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March 2024 by Alvin Berard
I rented a car hauler trailer from Thibs. The staff was friendly and explained the process throughly. They hooked up and inspected trailer before my departure. While there, I noticed the massive enventory of trailers and parts. Highly recommend Thibs Trailers!!
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March 2024 by Ron Hayes
BEWARE OF SERVICES FOR CARGO TRAILERS::::::Received a lot of work here before I took my trip to Colorado triple towing. Had a hitch, tow lights and electric break connection added to my fifth wheel toy-hauler. Then brought my cargo trailer at the same time to service the trailer along with brand new tires and 110v plug so I can plug in the trailer for interior lights.Only packed outdoor wicker furniture in the trailer and left straight out of Thib’s to the interstate. I didn’t even get 150 miles before my trailer bearings “locked up” and caused my family and I to get stranded before even getting to Shreveport. It delayed us 16 hours and cost almost $300 dollars. Pictures show why I had it all serviced and what it looked like. Very disappointed by Shane’s decision NOT to reimburse for the repairs from Crater Trailers of Shreveport. Ben in sales had thought it wouldn’t be a problem but apparently it was. I think it’s bad business.UPDATE & Response:When the trailer was brought to your business I asked Ben to please do an inspection of my trailer because I was leaving on at 2,500 mile trip. I don’t care what your paperwork says but it was asked because I had just purchased the trailer. Just as I asked to check out my RV. My motivation to write this 2yrs later is because people need to be made aware of you not standing behind your work. I have no motive other than to make sure myself and anyone else to make sure work performed is documented on paperwork so they don’t get in this same situation.
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September 2023 by Kathryn Finn
Thib's Trailers is the place to go for all your equipment needs. Emily is very knowledgeable and kind to work with. Highly recommend! 10/10
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July 2023 by Sonya Platt
They have it all! The staff was very friendly and knowledgeable.
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April 2023 by Kelly Broussard
Not friendly at all not willing to show us what trailers they had in stock. Told us to go outside and look at the quality of the trailers. They would have some in this thursday the size we were looking for. So we went to Big Tex and drove away with our new trailer. You don't treat customers that way.
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September 2022 by Brett Ferguson
Purchased a trailer from here for work use. We had just moved and so we gave Vince the correct address and he said he would put the address in at a later date because he had something to do that day. Well now our title and all the information needed for someone to put our trailer in their name is at an incorrect address and they want us to pay for a duplicate or pay them the taxes. This is either laziness, incompetence or it is intent to take more money. You would think after giving them over 8k at the very least the customer service would be there. Will never recommend this place or purchase another trailer from them again because if the employee has something personal he has to do after work he will rush you through and screw up the paperwork.
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September 2022 by Cory Grogan
Horrible!!!!!!!!!!! Guy name Ben called me at 3:13pm today saying my trailer was finished. I paid for it over the phone and told him my driver was headed there to pick it up. They closed with my trailer locked in their shop!! Mind you they suppose to close at 5pm today. My driver shows up at 4:25pm and they closed! They had a note on door saying they will be closed sat-thru Monday! Now I’m missing out on money because of this! No communication! This is a business but they rushing to be off for holidays! I had to call my customer and tell them i won’t be able to make run because i don’t have my trailer! Very unprofessional and lack of communication on Ben part! Beside that I’ve already had paid for a service!!!!!
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September 2022 by Nunya Busines
Update:I found out that "Vince" even lied to us about his name. There is no Vince that works there... At the time of sale, our salesman boasted about how he was the ONLY non-family member in sales, and that he was hired in that capacity not because of who his family is, like the others, but because he was THAT GOOD!HARDLY!! I believe his name was actually Ben, and he was completely rude and totally incompetent.Original Post:We bought a trailer from Vince(Ben). I let him know that the address on my ID was not correct. After paperwork was printed with the incorrect address, I pointed it out again. Vince(Ben) claimed he updated it in the computer, and said he would attach a post it note for the girls in the office to correct it on the paperwork.It was after closing time on a weekend and Vince(Ben) said he had an appointment to meet someone at a property he was selling, so he didn't want to spend the time redoing the paperwork to correct the error at this time. Hindsight... I should have walked away.Now, all the paperwork needed to title and register my trailer was sent to a total stranger at the wrong address! Incredibly, they want ME to pay additional expenses (roughly $1000.00) to have the paperwork duplicated and a new vin # certificate issued.Vince(Ben) also refused to have Shane, the manager call me back. He told me I could call him back on Tuesday. Forcing me to file a BBB complaint.Vince(Ben) also claimed I "upset" the gal in the office. Seriously?!? ALL my paperwork needed for ANYONE to title and register MY TRAILER was given to a total stranger. I'm the one that's upset! It's a good thing ALL these calls have been recorded to debunk his bold faced lies. Truth be known, I believe the gal in the office wanted him to fix his own mistakes.Hopefully Shane, the manager, will do the right thing and absorb the cost associated with reissuing needed paperwork, because his employee had better things to do, and was in a big hurry to get out the door, rather than correct the paperwork at the time of sale.I'd rather pay an attorney to sue them, than to pay them for Vinces (Ben's) laziness.
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July 2022 by bruce lampe
I had a very good experience with my tralier pickup day. I had to custom order mine due to specific options I added and had to wait a while as expected. Ben in customer service was very helpful with all aspects of this transaction. Thanks Ben! My trailer was an enclosed cargo unit with all aluminum construction that was under 950 pounds down the road empty. Very nice construction.
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May 2022 by Andrew Jones
Late last year I stopped in on a Saturday with a very weird trailer brake issue on a 40' gooseneck.The people here were as kind as could be and were will to even hook up their truck to the trailer to see if we could re-create the issue with a different truck.The fix ended up being a wire on the trailer that we fixed. They refused to take any money for the advice and being so awesome so bought the baddest trailer brake controller they had as a thanks!10/10 business.
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July 2021 by Keith Comeaux
Rented a trailer from here & called to tell them that I would be running late & they said it was okay & they would wait for me. I looked the next day in my bank account & my card was charged for so say bringing the trailer back late. When I called & spoke to someone they had a attitude with me. Take your money somewhere else not this place.
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May 2021 by Wayne Singleton
Best service every.....
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March 2021 by Ronnie Wells
Great service. I broke an axle on I10 and they were the only place I could find that could custom build my axle. They also were very fast, under an hour , and I was back on the road. Just want to say thanks from one business owner to another.
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January 2021 by joey_bearded_cajun Louisiana
I had broke a safety chain on my dads 16 ft trailer by pulling it with a lifted truck with a big 8 inch drop down hitch. Also none of the lights worked, wiring was all screwed up also, they replaced both safety chains with longer more beefy chains and beefy hooks, fixed all the wiring issues. They also put LED lights all around like I asked them to. I was expecting a pretty big bill, all that work and new parts only cost me like $130 ? I will continue to use Thibs trailers, I was very impressed with the work, parts, and especially customer service, these guys are awesome!!!
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January 2021 by Matthew Duhon
Great service and fair prices. They took care of multiple issues on my trailer and I’m very pleased with the repairs and happy to recommend
