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January 2024 by Tramelle Williams
The absolute best groomers! Dobby always comes home looking like a princess.
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December 2023 by Joel Valentine
Great srvice with polite staff. Thank you for your help!
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October 2023 by Sandra Halbrook
I take my dog to them staff is so friendly and my puppy is so active and they took the time and groomed him wouldn’t go any other place highly recommend them the best
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June 2023 by Tammy Waits
I used to come here a few years ago and the people were very friendly. Fast forward to my visit today 6/21/23. Lady was extremely rude. She acted like it was an absolute inconvenience to wait on me. I waited 2 weeks for this appointment for her to tell me I only scheduled 1 of my 2 dogs to be bathed. When I came back several hours later she was rude again. This is definitely my last visit here. I do not need to give someone my business who thinks it's ok to be rude to anyone.If I could give 0 stars I would!
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May 2023 by Chris Melancon
If I could give zero stars I would!!!!!My baby Beau was a gentle giant, the most laid back boy I've ever known. I can't remember the guys name but I do remember what he looks like. He gave me a call and told me to come pick up my dog because he had an accident on his table. He didn't even finish grooming him but yet wanted me to pay him. I walked my dog to my vehicle and he was walking gingerly and I went back in and asked if he hit him and he wouldn't answer me. A young lady that worked there says he hits on dogs all the time. That was the first and last time any of my babies went there again.
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April 2023 by Michele Unitas
New to the area and tried another groomer first but wasn't totally happy for the price. So for a like price, but a few less frills in the shop, I gave the Dog-ber Shop a try and they did a really great job on my Scottie boys. It's been difficult to find people who can cut them correctly. They have also kept their shape as their fur has grown out, which is a sign of a good cut. Taking them for their second cut with this shop and looking for cut consistency. Only have them a 4 because they are difficult to get on the phone but glad I stopped in while out on errands to make my appointment.
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May 2022 by Chardet McKinley Kelson
I USED to love The Dog-Ber Shop and have referred them to so many family and friends. But this has recently changed. I recently called to schedule a grooming appointment with them for this upcoming weekend but I was told that my dog is not allowed back at their establishment. I was so confused and asked why, then was told because he injured himself at his last appointment so he isn’t allowed back. When I picked him up after his last appointment NO ONE told me he wasn’t allowed back. During that appointment, they did call me to tell me he injured himself (but they didn’t know why, they assume he bit his kennel and his mouth was bleeding but they got the bleed under control). Since his last appointment I’ve scheduled my dog to be boarded here in July as I travel for my family vacation. So I asked the receptionist if this is cancelled also; she said she assumes so but not sure. I’ve since asked for the BOSS/OWNER to please contact me so that we can discuss this further. I am DISGUSTED with the LACK OF COMMUNICATION on The Dog-Ber shop’s part as I have been a customer here with my past pet (when this company was under a different name) and my current pet. I hope current/future customers and your fur babies get treated better and communicated to better. If I would not have called I would have to lose my money and cancel my vacation because of this LACK of communication!
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February 2022 by Mary Folse Scorsone
Love the grooming services provided to our golden doodle! Thanks for doing such a great job ⭐️ (It had been a while since she was groomed)
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October 2021 by Joshua Valentine
I’m sorry we have to give up on yall as our groomer. The first thing is your inconsistency in pricing. The inflexibility of drop off and pick up. And last your poor care for our animals while in your supervision. My dog was boarded 4 nights and left there with a UTI and dehydrated. Dont worry about taking us off your books, you wont be in business much longer.
