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December 2023 by Blake Maggio
Spoke with Justin several times asking him a ton of questions. Very patient. Not pushy. People that worked for him were very accommodating. Highly recommended!
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September 2023 by John Rankel
Worst experience from a car shop possible. Leveling kit was wrong for the truck. Added blocks in the rear so the front was lower than the back.. Wrong wheel adapters used and threw the wheels out of balance (hubcentric adapter for the front end not rear). Cross threaded bolts on center caps. Didn’t install auto level headlight bracket like they said they would. Dually wheels were touching and didn’t have the right spacing. Steering wheel wasn’t straight. All this and it still took more than a day for wheels, tires and a level kit. They offered to attempt to fix the problems but after I seen the workmanship, I’m just taking my licks and going to another shop. They will never touch anything of mine again. If you like your vehicle stay far far away from this shady company. I would leave zero stars if I could. King pins mistakes cost me an extra 5k for new parts and labor to fix their fisher price build process after I paid them 16k. The staff and mechanics are far from knowledgeable. I could go on for days about the problems. If they have worked on your vehicle in the past, I would bring it to a real shop to take a look at what they have jerry rigged on your vehicle. Your safety is at risk driving anything they have touched!!!
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June 2023 by Sandra Houston
I’m not pleased with the outcome of my order. I don’t know what to do about this situation. I ordered rims, put half down. I was told by the owner the rims would be in within 1 week,2 weeks passed no rims,3 weeks passed no rims,4 weeks passed no rims and still to this day no rims. It have now been several months. Shipping doesn’t take that long. I was told by owner, I just had to wait and can’t cancel.I started to panic, because I thought something was going on and called my bank due to them having half my money and they giving me broken promises. Did a claim with the bank and they refunded me my money back. 2 days later this rim shop takes the money back out of my account without my permission. Never received the rims, and they took $1500 out my account for the rims I still have yet to receive. Talked to the owner several times saying he sent and refund. Refund to who? Not me! My bank never got it and he will not show me proof he sent it. Informed me not to come back in his store, because I asked about the refund. It’s a scam if u asked me. Never will I ever do business here again.$1500 gone down the drain and no product.I have proof of everything stated!!!The name it’s under is Harry Reid.It’s in your system. Put glasses on!
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June 2023 by Sandra H
Placed a order for rims,paid the down payment. Rims didn’t arrive when stated. Arrived weeks later. I canceled my order and was told I couldn’t cancel so I cancel the money from my bank and was refunded my money back thru them. This company went into my account and stole the money back and refusing to give me anything back. Im out of my money and no product. Talked to them about this matter and they claim they sent a refund but I never received anything. I got A bunch of lies. I will never go there again.
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May 2023 by Everett Tolley
Worst experience I've ever had buying tires
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May 2023 by Matt Carter
Very helpful. Great work. Great people.Highly recommend this place!
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June 2022 by jose alayon
Well I Was reading all the reviews and I’m a recurring customer and had no problem with them at all , I have next service in a couple of days bring a BMW to upgrade wheels and tires wait for my next review ??♂️Well today 06/24/2022 upgrade my wheels and tires on my BMW X3 everything professional, very satisfied with the price and labor ⭐️⭐️⭐️⭐️⭐️
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June 2022 by Alan Robinson
Justin was awesome to deal with! Had my new Alcoa's mounted and balanced and delivered to my door in a few days. Just got them on the truck and they look amazing. The ride is better now too!
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November 2021 by Cody Hanna
Was highly recommended by friends to go here for a lift on my new truck. Stopped by to get some advice and quote on lift and tires. The man I spoke to on the phone seemed knowledgeable and helpful. However the young kid working the desk offered no advise and I could barely hear him when he spoke. I asked for specific tires and rims and specific lift and he could never get the quote right after wasting almost an hour trying to be nice and work with him. Seemed as though he didn’t know what he was talking about. Can’t speak on the quality of work this shop produces because after speaking with the young kid up front I decided to go elsewhere and probably will not come back.
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November 2021 by Shedrick Wynn
Great customer service!!!
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August 2021 by Trampus Borne
Thanks for the quick service and being very professional you have my service
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July 2021 by Gerard G-Man LeSassier
Great service, and friendly staff! Definitely recommend Kingpin!
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July 2021 by Franc Diaz
When I went to buy the rims, the guy at the front desk gave me a set date and time for me to drop off the truck for a day so that they could install the leveling kit and wheels. My main goal was to get the spike lug nuts installed with the wheels. I dropped off my truck at 8:00am and I went back at 6:00pm to pick it up. When they gave me the truck 1.) they installed a completely different inner rim on the back wheels chrome instead of black mate 2.) no spike lugs, which was the main thing I wanted 3.) no alignment was done even though I paid $7,000 already because it’s was extra charge come on!!!!! If someone would contact me before they installed those exchange wheels I would say don’t do it . Three months pass already no one from kingpin? can get my right wheel…..
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July 2021 by Ashley Mckenzie
I received services at Kingpin In December 2020. I'm only now writing this review because this is the first time when I've had the time to give this issue attention after pleading with their staff. Preston was the salesman I worked with when I decided to first call Kingpin. I called for a quote for my 2017 Jeep Wrangler Sahara. I was quoted for a 2.5 lift and new tires. After receiving a quote, I also received quotes from three other reputable businesses. I chose Kingpin because several people gave me great feedback about the business and the price. It only took me maybe three days after receiving my quote that I went to Kingpin to receive the services. After getting my jeep back that looked amazing, I was excited and praising Kingpin's work until I made it home 35 min away. When I started to take the old tires and wheels out of my trunk. I realized that whoever put the tires in, smashed down my back row seat in order for the tires to fit. If the person would have simply moved the front seat up, the backseat would have easily went down in place. By not taking this step, my front driver seat is now broken. It's leaning to one side and the lever to pull it up and down no longer works properly. I immediately called Preston since he was extremely helpful throughout this entire process. He asked me to bring the jeep back asap. I brought the jeep back within two days due to scheduling conflicts. He attempted to have the mechanics fix the seat and they were able to lean the seat forward somewhat. Since I wasn't happy with the results, Preston asked them to try more. When I got the jeep back after they tried twice in one day, Preston told me that was the best they could do. I felt I had no choice but to accept this, I left the business that day with a broken seat. After driving for a day, the seat completely fell to the left again (leaning and the lever to move it back and forth stopped working again.) I called Preston and he said he would talk to the manager. A week and a half later later I texted him for an update and he said there was nothing the manager would do. At this point I emailed the Owner and who I believe was the manager. I received both email addresses from Preston. I emailed asking if there's anything they can do to rectify the situation. Like I mentioned to Preston, there's no way I would spend $5000 on my jeep but turn around and try to scam a business to fix a broken seat. I realize that the broken seat was a mistake, I just wanted it fixed. At this point, 7 months later I've never received a response from anyone. I would never recommend Kingpin or return for any service.
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June 2021 by Matthew Maurer
They were very courteous and had great customer service. Along with them getting me in very quickly and the work they surpassed all expectations. Will Definitely use Kingpin in the future.