PetSmart is a leading pet supply and services retailer that offers over 10,000 products both in stores and online. The store caters to a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals such as guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many locations provide additional services like dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. The reviews highlight friendly and helpful staff, with some employees going above and beyond to assist customers. For example, one staff member assisted with large purchases and provided cheerful service, although a few experiences with staff were less positive, mainly due to poor communication or lack of assistance at checkout. The store is generally clean and well-maintained, with most customers noting that it does not have a strong pet smell. While the store primarily focuses on dog supplies, some reviews mention a limited selection for ferrets and other small pets. Customers appreciate the knowledgeable staff, especially in grooming services, where professionals like Lili have received praise for their attentive and affectionate care. The store's environment fosters a friendly atmosphere with many regular shoppers. Despite some concerns about prices and occasional security issues in the parking lot, PetSmart remains a popular choice for pet owners seeking a wide range of pet products and services.
They had the probiotics I needed for my dog. The cats are very expensive there. We went to Companion Animal humane society in Baton Rouge & adopted a cat for $25 ($0 because husband is a veteran).
December 2025
Best customerservice I've ever received was from this place.
