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November 2023 by Jeff D.
Bought a car from Ross Downing of Gonzales and found out the next day how much the sales person lied and omitted from me. While one part was corrected, I was left with a bad taste about the whole deal. I cannot nor will not recommend this dealership. If I could, I would shut down this dealership until such time as could be proven that they could be trusted to be completely honest and forthcoming with the information needed to make a good purchase.
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November 2023 by Mark E.
Mrs.Pamela went over and above and answered all questions and followed up on everything during the process.She made sure and showed every feature of the truck.She was very thorough and knowledgeable.So happy for my purchase.
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November 2023 by Logan Gautreaux
CJ is the freaking man! He helped me with every question or concern I had and was very patient with me throughout my entire buying experience! I will be sure to go see him again for my next vehicle! Very easy to talk to, and very easy to work with. Very knowledgeable with my selection, and was able to guide me in the right path. 20/10 rating!!!!
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October 2023 by Alana LeMelle
Deremy’s trustworthiness is truly one of a kind. He helps assists you in finding a car that best suits you needs rather than making a quick sale. Although I had a ton of questions his patience made me feel comfortable during the process. I appreciate his respectfulness, positive attitude, and communication. If you’re interested in purchasing a car I highly recommend this young man.
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October 2023 by Johnathan Jones
Bradley “Super B” Hives is a great salesman. Great Customer Service! He was great to work with and really went above and beyond to secure the desired car and ensure top quality. His friendly and caring approach made the process very easy for me. I would highly recommend him!
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September 2023 by Renee Tobias
Deremy was so sweet! Very professional and knowledgeable about EVERYTHING. He made sure I was taken care of from start to finish. He throughly went over all the features in my new vehicle, and reassured me that he would be following up in the event I had any further questions or concerns after my purchase. Fernando was also very prompt and courteous throughout the buying process. He was always one call/text away in the event I have any questions about the vehicle and buying process. AMAZING Job Buick Gonzales!
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September 2023 by Quiana Singleton
Mr Calvin took the time to explain what my Buick Enclave needed done to function better and why.He made sure to follow up with me by phone as well.When I’m in the market for my next vehicle, I’ll definitely come back. The friendly, professional atmosphere at the Gonzales location was the reason I sent my sister there last year to buy her Buick Enclave, and why my husband bought his Chevy Silverado there a few months ago.Keep up the great work!
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September 2023 by Emily J.
I tried to put aside these bad reviews and even called them on these. But come to find out their are worthy of a "NEGATIVE 1 STAR" review.I was wanting a 2023 Buick Encore GX Select ST in Ebony and I was hoping they could help me. We wanted to come pick it up the next day. They kept telling me no they would bring it to me instead. They made big promises. 2 days later they or I had nothing. I even found another vehicle near them and the salesman asked me for the stock number and he would check on it. Hours later I called and I hear in the background "Oh tell her we don't deal with that dealership"; like they couldn't call me hours earlier and tell me! Stringing me along and telling me either by phone, email or text messages that they had spent many hours working on getting me a vehicle. A form of shaming me to stick with them. Guilt tripping. I felt(in my opinion) like they wanted me to spend more money for different vehicle on their lot. Wasn't going to happen, NOPE!!! I got so irritated and told them on the phone to give me 5 minutes to cool down. I then called a dealership in Jennings and in 15 minutes got more money for my trade in and the same year and model vehicle I was wanting with a bigger discount and more features on it. NO HASSLES or NO SCREWING ME AROUND!!!! The next morning 15 minutes after they opened I get a call telling me that my new vehicle was ready for me to pick up. I drove the 44 miles there and like they said my vehicle was there and ready. My paperwork took maybe 20 minutes tops. This place has their act together. Awesome team to work with. Ross Downing needs to work on their skills a lot more!!
