-
February 2024 by Russell Lebouef
It was fast and easy. No wate time at all. Happy with truck and move went good .
-
January 2024 by Miller Guice
easy in and out
-
December 2023 by Ken D.
I'm not a regular customer BUT I've never had a bad experience with U-Haul & I've been using them exclusively since the 70's in New Orleans, Gretna & Metairie, Louisiana.
-
October 2023 by Chuck B.
Worst experience so far with U-Haul. I reserved a utility trailer and once we hooked the trailer up to do the tow inspection turns out that the trailers lights didn't work. I had to cancel because they don't know how to properly check their equipment for rentals.
-
September 2023 by Teena Shockley
This is the best uhaul experience I’ve ever had. The agents are fast and friendly. This is the only location I will be using from now on.
-
July 2023 by Iamdominiquev
The truck that I rented served its purpose. The process was smooth.BUT the Front desk agents: 1/10. I did not feel welcomed. It’s not about the product, but the service. Very disappointing.
-
May 2023 by Mary O'Bryant
U-Haul at Oakwood installed the Trailer hitch package on my truck which includes the trailer hitch, ball, pin, and wiring. The whole thing took three hours. A week later I am at a different U-Haul hooking up a trailer in another state, when I find out that the trailer wiring was done wrong. Very disappointed because there was nothing I could do except buy a new part. I called the location and was told they would not refund unless I brought the wires back to the same store location, which I explained was not possible in the middle of a move.So if you get the wiring installed there make sure they check it in front of you before you leave.
-
May 2023 by lmt
Worst customer service ever. I've been calling for 45 minutes to add to our pre-existing reservation but the staff keeps putting me on hold and forgetting about it. They're rather cold and unprofessional as well... I get that it's Friday buy come on.
-
October 2022 by KSix Butler
Roaches in vans. The WORST customer service on the planet.
-
August 2022 by Trishanna Celestine
The young ladies behind the counter needs to learn how to be assertive and patient with the customers. After I asked a question one of them said something under their breath to the other and they both laughed. That was rude and nasty! I canceled my reservation and went somewhere else. So they loss a customer due to their lack customer service.
-
July 2022 by FruitLoop PowerUp
At no 4 westbank express wasn't very helpful. We had a reserved uhaul and they canceled it without any help really except a number to call to locate another uhaul. I don't get it...we had it reserved and just canceled it. They had called my old man number but he didn't have mins to get the call so I wasn't satisfied :/
-
July 2022 by Kelly R.
Just rude and disrespectful folks. Just go somewhere else. Don't even attempt to assist you. Just walk off and then act like they are doing you a favor after you put in a reservation. Just no customer service here
-
March 2022 by George Lee
The worst customer service ever!! I rented a truck yesterday using a card . The original total was $76 with this card they added a $30 deposit charge, cool. I asked if I could drop it off at any location she said yes whichIdid. I went under the charging milage rate, when I received the truck it was under 1/4 of gas when, dropped it off the tank was at half. I returned it less than 9hours now I'm getting charged for 2 days!! I called it in to ask about the situation and explain. The lady hung up on me aggressively! I'm very not so pleased about the customer service there!!!
-
September 2021 by Angela Theresa H.
I was grateful for the truck because I had some things to move last minute. The price was reasonable and renting it went smoothly. HOWEVER - the agent was so rude and unprofessional that short of another emergency, I would not go back to that location for my moving needs and if at all possible I will look for a local company.
-
August 2021 by Sophia Tumminello
The worst customer service I’ve ever dealt with. Uhaul, please consider getting nicer, more competent employees.