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February 2024 by Ruth Hoth
I do not recommend the Belle Chasse Highway location to anyone!! I have had absolutely magnificent experiences there, and then absolutely horrific experiences there. This time, we were lied to by the lady drawing the blood. First she reprimanded us for arriving so close to 4:30 when they close with so many vials that needed to be collected. She then told us that my daughter had to fast to get the blood drawn on the majority of them. For one, we did not know how many vials or tests were needed as the doctor sent the paperwork direct and, two, the question whether she needed to fast was specifically ask of the doctors office and we were told 'No'. She seemed in a rush, but took the blood of the vials she was able. Today, after fasting, we went to a different location to take the remainder of the vials. After we were told that the previous girl wasn't trying to leave, the the lab collected the specimen's at 4:30, which made us feel better, but we were then advised that she lied to us and not a single test being run required fasting. They did however require freezing. Three other ladies were brought in to verify whether or not fasting was needed and they all commented, ' No, but freezing is'. I am appalled that staff like these are allowed to continue to work.
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February 2024 by Marilyn Ashton
I had an appointment and although I was late, I was still seen in a timely manner....
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February 2024 by Mike Slawson
very friendly
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February 2024 by Missy Goff-Haas
check-in kiosk is much improved since my last visit! So straightforward to use.My tech is quick, efficient, lets me lie down and talks about something else! She gets me.
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February 2024 by KRISTIN TAULLI
They make it very easy to have lab work done.
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February 2024 by Tom Wagner
Very professional and friendly techs. No waiting with a scheduled appointment.
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January 2024 by Darral Burton
Went in today for blood work and had a great experience. Drisha was very helpful and friendly. Recommend to anyone.
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November 2023 by Betty G.
Very disappointed with Quest Diagnostics on Belle Chasse Hwy, I went at 9 am checked in and they said ill be seen at 1140, so I wait and everyone went before me, I saw my name on the wait list when I came back in, then she said we called your name and you didn't answer so u have to get back on the list, now my appt is at 2:10, so I have to wait to get some blood work done, I told her I never left, she said well we removed your name, I tried calling for days to check to see if my order was there even, they do not answer the phone, even though its close by it is terrible when they act when they o nonchalant as if you are burden to them. it was awful, forget about calling for a appointment like they say on the waiting room just call , well they won't answer. it was a terrible experience.
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September 2023 by Veronica
Their check in kiosk is horrible and it's a hit or miss whether it actually checks you in for your appointment. Was waiting an hour before they said I wasn't checked in. Been here in the past, never again.
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September 2023 by Rashanda J
This is the 2nd time I was with my fiance and daughter and it was not a good experience for them .The attitudes of the staff members are ridiculous. I went both times for them to get some blood work done and the staff wasn't friendly at all. When a person has to ask is a surface clean or questions it, that's a problem. They are not gentle at all. They act like they are sticking a stuff animal and not a human being. These experiences can traumatize a patient.
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June 2023 by June M.
Very quick. Friendly staff. And the stick wasn't to bad. If I have to do it again I would recommend this place.
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February 2023 by Jessica A
They are usually very understaffed which causes delays and missing peoples schedules appointments.
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February 2023 by Chi Neutral
Horrible this place holds your 'specimen' along with OTHER people in..the sink. Takes forever to submit them.
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February 2023 by Terry Pospisil
Open till 4:30 really means, open until we feel like locking the doors after 4:00. I arrived at 4:11 on a Wednesday. The lights were off and the doors were locked.
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November 2022 by Linda Warren
Went into Quest for blood work after seeing neurologist next door at Meadowcrest on Westbank. There is NO receptionist and the women in the back office there just ignored me. Finally after knocking on the counter and standing for half and hour, a rude woman come up and tossed me a pamphlet with a phone number on it and told me to make an appointment. I went home called the number. There is no real person to talk to. Had to make the appointment with a machine voice that was hard to understand. Went back next day and stood at counter again begging for service. I had to stand a good while until someone finally came to the desk and told me to do it by the Kiosk in front of the desk. I struggled to do it not knowing how to. There is no assistance and I tried to figure it out all by myself and finally, got waited on. The whole experience was ridiculous. All the company just NEEDS TO DO IS HIRE A RECEPTIONIST FOR THE FRONT DESK to greet patients and help them with questions and assistance!! You are treated horribly by an indifferent staff because they work in the back. I noticed the review score is only 2.8 out of a score of 5.0 right now. Will let my doctor know also about this service.
