Auto Parts in Franklin, LA
6 locations found near Franklin
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“UPDATE: 05/10/21I received a phone call, in fact two, from this locations District Manager. He was polite, professional, understanding, and took the initiative to listen to my concerns regarding my recent problem and took a measure to make it right. He went above and beyond, easily 5 stars, and hopefully his team will become as customer service minded as he was towards me. Thanks for expedient follow up and if follow through is handled I will add another star. The new Manager: Wendy is really great at making amends. Adding another star for that.In the past: 10/20Sold me previously used oil, which I noticed after draining my old oil, and hassled me when I called in and then also upon my return. Seriously, How does that happen? I've never had to check any new oil purchase for tampering. 1 star.Recently: 05/05/21Asked about a current special and it was as if I hadn't said a thing. Not excited about this business location. They don't want to help save money even though they advertise deals?? Customer Service needs improvement. 1 star.UPDATE: 05/10/21I received a phone call, in fact two, from this locations District Manager. He was polite, professional, understanding, and took the initiative to listen to my concerns regarding my recent problem and took a measure to make it right. He went above and beyond, easily 5 stars, and hopefully his team will become as customer service minded as he was towards me. Thanks for expedient follow up and if follow through is handled I will add another star.”
Auto Parts
“I went to purchase wipers for my truck witch I found was extremely high but salesman mr Elroy a dedicated young man made worth my while he showed true salesmanship and courtesy I will be back if nothing else the hospitality thanks Mr Elroy for doing such a good job you made my day.”
“super experiences. had 2 wrecks in 2 yrs. vaccarella's took control. i had no worries. excellent staff. excellent jobs on repairs. good old hometown customer service. would recommend to any one who needs repairs, paint... everything to do with wrecked vehicles. thanks for making stressful situations a breeze!!! you are the best!!!!!”