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September 2023 by Bobbie Dunning
I love my Terrain!!! Got a good price. I did not like the push to purchase over $6000 in extra warranties. My daughter bought an Acadia a few months ago in Lafayette and got a longer warranty for much better price. Also I made a deal to get the dealership to throw in a set of GMC weather tech style mats on the deal. They were supposed to be included and shipped to my house by Thursday. The following Monday I had to call about them. They were shipped to your dealership not my house and the salesman (Philip Costello) insisted that I had agreed to give up my Reward Points to help pay for them. We never had that conversation! And my 21 yr old grandson was with me and never heard it either! I liked him but think he does whatever it takes to sell a car. I may recommend your dealership but I won’t recommend him.
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September 2023 by Total U'Neke Fitness LLC
EJ Beauty is a wonderful salesman he was awesome made the experience great! The process went smooth! Shawn worked magic with the numbers we were rolling in our new truck in no time! Thanks again!
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September 2023 by Heber Almanza
I want to be as clear and as professional as possible. Our experience here was pretty bad. Brennan (sales person ) had a great attitude and he kept up with us but I could tell he was somewhat new. I was in the car business for many years and I was in management as well as finance. My mom does not have the best credit in the world but she had up to 25k down for a new GMC Yukon XL she was upside down 10k on her vehicle. But she had enough to cover it and she also had me to cosign I have great credit. The problem was Brennan was off on Tuesday and said finance would call us to go over our options. We were ready to negotiate and I was ready to cosign. I called finance 7 times Tuesday to try and get someone to close the deal since my mom had to drive to baton Rouge the next day and we wanted to buy it. The thing is they didn't return the call and they never even tried to close our deal. They saw that she only had 5k down not enough to cover the upside down and saw she was a 610 credit score and gave up. They didn't even try to ask if she had a cosigner. They didn't even try to ask for more money down and go over options to close the deal. Poor management and finance as well. I don't think they have the knowledge to close deals or find ways to help customers out as well as making a sale. I truly hope Brennan can find a different dealership with better leadership to truly teach him how to close deals and assist customers correctly.
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August 2023 by Carrie K.
If you plan on getting your Buick fixed Ross Downing Buick GMC Gonzales is not the place. They have bullshited for 2 months. I was finally able to bring it in 4 weeks ago. My car is still not fixed they have not called for me to bring it back to be worked on and I have called everyday since August 7 with no response from Steve (service manger). When I called each time I was told he was in a meeting for 3 weeks until 08/29. Steve finally chose to speak to me and when i informed him that I've been trying to reach him since August 7 and was told he's been in a meeting everyday he chuckled and said I haven't been in any meetings. When I first went to them I had 41,000 miles I'm now at 44,000 miles. When I brought my car 4 weeks ago for them to check it out their grown little boy Jeremy (grown boy with a disrespectful mouth/sales team member) came out into the service area and mocked my needs of needing a loaner vehicle, since Steve did not correct Jeremys disrespect to a customer (myself) I had to correct him. Which Jeremy and Steve then tucked their tail between their legs and went into the building. Being kind to these people was pointless so I became nasty and only speak in a nasty tone to them. There was only one Lady who was completely kind and apologized for her coworker & manger's behavior. My car is struggling soooooooooo bad. If anyone knows of a good place get a Buick fixed please let me know. I need a turbo & now exhaust, who knows what else is now wrong with my car. I found out they have had my parts for over a week. This dealership is a joke! Steve (Manger)in service said he WILL NOT work on my car if I wait on it but if I leave he'll work on it. This whole dealership is a joke.
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August 2023 by Ames Anderson
This was one of the easiest purchases we have had at a car dealership. Everything went smooth from the salesman Gritz to the financing these guys stayed late to get things done to be able to drive the car home that night. Just a wonderful staff here. Thank y’all.
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August 2023 by Casey Lennie
Ross Downing made the end of a long search for the perfect, specific vehicle an excellent experience. Jeremy “Gritz” Scioneaux is a great salesman and made sure everything was taken care of. Jonathan H. in the finance department was very, very helpful and made sure everything was handled smoothly between them and my bank.
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August 2023 by Lance Hughes
Stress less deal with Jeremy as our salesman! Great deal, great tundra 1794 in perfect condition! They even gave us a full tank of gas( don’t expect that though! Lol) That’s how our salesman Jeremy rolls! Go see him, he got you! Thanks Jeremy!
