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November 2023 by Julie Ott
I was very impressed with the excellent and friendly staff and customer service of this store. I was asked by no less than 5 employees if I needed help. What a difference it makes when shopping.
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November 2023 by Jakub Piechowiak
I love this store to the point that every time I need tiles for my clients, I drive over an hour to New Orleans, Pls think about opening one in Biloxi-Gulfport area ?
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September 2023 by Lionel Scott
Charell Nick and Paul at the Veterans Location are world class, excellent customer service thanks
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September 2023 by Dee Bunker
Janice and the crew are very polite and helpful. The selections here are pretty vast as well. 100% recommend this place!
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July 2023 by kyle wolff
Just want to reach out and say thank you to Kyle Formby was a wonderful addition to our project team ! Our condo is beautiful! Thanks again !
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July 2023 by carter barnett
Amazing staff. Very helpful and friendly. Store was clean and everything was easy to find. Special thanks to Shelia in design for taking time out with me today and going the extra mile making sure I had everything I needed.
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July 2023 by Kim Langlois
I had the pleasure to work with Kyle on a total bathroom renovation 4 mos ago. He helped me turn my ideas into a decorators dream.There was no doubt when I was ready to begin my kitchen and den, I again wanted direction from Kyle. Once again, I had an amazing experience and a wonderful result!Can’t wait to begin construction on the next bathroom and will definitely utilize his expert guidance for a third time. Thanks Kyle!
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June 2023 by Nissa Johnson
Had an amazing experience at the Gretna store with Kyle from start to finish. He listened to me about my design ideas and refined them keeping me on budget. Can't say enough good things about him. I love my new bathroom! Thank you Kyle!
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June 2023 by Jennifer Martinez
The website is one of the worst websites I've ever been on. At first I thought it was my internet until I realized that I was only having problems with Floor and Decor. I ordered my materials online and put my contractor as the pickup person (I don't have a vehicle). When I got the email that my products were ready, the wrong pickup person was listed. When I went online to check, I had no pending orders. This was after trying to log in several times and being told "error". When I called the 877 number, they found my order but did not have the right pickup person and could not change it. I decided to cancel and reorder but didn't want to online since the website was obviously useless. Neither the store or the 877 number could take my order. Now I'm back online trying and every time I try to pay it says "we can't find the page you're looking for." I'm thinking Floor and Decor doesn't want my business. Or maybe I'm spending too much money.
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June 2023 by Debby Simon
I spoke with Ida Roy on the phone and then in person. She is an absolute delight! She was patient, knowledgeable and answered questions that I didn’t know that I had. She also has committed to memory tile names and the appropriate grout colors. She made a stressful situation pleasant and enjoyable. In the current environment when apathy and indifference are the norms…. BE AN IDA ROY!!!!! Also Andre(Doc) was awesome as was the other lady that helped load the car( sorry, I didn’t get your name).
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May 2023 by Taylor
Shipping dock is absolutely terrible for semi truck deliveries! The dock opening is not straight at all and the trailer has to be backed at an angle. In your mirrors do not expect the trailer to look straight, it will be off terribly! Also, if you are delivering come straight down across from the express tech automotive and on side Key’s fuel mart and go all the way down the alley. There will be a parking lot at the end where big trucks can turn around to make backing into the dock easier
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May 2023 by Mim G.
I would like to acknowledge Ms. Ida Roy of the Floor & Decor team in Gretna. She went above and beyond to help me purchase my flooring. I wanted to get it on credit online but when I applied it told me to go into the store because I would not get my card for 2 weeks. She was very professional, personal and happy to help. I was very pleased that it only took about 30 minutes to complete the purchase and she thanked me for shopping at her store. She told me if I needed anything before my contractor picks up the floor to personally give her a call. Thanks so much for all you did, make my experience pleasurable.
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April 2023 by Mike P
I would like to thank Kyle Formby at the Gretna F&D Design Center for his assistance with my bathroom renovation material selections. His recommendations complemented my project perfectly. Save yourself several hours selecting sample materials that do not work together and returning them by first seeking his assistance. Thanks Kyle!
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April 2023 by Joe Toups
We got terrific service and advice from Kyle Formby, our F & D design consultant. He went out of his way to help us find what we wanted for our project which included a full bath and kitchen renovation.
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April 2023 by biyon calvin
My experience was nothing less than amazing , the nice young lady Astrid helped me at the pro desk picking out tiles . She had great customer service and had a lot of advice to give and it helped me out a lot , will be returning again to see her !
