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November 2023 by Sandi M.
Every time I enter the CVS store in Gonzales, Louisiana, the staff and managers are very friendly and welcoming, I find them to be helpful and willing to go the extra mile to help me find what I need. I mostly shop in the retail store area and rarely use the pharmacy only because I have very few prescriptions, but when I do, they've been very helpful. I find the shelves in the store to be well stocked and very neatly maintained. This store is very clean and neat; it is obvious to me that the employees really care and take pride in keeping the store in great shape for their customers. Sometimes, I order online and pickup the items the next day. Every time, my items are correct and available immediately when I arrive. I believe this CVS is one of the best of the best where I have shopped for OTC medicine and snacks. I've even purchased approximately two dozen athletic leggings and jeggings for my exercise class. In my opinion this CVS store in Gonzales, Louisiana is a first class store.
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April 2023 by Beulah B.
Service is horrible. Cashier in pharmacy was looking on her phone. They made me call another CVS to see if they had my sons medicine, which they did and was very helpful. Only to have the pharmacist go find it on the shelf after the other pharmacist said they were out.
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December 2022 by Lynette P.
Everytime I call or visit this CVS location, there is an issue. Just called to ask a question to the pharmacy. The pharmacy clerk who answered the phone was barely audible. I asked the question, she put me on hold, then disconnected the call. Same service when I visit.
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July 2022 by William R.
The only reason I gave 1 star is because yelp wont let me give less. Every time I come here they NEVER have my prescription ready!!! Today my prescription was called in from the doctors office at 1:00, it is now 7:00 and they are saying it will be another HOUR!!! This place is the worst!!!!
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May 2022 by Brittany B.
I used to love CVS, bc I loved their Extra Bucks, but the perks no longer out way the horrible customer service and lack in decent employees. The pharmacy is always out of my prescriptions, or they're not ready even though they're on auto-refill. The store is dirty (we saw a rat just chillin last time) and the music is always migraine inducing...and that's one of my meds they're always late filling (my migraine meds). I'd just go through the drive through, but they always have it closed, bc apparently they can't operate a drive through line and an indoor line at the same time. I'm transferring my scripts to a small, mom and pop pharmacy. Here's a pic of the CVS rat.
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March 2020 by Lindsey W.
I waited over an HOUR in the drive thru pharmacy line to pick up a prescription they should have been ready 2 days ago. I even called before I came to ensure it was ready. The pharmacist told me to "drive around and get back in line and by the time I get back to the window, it should be ready." The line was even longer than it was when I sat through it the first hour. These big box pharmacies are a joke. Incompetent workers and piss poor customer service
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July 2018 by Jack X.
I went to this CVS in order to purchase some candy. The deal was valid from 7/15 until 7/21 for 3 candies for $3. I went at 7/21 and brought candies at the deal and the cashier told me it was only valid until 4 PM and that she forgot to remove the tags. I found this very Inappropriate and unprofessional and wrong. After checking out and handing the bag to the person I was with, it fell and she and another customer were laughing. This was a very unpleasant and unprofessional experience, and it is no wonder why many are defecting to other businesses. I will not visit this CVS again!
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June 2018 by Chris H.
Terrible customer service. Will never use this pharmacy again. If management doesn't change the way the employees treat their customers, they will be soon to follow companies like Toys R Us.
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January 2018 by Kimberly M.
Hands down, one of the worst & most incompetent pharmacy's I've ever had to deal with....on MULTIPLE occasions. After tonight, I'm DONE with these slow & incompetent techs that work at this particular CVS Pharmacy.
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January 2018 by Ashley S.
I have a bad upper respiratory infection so I got prescribed some decongestants. Every time I have gone to get the prescription filled they are "out" I've tried for two weeks to get it and still nothing. Will use another pharmacy next time. Still super congested and sick still no medicine.