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September 2021 by Megan Reed
I was charged $80 and I tipped $16 for grooming at Dogber in Gonzales. My dog looked cute at first, but when I got in the car I noticed the issues. I went inside and waited to talk to a groomer and was told there was nothing they could do. That she wasn't having it once they got to her face and it wasn't safe to continue. That I understand to a degree. I would rather them be cautious than accidentally harm my fur child. I was also told the reason her chest looked like that was because that's where the hair grows in different directions. However, it's never looked like that from any other groomer. I asked if it was stressful for my dog and if she felt like she needed to be sedated. She said no that she was fine until she got to her head. She probably did get upset after they hurt her, but any dog would've reacted the same way out of fear. Her poor belly looks like it hurt. Also, if she was well behaved the whole time until they got to her head why does my dog's poor belly and bottom have an awful rash! Now i'm going to have to spend more money somewhere else to fix this and my dog will be even more fearful of another groomer in the future. However, I'm probably going to have to wait to fix her haircut because she already has an awful rash that needs to heal first. I feel so bad for my fur baby! I just paid to have my poor little Athena tortured! They never mentioned any behavior issues until I came back in to speak to the groomer. If there was a genuine issue be a professional call the client and address the problem rather than injure an innocent animal. I would like to be transparent and say that grooming has always given my dog anxiety just like it does every other dog, but never to the point she couldn't be groomed or was injured in the process. I didn't ask for a refund or anything like that. I just want other people to be aware of what happened to my dog.
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September 2021 by Joey Edwards
We dropped off our dog on 9/13/21 at the DOG-BER SHOP in Gonzales, LA to be boarded and groomed while we were displaced from our home due to Hurricane Ida. We left clear instructions that we would be returning the morning of 9/23/21 to pick up the dog and begin to relocate to our home and STILL devastated community. Upon arriving at their shop to pick up the dog on the morning of 9/23/21, the dog was wet from just getting a bath and NOT GROMMED AT ALL and his eyes were extremely crusty (I guess they never took the time to interact with him and check his eyes, even after he received a bath on the morning of 9/23/21). Upon asking them (and a follow up call to them), the excuse was that "we don't bath and groom until the day the dog is to be picked up" and that someone should have called us. To put this into its TRUE perspective, our dog went through Hurricane Ida with us and was obviously in desperate need of a bath and grooming. The DOG-BER took the dog in on 9/13/21 and at that time, it was CLEARLY obvious that he needed a bath and a grooming. Now knowing that they didn't bathe or groom him for 10 ENTIRE DAYS and seeing that he was in pretty rough shape on day 1, clearly says that he was left dirty, unkept and forced to live with eyes so crusty that he could hardly open of close his eyes for 10 entire days is SHAMEFULL. Please keep in mind that this is an elderly dog that is mostly blind and deaf and needs some interaction. With this said, this really makes me wonder what level of interaction he experienced during his 10 Day stay since he needed a bath straightaway on Day 1. Obviously, we care for our pup greatly and thought we left him in good hands but certainly this was not the case. I hope this review helps others to make a better choice than what we made when selecting DOG-BER. I promise, this is a long way from being over!
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July 2021 by McKenzie Lasseigne
I really loved this place, at first. But the last not once, but three times I took my babies they came home with patchy cuts and injuries. My oldest dog wasn’t even bathed or trimmed! I love my schnauzers and loved them at first, but not sure what happened.
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July 2021 by Christina Anne Ruiz Matte
I have used them since they were a pet store. I scheduled 2 weeks ago a pet cut for my Pom I was in Maryland my husband brought him in 5 mins late they wouldn’t take him it took a week to get in with them then I rescheduled till the following sat. Today I brought him in again at 7:45 when they just opened said they couldn’t take them because he needed his new shot records. Why didn’t you let me know when I made the appointment? Or a few days before I come in when yal call to remind like yal normally did. Actually I told them to call cypress lake and get them from the first appointment and the girl said yes. They still didn’t have them and wouldn’t accept my dog. I am very disappointed with them and will be finding someone else.
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June 2021 by Terrance Alexander
The Dogber Shop has been taking care of my son Bentley since they were A Pet Salon. Bentley has been a faithful client of theirs for 10yrs now , so that alone should say enough . From the staff to the services , they’re top tier! Jess is absolutely the best groomer I’ve ever come across , HANDS DOWN! Bentley and I love her so much. I currently live in New Orleans and I STILL would not let anyone else besides TDS touch my dog for his grooming needs .
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June 2021 by william doiron
I absolutely love bringing our dog Oliver to get groomed and bathed here! He’s a Shih Tzu so we bring him on a monthly basis. He loves to be outside so much running and playing, even after that he smells so fresh even 3-4 weeks after his last appointment. I recommend anyone to use this groomer. If I could give more than 5 stars I would!
