Books-A-Million stores range from 4,000 to 30,000 sq. ft. and offer a vast array of knowledge and entertainment. The extensive product selection includes books, magazines, autographed books, collectibles, toys and music. Additionally, you can find special category shops within the store, making it a haven for diverse interests and passions. The bookstore is very convenient, but the selection of some genres may be limited. However, they can order items for customers if not available in-store. The stores also offer great coffee. Customers have been visiting the bookstore for years, with one describing it as their daughter's "toy store" that she still enjoys. While some found the lack of seating an issue, others praised the excellent selections and great collectibles section. The stores are staffed by knowledgeable people who read, adding to the positive experience. However, one customer had an issue with the gay children's books section.