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February 2024 by Rickey W.
I like to thank the staff for coming through for me on Mardi Gras day. My brakes needed service and I live on the Northshore. It really would not have been to wise to attempt to drive home. Once again thank you for a job well done with professional service.
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February 2024 by Cajungeek G.
Went to pep boys on a Saturday afternoon to check a tire running low. They were able to check my tires, repair the one that caught a nail, and got me on my way. Price was reasonable. A customer before me was complimenting them for helping her out. Car issues are unexpected and stressful. I'm glad they were able to minimize being without a car, or dealing with a worse issue on the road. Thank you!
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January 2024 by Marcus D.
Dear Pep Boys' Team, I hope this letter finds you well, and I extend warm greetings and best wishes for a Happy New Year to you and your team! I am writing to express my deepest gratitude for the exceptional service I received from you and your team on December 24, 2023. You may not recall the specific details, but I had just returned to New Orleans from a delightful Caribbean cruise aboard Norwegian when my car experienced a breakdown. To provide a bit of context, my vehicle, 2012 Chevrolet Equinox, had encountered a radiator hose issue before the cruise commenced, leaving my wife and me stranded. The situation became particularly challenging as it unfolded on Christmas Eve and, to add to the complexity, it was a Sunday. Despite the holiday rush and the limited availability of service options, I managed to bring my car to your location around 12:30 PM in a bid to seek assistance. I distinctly remember the hectic atmosphere at your establishment, and I am aware that your team was stretched thin attending to numerous other customers. Nevertheless, your compassion and dedication shone through as you not only took the time to diagnose the issues and offer valuable recommendations but also prioritized my car, putting it at the forefront of the repair queue. Your willingness to go above and beyond to ensure my vehicle was promptly repaired and roadworthy speaks volumes about the exceptional level of service and genuine care you provide. Thanks to your efforts, I was able to make it back to Dallas, Texas, in time to spend Christmas Eve and Christmas Day with my family. This meant the world to me, and I cannot express how grateful I am for your understanding and assistance during a time when most were celebrating with their loved ones. Once again, thank you from the bottom of my heart for your kindness and compassion. Your commitment to customer satisfaction and your community has left a lasting impression on me, and I will undoubtedly share my positive experience with others. Wishing you continued success and prosperity in the coming year. Sincerely,
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November 2023 by Nolte Lincks
Went for tires and was very happy with the service. They checked other parts of my vehicle and gave recommendations on service in the future. It was a pleasure and will definitely be back for other needs. Thank You
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November 2023 by Perry Thomas
Bad service.and lie. Keeped car 8 days and didnt do tire senors had take following day because they chargedfor. After got 2nd time dash lit with warning went inside told manger gine he gave key and keft. Having take to dealer to get wirked more cash for the poor job pep boys they should get - minus. Dont waste money if need any real service. Check yelp
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November 2023 by Paula Burney
I’ve used Pep Boys 3 times and I have to say that the 2nd time was not a good experience. But I wanted to go back again because, as an Uber driver, I really need my car to work in! So I called and told them everything and when I went back , Robert was there. Let me tell you, he’s efficient, listened to everything I said, got me a Pep Boys card (up to 12 months like cash) and because of that, I was able to get more work done that I had been putting off! And he took care of the past issue I had. He is on top of it and I recommend him highly! I like that they also do a comprehensive check up of the car so I’m not surprised by unexpected breakdowns. Check them out!Also they work 7 days a week and that’s so handy for people that work weird hours like me!Update: I had an issue with a prior visit and just discovered something else last night. I called the store and Mr. Steve was so nice! He totally corrected the problem right away and I can get back in the road again! Thank you, Pep Boys! I will certainly be bringing my car back there from now on!
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November 2023 by James Jason
Kevin SM great person real helpful and kind person!! Take care of you fast plus don’t fast talk u real cool laid back person
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November 2023 by Perry T.
Told have car towed pep boys wed nov 8th have car shield. car needed rear bearing, igniton problem. and needed tire pressure senson. Had tire pressure sensor warning light. which i bought and left car. told have car monday evening, then monday evening told be tuesday 1pm at 10 am tue told the were going contact car sheild didnt do till i returned and ask if they were doing are did i need find another. called while there got ok told be ready evening went . picked up car tire sensor not put on had return Wednesday. did gave car with low pressure warning and ABS warning and traction warning and they do nothing. i filed complaint BBB anyone else has problem should file bbc and can complain stat AG office of comsumer complaints
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October 2023 by John Tschohl
Robert at Pep Biys was great. We got in and out as fast as we could with a new battery for our Hertz rental car. Hertz on the other end was a pain in the butt to deal with and the process ate 3 hours of our 3 day vacation.
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October 2023 by Mike L
Good work. Extremely shorthanded of employees. 7 hours total wait to do a fuel system clean and cooling flush.
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October 2023 by Bring More Cash
This was my first time coming to this location, and from the Reviews I can Assure I was helped to the most efficiency. I came to swap and replace my Rim and Tires Where Robert help me out snd sold me on a new set of tires and I will be back with my Other Car soon
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September 2023 by Troy Teichmeier
Just like most other reviews, made a 12:30 appointment for a simple tire repair for slow leak. Showed up 12:20. Said they can’t get to it for another hour. Left and went to Uncle Sam Auto Repair without appointment instead. I was in and out of there with tire repaired in 20 minutes! Thank you Uncle Sam Auto Repair at 73 Westbank Expy, Gretna, LA.
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August 2023 by Matthew Follis
Was able to get in and out quickly and had the tire I needed. Nice guys and were patient as we looked up some of the tire and vehicle information to make sure things were set up properly and not just some random tire. Will be back if needed!
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August 2023 by Adrian GONZALEZ
There’s this man he was riding the metro bushe’s probably in his late 40s early 50ssitting in his lap It’s a bouquet of flowersacross the aisle from him is this young ladyshe’s probably 16 18 years oldthis gentleman notices over a periodof about 10 minutesthat she looks over there about a dozen timesshe’ll look at the flowersand then turn her gaze awayso time comes for thisman to get off the busand he stands up and he has the flowersIn hand and he hands them to thisyoung ladyand he said you knowI noticed that you like those flowersthey’re for my wifeI really don’t think she’ll mind You having themI’ll let her know that I gave them to youand this young lady watchesthis man get off the buscross in front of the buswalk across the streetInto the gates of the cemeteryPeace
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August 2023 by Just C.
Worst experience I ever had with any mechanics. Came here 2 times and both times they waited 5 hours to tell me there was nothing they can do. They don't communicate well at all and they waste your time. Id give them 0 stars if I could. wouldn't recommend this place to my worst enemies.
