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March 2024 by Ghiselle Brown
Don’t go to this store. I purchased a phone and was added an additional line without my permission. I went to return or exchange my phone and couldn’t. The representative didn’t even get up to help me. She played on her phone. I even told her she seemed aggravated. She told me I seemed aggravated. What a response. So Jessie is not someone to do business with at AT&T in Donaldsonville.
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November 2023 by Mitul Patel
Worst customer service received by Jessica.She had “we will be back in hour” sign for almost 2 hours . Lack of knowledge for service. Jessica screwed up things and she want me call att customer service and sort out the thing.
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October 2023 by Carl Jenkins
Very alert and attentive to my needs
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August 2023 by Preston Williams
Jason and Kaylon were very patient and knowledgeable in helping me roll my parents onto my family plan. I appreciate it.
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February 2023 by JH L
The young lady working there was not very pleasant and had a dry tone and demeanor, like she didn't want to be bothered. She's the driest person that I have ever dealt with by phone or in person during my many years as an AT&T customer. She did get my new phone ordered though.
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February 2023 by J Antee
Great store and very friendly!Love the vibe!
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May 2022 by Lionel Franklin
This is just a store. Service is ok. They push new stuff. That's the focus of this store. Any accoutrement of a phone more than 8 months old, is likely to not be there when you need it.
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August 2021 by Alice Dimm
I TOLD MR. BOBBY GRIEF..HE SHOULD BE A LAWYER !!, HE HELPED NE TREMENDOUSLY !!
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June 2021 by Deidrick Green Sr
Ms Karen C is wonderful. A true professional. The other customers and myself enjoyed her customer service. I hope one day she becomes the manager at the AT&T store in donaldsonville La.
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January 2021 by robert taylor
GOOD CUSTOMER RELATIONS
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August 2020 by Jacie Rivere
Cherrish and Michael are very helpful and know what they are doing! I was very annoyed with AT&T and after going to another store and talking to customer service these two was finally able to help me get some answers and we’re very understanding of my frustration. Thanks so much guys.
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June 2020 by Bertell Breaux
Cherish was very knowledgeable about the upgrades and was very helpful with helping me continue my service with this company. She informed me about the offers for customers like me and new customers as well. The staff was very considerate and although they did try to get me an iPhone (which I don't like lol) I was able to get an upgrade without spending all of my money In the process. Thank you guys I appreciate the help and I wasn't coached to say anything.
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July 2019 by Rick Fannin
At&t is irresponsible to its customers with no remorse nor recourse for the customer when they make a mystake setting up a new customer account. They accidentally added a 3rd line to my account and they keep telling me they can't remove it and if I don't pay for all 3 lines they will cut off my phone and hold my phone number hostage. After paying the ransome for 3 months I tried to port out my number that I have had for over 15 years and at&t blocked the port and say I now need to pay for the free device $400+ $40+ $180 = $620 to get my phone number back. My number is my livelihood and I have missed out on over $5,000 in contract work because I can't access my phone number ... I guess it's time for a lawyer.
