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October 2025 by Jalisa Dillon
Russell is AWESOME.!! VERYYY THANKFUL FOR HIM ❤️
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August 2025 by Shirley Hartman
Love my local Verizon team in Franklinton! Tammy leads a great group of specialists. I have sent two new customers to this office and they feel the same.
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July 2025 by Jordan Catchings
They was friendly and very helpful with taking great care each customer!
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July 2025 by Jason S
The lady that at franklinton la Verizon today was very rude to my wife today and would not help her fix phone. Do not recommend going to this store
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May 2025 by Madeline Elizabeth
Visited the Franklinton store front on 5/29/25 at 10am. I requested assistance on an issue that was unable to be resolved on the phone through the customer care line. The attendant was extremely impatient, and when I was telling her about the bill we were discussing, she kept repeating that my dates were incorrect even though the dates were printed on the bill I was showing her. She eventually acknowledged the dates I was saying were correct and apologized. I was friendly about it and said no problem, as this did not bother me. However, when she went to pull up my account she asked for my PIN number. I asked her if I could enter it myself because I didn’t want to say it out loud. She insisted that she must enter it. I thought we resolved matters when I asked her for a pen so I could right it down for her; however, she continued repeating that it wasn’t a big deal for me to say my pin # out loud. Even after I had already wrote my pin down for her, she was very upset and kept going on about how I could say it out loud. She was acting offended so I told her it wasn’t about her not hearing my pin, I didn’t even want my own daughter who was with me to hear it. She continued to defend how herself and the other sales associate don’t care what my pin is, even though I was trying to hand her the written pin. She informed me she was not going to try and help me and told me to leave. When I asked the other associate if they could help me she said no, that he would not help me, that she was the manager, and that she wasn’t going to ask me again to leave, and further said she doesn’t even have to help with issues about bills.
(I was the only customer in the store. They were not even busy, and I had already told her I called customer service and there were still things I needed help resolving.)
I drove to the Covington Verison and had zero resistance or issues. They resolved my concern about my bill and were above and beyond friendly and kind. It was worth the drive. I did not get the Franklinton manager’s name but the one in Covington is named Brandon. He was great. They were swamped when I got there at 11:30. Never the less, every customer was handled with respect and care.
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May 2025 by Anthony
Great Service all the time!
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April 2025 by Catherine Dufrene
They were very knowledgeable & professional. I am very pleased with the service I received. Would highly recommend.
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April 2025 by Christopher “Laygeaux” D
very kind and curtious, i didnt feel pressured in to anything and they where able to help me get the most out of updateing my phone and plan.
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September 2024 by Calvin Brock
I went into the store to pick up my new phone I just ordered and the customer service representative that was present was very rude. I understand that my ID was expired but it doesn't give her the right to have an attitude and I gave her no reason to do so. Even after I renewed my license through LA Wallet and showed her proof that I did via email, she still denied me with an rude attitude. I even tried to get her to send a remote verification code through via LA Wallet and she still continued to give me attitude for no apparent reason, even after I was being nice and respectful throughout the situation.
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November 2023 by Caterria Hart
Wonderful workers..THANK
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September 2023 by Lovejones
Friends
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September 2023 by Angelo Williams
Cell phone changes, very helpful.
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June 2023 by Carol Stogner
I Had To Wait For Almost An Hour And I Still Don't Have Any Internet Service With Verizon Internet Service When I Get Home ?
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September 2022 by Stacy Bond
Keano is the best!!
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September 2022 by Chris Ham
Friendly and very helpful.
