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November 2023 by michelle Hallford
My fiancé lives in Leesville, but decided to call the AT&T store in DeRidder, Louisiana. He was accepted in the affordable Connectivity program and was calling to apply this into his AT&T. Two months ago. The female he talked to at the time assured him his program was applied to his AT&T account. Thinking all this time and believing this employee from AT&T took care of him. This female lied to him thinking his program was applied. This is a very sorry the employees at this AT&T first to hire such an individual and to have this person deceived customers in this manner. I will never recommend this AT &T store to anyone. It does not even deserve the one star
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November 2023 by donnie messer iii
As soon as you walk in the store you are greeted. Ive never been in this store more then 15 minutes
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October 2023 by Audrie Martin
Store Rep, Halley, was very personable and such amazing help. She had all our questions answered before we even had a chance to ask them.
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October 2023 by Diana Watlington
Went into AT&T store and a young man greeted me at door and asked how could he help me. He was very helpful and explained everything I needed to know. Very good salesmanship.
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October 2023 by A Google User
The woman who answered the phone was extremely rude! I was having trouble with my iPhone and kept calling because I just bought the phone from them two months ago. I was in the Apple Store trying to get it fixed but also seeing if I had any extra options and or if I could service my throat phone Through AT&T. The woman who answered the phone was extremely rude and told me to stop calling and got belligerent because I Could not bring the phone in to AT&T, due to the fact that I was already in Baton Rouge. She yelled at me, then hung up the phone in my face. I do not recommend these people Are rude!
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September 2023 by James Sharpe
I think the manager is half retarded He couldn't understand anything. I was saying although he speaks English and then proceed to tell me to follow the instructions on the box. Terrible manager for Aaron's terrible manager for AT&T.
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August 2023 by Jennifer Bauer
Poor customer service. Gal was snotty while helping, or should I say not helping, me. Wasn't there to buy a phone just needed assistance swapping from one phone to another. Only my second visit in four years...definitely my last visit to this location!
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August 2023 by Sfc T
Went into the Deridder AT&T store to see about purchasing a new iPhone. The guy who assisted me provided great customer service. I was able to get the phone I wanted and they transferred the data from my old phone to the new phone. Was very pleased with my visit to this store.
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August 2023 by Bobby Gumpright
Very helpful and quick service! Best deal on home internet for rural areas
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July 2023 by Courtney Rogers
This story is absolutely worthless! Dealt with a very rude representative who did nothing to help me. Alex is his name and he deserves to be fired. You don't tell the customer to lower their energy level. You don't talk to people like that. Period. Will not ever go back in the store.
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July 2023 by Kshi LOW
Great customer service in DeRidder, Louisiana..Hailey answer every question and hooked me up and I was out of there in 10 minutes..im very satisfied with my plan..Thanks Hailey..
