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January 2024 by Patrick Glenn
Awful experience! Absolutely terrible. I have never seen anything more poorly managed in my lifetime.And I am a resident but I just have another name on google. Just like when people use anonymous profiles to post reviews because they know you are in a position to retaliate and that is exactly what you did when complaints were made.Signing a lease should not be entrapment for abuse. I hope that anyone else who suffers here is not afraid to speak up and contact the attorney generals office.
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December 2023 by Terry Harris Jr
These apartments are so outdated need renovation badly especially for what u have to pay monthly the garage smell is so horrible looks horrible move in is a very bad experience plus the inside had to be cleaned out ? smell all through the place on the carpet and ive been round dogs all my life and u a never know i had a dog inside my house this is ridiculous never again plus the appliances are trash this is sad for the rent u have to pay a month man
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November 2023 by Shatanya Morris
I have been living here for 2years and is very upset. Ever since I moved from the 1bd to the 2vd room it has been awful. I was told that the gate was going to be fix which hasn't been since I moved in. Mentioned it to the leasing manager multiple times. In July, the ac broke and i was in HEAT multiple days and had to get a hotels and stay with someone else. I asked about reimbursement for it and the fan I had to purchase and they said no they dont do that. Now that rent is raised and is based on security and cost of living, so they said. I should feel that my safety should be their main priority. When I went to renew my lease, I received a note on my door a week later stating that I need to sign something to get their insurance and trash is being raised from 5 to 15 dollars. Corporate couldnt and wont help. It's confusing because no where on my lease says that I need their insurance. I am feeling bullied and stressed due to it. I have been going back and forth with the leasing agent via email about all this. I had to tell her that eventually ended all this was that I'm in remission from Cancer and all this is stressing me out and to leave me alone. At the beginning of the month, I asked how much was my rent and she said 1600 for a 2 bedroom. I ASKED HER why, she stated that because I didn't sign that form to get their insurance and trash increase. And now I'm month to month.Insane. I'm so over this apartment complex and the stress of it all.
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October 2023 by Alana Remsberg
Visited Louisiana for a new job offer with my cousin, and the property was clean, inviting, and very spacious. Having an attached garage was an extra bonus! I loved touring with Victoria plus the office staff is so friendly and welcoming!! GREAT experience overall!
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October 2023 by Thalia Wood
I went her to tour apartments and fell in love! They were all so nice and modern and the area is great! I spoke with Victoria and she was so helpful and answered my many many questions. Definitely looking like a great place to be!
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September 2023 by Ebonie Ayers
I recently relocated to the Gonzales area and I must say the staff have been great. They have provided everything I have asked for and couldn't have chosen a better place to call home. I absolutely love Ms. Belinda. She has been attentive to my needs and prompt while doing so. I am looking forward to settling here and happy to be in the area.
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August 2023 by Basic Life lessons
I've been here three years and never had the negative experience of some of the reviews. Its a very peaceful and quiet community with many law enforcement residents. Staff have been friendly and easy to approach with issues. The place is beautiful, pricey but worth it.
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August 2023 by Parnell Smith
Horrible! All they do is put a band-aid on every situation! Nothing is did professionally! Shower still leaks! Water flood from neighbor upstairs that they claimed they fixed! Entrance gate still broke! They paint over mildew! Raise rent and nothing is repaired correctly!
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August 2023 by Mishal Kothari
Writing this review after going on five months.At moving in, the apartment didn't appear to be ready or cleaned properly. 1) Carpet was not cleaned/vacuumed. I vacuumed multiple times to get lint/hair out to the point it actually looks lighter now from being clean. And they charge carpet cleaning fee at move-out? 2) Cabinets/dish washer clearly weren't checked because there were dishes and silverware left by the previous renter. 3) Bath tub wasn't draining water as quickly as it should. Had to get the lint/hair out from the drain. 4) Dishwasher is outdated and doesn't wash the dishes. Dishes look the same as when they were put in, so I wash by hand, which is okay in the grand scheme of things. 5) Garage wasn't cleaned because there were pieces of glass on the floor.The single bedroom unit I'm in is not renovated so it clearly looks outdated - wall/sheetrock, paint, appliances, carpet, countertops, etc. I think there are other units that have been updated in the last year or so.On the positive side: 1) AC/heating unit works great, 2) Bath tub, bath sink, and toilet were clean (possibly replaced) ahead of move-in, 3) Washer & dryer works well and are really quite, 4) Water heater works good, 5) Microwave and stove/oven works like they should.From community's perspective: 1) Staff has been friendly and welcoming (but didn't hear back on any of the issues from move-in mentioned above), 2) Neighbors I have are friendly, welcoming, and follow the rules/policies. It feels safe throughout the apartment complex, 3) The gates haven't worked for a while, but it feels safe nevertheless, 4) The pool/hot tub area is nice as I use it, but it can be messy at times when people don't pick up their stuff and trash. 5) The workout room is small but would be more functional if the equipments that are not working or missing components are replaced/upgraded.In short, it is a good place to live from safety and community standpoint (which is most important to me). However, the condition of the unit at move-in or thereafter may not be where it should be. My neighbors have shared similar examples from their move-in or stay.
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August 2023 by Deborah Wojdula
My experience with Mansion has been great so far! The assistant, McKenzie, made everything very easy to completing the application, signing the lease and paying our prorated rent. Would highly recommend this place for your new home.
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August 2023 by Chauntelle Ayo
If you're looking for a place that is outdated, overpriced, takes forever to get anything fixed, and is not gated as advertised...this is your place. I've lived here for a year. My dishwasher has never worked, the carpet all throughout is disgusting, the units are extremely outdated compared to nearby complexes for roughly the same amount. One of the main reasons I moved here, besides the fact that it was the only available at the time of my separation, was it was supposed to be a gated community. The gates have not worked one time since I've been here. When I signed my lease they said the gates would be up and functioning "soon". Communication with management leaves alot to be desired. I 100% do not recommend this complex unless you're really hard up for something. Needless to say, I can't wait until my lease is up.
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August 2023 by DiNeisha Paul
I love how responsive the maintenance team is.They fix any issues in a timely manner. The staff is very welcoming and helpful. Very nice apartments!
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July 2023 by Noah Bergeron
Staff is super friendly and always helpful and the grounds are kept clean. 24/7 access to the main building is nice too. Parking can be tough depending on the apartment but overall great spot to live
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May 2023 by Hagen Allen
Just moved in and we love the property! The office staff was kind and understanding of our situation. They went above and beyond to help move us into a great apartment.
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April 2023 by Jayza Weaver
Loved living here, never had any issues here, the office was always so helpful and fixed things right away, so clean and nice definitely recommend these apartments if you are looking
