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October 2023 by Angele H.
Sean, in the TV department was super helpful, very knowledgeable, friendly and patience with all of our questions. He was happy to assist with going through each brand and all of the features so that we felt comfortable making the right choice for us. I would highly recommend Sean as an advisor to anyone who's in the market to purchase a new television.
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August 2023 by T. R.
For some reason this location does not offer curbside pickup. I placed and order online and had to go inside the store to pick up. Kind of defeats the purpose.
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July 2023 by Cameron S.
I went to this location after seeing on their website, an HP laptop originally priced at $1699, open-box available for $995 ($704 in savings). When i get there, the laptop screen isn't coming on. Thankfully they decided to show me the computer before i purchased it. This was no big deal. The big deal was, the lady behind the counter trying to sell me laptops that are priced at $800-$900, repeating "look! this one is a good deal!" Woman, you know damn well that $700 discount was the MOST intriguing, most valuable item in the ENTIRE store. Don't know anybody who wants a $800 touch screen laptop that runs like a tablet.
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January 2023 by mary ayres
Everyone is so courteous and helpful. Very thorough in checking and cleaning my devices. Thank you.
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October 2022 by Micah&Kacie Redmond
Repaired one of company lab tops fast we was in and out!
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September 2022 by LostDongle
I see two 5 star reviews, with no information. Probably their friends. I'm sorry, but geek squad techs do not know what they are doing. They will usually just try to sell you a new computer. Deal with local PC shops. All Star Computers is the best PC shop in Hammond. Don't go anywhere else for your PC needs.
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August 2022 by Big D.
I have been to this location of Best Buy, as well as the New Orleans location with one hope in mind. Buying a camera battery for my Cannon. I have always made sure to bring my camera in store, as to limit confusion. I have spent 50 dollars In search. Each time the batteries don't work, or aren't the right size. I have returned charger after charger and see no end in sight. As a minor I had no real idea how difficult Best Buy was. I am extremely disappointed. On my last return a was greeted promptly and a worker made sure to order me the correct model in time for back to school. When I got it in the mail I was ecstatic, finally the search was no more... They sent me a battery. Not a charger. I will get my money back.
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February 2022 by Joey P.
Posted one star only because zero was unavailable. Paid $3300 for a Forno range only to have it arrive damaged. Disheartening but not a big deal. Call their overseas customer service call center only to be put on hold for 30 minutes then hung up on. That happened 4 times before I got frustrated and gave up. Call corporate only to get forwarded to the same call center. Best Buy will not receive another dollar from me.
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February 2021 by Perry S.
Hammond Best Buy the worst! you can stand in one spot for 15 minutes and no one will help you! Yet there's 4 people behind the phone counter playing on their phones! Management to busy to talk. Amazon is my. new Best Buy! Cheaper to! You can keep my elite status!
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November 2020 by Michelle Wright
David helped us with our iPhone problems. He helped us find a solution and was the most helpful person! Wish they had 10 stars!!! Thanks for your help David!!!
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September 2020 by Kenneth C.
I went in to get an adapter for my sound system, they told me I had to wear a mask I told them I cant because of health issues, The lady at the door informed me that nobody will help me then, so I went in to find what I needed by myself and talk to two staff members that told me they cant talk to me unless I have a mask on , I was at least 15 feet away and I asked them if they could at least tell me where the spot is so I can find it myself, they refused to help me and said they cant help me because Im not wearing a mask, I got angry because they wouldnt even at least point out where I could look for myself! The worst customer experience I have ever had in my freaking life anywhere! Instead of just pointing to where I could look they just walk away. This occurred at the store in Hammond Louisiana. At 10:05 this morning
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June 2020 by Will L.
I placed an order online for a rather expensive item (a pair of gaming headphones) around 2pm, for curb-side delivery. According to the email, my pickup was scheduled for an hour later that very day and I would be notified when it was ready for delivery - perfect, I live 40 minutes away - more than enough time. I arrived at the location at about 3:20pm; I still had not received an email, so I decided to wait in my car for about 40 minutes. When I still had not received an email, I decided to call and see if perhaps I could just come inside and grab the item myself. I was greeted by an accented woman who I asked if it would be okay if I came in to grab my purchased item, as opposed to curb side service. She said it was completely fine, then proceeded to ask me my name, as well as the item I had ordered and told me to walk through the doors and come to the right to the customer service/online pickup area. I get to the online pickup area and wait in line to be greeted by the same, familiar accented voice in the guise of an older woman with glasses and her hair in a ponytail (descriptors are only relevant because I didn't catch her name). I tell her I had just spoken to her on the phone was was here to pick up my item. To my dismay, her reply was "well, your item isn't ready yet" and my reply being "oh okay, well you didn't say that over the phone." She then replied with "well I hadn't checked your order when we were on the phone." I was baffled because what was the point of her asking my name and product order over the phone if she had no intention of checking? So I ask her if she could please check the status of my order, as I lived quite far from town and didn't have much time to be there. She proceeded to call on her headset, asking if anyone had an order under my last name. After a few seconds of silence, she just shrugged her shoulders at me and said "we'll try to get this settled ASAP". I've worked in the service/retail industry for 7+ years, so my patience and understanding is unusually high and I'm very sympathetic to the job, so I said it was fine and I would wait. After 30 minutes of waiting near the counter and the same woman walking past me multiple times without so much as a word, I grew tired and decided to go wait in my car in the curbside parking. As another 25 minutes passed, I watched multiple people pull up beside me and the same woman come out multiple times to deliver their orders; at this point I began to grow irritated. Eventually she approached my car saying "still no email?" to which I replied and exasperated "no." Her only reply being "I'm sorry" and again shrugging her shoulders. "What time do you guys close again?", I asked. "6 o'clock" she replied, and then walked away from my car. At that point it was almost 5pm. I decided to wait until 5:30 to see if I would receive any email confirmation. When I received nothing, I went inside with 30 minutes until close and got back in line. A line of two other people formed behind me as I patiently waited for her to acknowledge me. When we finally locked eyes, she again asked me if I had received an email to which I replied "no, but my pick up is scheduled for today, and you close in 30 minutes." She once again called into her microphone, appeared to have received no answer, shrugged her shoulders and proceeded to go and answer the phone. After that point, she called the two people behind me to the front of the line to help them, having them cut me and completely disregarding that I was still in need of service. The gentleman behind me even said "he was here first" to which she replied "it doesn't matter, his order isn't ready". By this point I was past irritated and to the point of complete anger. I had been more than patient, waiting at the location for almost 2 hours. "Is there a manger I can speak to?" I said, to which her wordless reply was simply a finger pointing
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May 2020 by Google user
I see two 5 star reviews, with no information. Im sorry, but geek squad techs do not know what they are doing. They will usually just try to sell you a new computer. Deal with local PC shops.
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March 2020 by Jeffery A.
This beside target at Hammond mall have A lot Classy restraunts Olive Garden Greek hoe city starts helping me so I can help them i ment Hammond
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December 2019 by Kursty S.
TERRIBLE! I just purchased a deep freezer from this location and picked it up on 12/22/2019. My husband couldn't wait until Christmas so he opened it on 12/24/2019 & plugged it in. This deep freezer isn't even getting cold. We have it time to see if it would take a few days...still nothing. I called the Store number and was on hold for 28 Minutes before the call when dead. TWENTY EIGHT MINUTES. I called again and was on hold for the same amount of time when it went dead again. This is beyond frustrating. Never again will I shop @ this location. NEVER.AGAIN.