PetSmart is a leading pet supply and services retailer that offers over 10,000 products both in stores and online. The store caters to a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals such as guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many locations provide additional services like dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. The reviews highlight friendly and helpful staff, with some employees going above and beyond to assist customers. For example, one staff member assisted with large purchases and provided cheerful service, although a few experiences with staff were less positive, mainly due to poor communication or lack of assistance at checkout. The store is generally clean and well-maintained, with most customers noting that it does not have a strong pet smell. While the store primarily focuses on dog supplies, some reviews mention a limited selection for ferrets and other small pets. Customers appreciate the knowledgeable staff, especially in grooming services, where professionals like Lili have received praise for their attentive and affectionate care. The store's environment fosters a friendly atmosphere with many regular shoppers. Despite some concerns about prices and occasional security issues in the parking lot, PetSmart remains a popular choice for pet owners seeking a wide range of pet products and services.
Clean, well-organized store with tons of products for your pet's needs. Special thank you to Thailand in grooming for doing such an amazing job with my dog! She looks and smells so good! Also I appreciate Ms. Julia at the register for her help with products and online account assistance!
February 2025
They have a beautiful selection of fish ...happy with the 4 I brought home
December 2024
See a lot of the same people there. Most of them are very friendly, helpful, and knowledgeable. The products are a little pricy but that seems to be all pet supplies. Very rare that I go in and they don't have what I need. Store is clean and doesn't smell too much...it is a pet store after all.
