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March 2024 by Mattie1599
Ordered ahead of time and came in to pick up my order. I literally stood for 10 minutes and no one even acknowledged me or talked to me even with 4 people clearly free to simply ask hey you ordering or picking up. I saw ppl just walk up at random and get their orders or have them made right then and there and others just walk in that are being talked to. finally went "hey I'm here to pick up. I been here 10 minutes before all these ppl walked up fyi." I'm told she "has to make it". Why are all these other ppl just getting their stuff? They have enough time to talk and laugh with each other while ignoring me for the 10 minutes that I was waiting, but not have my order ready? There wasn't a big line. it wasn't busy. there was ONE couple. What's the point of ordering hours ahead If ppl can just walk up and get their stuff made before you? I guess my money and time isn't valuable here.
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February 2024 by Cilver Armstrong
There were 3 customers in the store including myself. 2 people were working. I stood there for 9 minutes and could not get an employee to help me... acknowledge me...or even speak to me so I left
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February 2024 by burlette kellie
The cashier charged me for 2 ice creams when I only got one. Then, my friend paid after me and he kept her change as a tip without asking her first.
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January 2024 by AbdDayem Yaghoub
A beautiful and wonderful ice cream shop, offering a variety of ice cream and sweets. I recommend visiting it.
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January 2024 by Frank G.
if I could give a rating of zero, I would. This was the worst service I have ever had in my life. I waited 30 minutes for a mobile order when the lobby got cleared out twice y'all had a new person working on five different peoples orders while the other two people we're not doing anything. I will always recommend marble slab over y'all because that yawls customer service is the worst. The people work in January 25 on the night shift are the ones that caused this bad review.
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January 2024 by tania fonseca
The ice cream is good but the employees are so slow. It’s like they can’t move their legs or hands. They had 14 clients and they were working even slower. Something needs to be done, as the process they have at the moment is not effective.
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January 2024 by Betty
EXTREMELY SLOWBad Customer Service!
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December 2023 by Samuel E. Tull
Super nice young lady serviced me her name escapes me but she was a refreshing change from the "normal" young
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December 2023 by Anna Khuu
Service is always slow and looks like there’s only two people running the whole store even though there’s a line going all the way towards the door but the ice cream is pretty good. I always get mint chocolate
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December 2023 by Kenzie Villarreal
if you want a good ice cream place, you would think cold stone would be the place. but not this cold stone. When I had come to take my family out for ice cream, I saw fruit flies flying everywhere and it made me lose my appetite. The service though was good and everyone was kind.
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September 2023 by Rod Rodriguez
Whoever did the flavoring for the pistachio ice cream went way overboard. I didn't taste it until after I left and didn't want to go back because it was packed full of people. Kinda my fault for not tasting it before I left. Word of advice, taste it BEFORE you pay. It was so bad I had to throw it away!
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September 2023 by Alsu Shamuratova
Longest line ever in my life. Delicious ice cream, but we had to wait in line for 35 minutes. Guys don't care about clients, talk to each other, and have zero attention to clients.Stations are dirty as well, my first and last time.
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September 2023 by Destiny Johnson
Great service. The line was very long and went outside of business door. Employees worked swiftly and ensured every customer left satisfied.
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September 2023 by Kim D.
Service was absolutely HORRIBLE!!!! These kids y'all hired to work at your businesses are just running your company into the GROUND!!!! I'm so over these unprofessional, rude and disrespectful kids!
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August 2023 by Mike Truxillo
Paid 7 bucks for milk, whip cream, and caramel I didn’t even ask for….awesome.
