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December 2023 by Ron
Not going out of the way to help Self-Employment Personnel hardly any !!! On the personal side they’ll work with you much more with their credit card offers if you have a Good credit score I must say..Very quick to receive , But slow to give…
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November 2023 by Matthew Moser
Branch Manager Lauren Baham was extremely helpful and went above and beyond to help me with an issue. She was a true professional and I would highly recommend her and the staff at Louisiana Federal Credit Union.
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July 2023 by Cyndie Perilloux
There is no way to contact your branch directly. All calls go to a call center that claims they cannot connect you with a branch. They were unable to assist me and told me my only option wouldBe to drive back to my local branch. Also the Norco branch has kiosks in the lobby for you to use rather than interact with a teller which will probably come to Hammond soon too. The people that work in Hammond branch are very nice,, however overall customer service is gone! There are very few times we need assistance, but every time it is WAY more difficult and time consuming that necessary. Will be looking for a new bank where there are actual people to help!EDITED to add I was finally able to speak to the branch manager who was very professional and solved my problem, but it was way to difficult to reach someone helpful. Something needs to change. It is like they put a wall up so that customers have no access to helpful employees! .
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June 2023 by Annie Meddler
Friendly service. Helpful advice.
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March 2023 by cierre montgomery
Predatory lending practices.
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January 2023 by MichelleMyBell
A joke. Technical side is always messing up. From the online to the atm. I mean 75% of time. I don't know how their in business still. Hard to get any help. I am leaving the bank with no proof that I just gave atm money. Glitch. Iamneing told that hopefully the money will be over when counted. I must get away from this union!
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December 2022 by Lauren Thompson
There is always a very long wait, it is extremely hard to reach anyone, the online accounts never work. Would never bank with this company again.
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December 2022 by Jamie Pustejovsky
The staff is the BEST and is what sets this bank apart from all the rest in the area.
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December 2022 by Christopher Koster
I’ve heard so many good things about this bank, but that was quickly met with a pure lack of resourcefulness at the branch after having problems. Honestly I wish I could give 0 stars. Although I just opened my accounts, I will be closing them out and finding another bank.
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October 2022 by Red Alert
This place is a scam, they have charged over 1000 in fees the past year. Terrible customer service if you like waiting on hold for 30min to talk to someone bank here
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June 2022 by Tobias Leiker
Terrible place. The online system is terrible. Atm always broken. Their atm is only way I can get cash unless I drive to baton rouge Telcom. I'm in hammond Louisiana. I will be changing banks when have a chance for sure.
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March 2022 by Brianna Orlando
Very sweet and helpful employees
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February 2022 by THOMPSON FAMILY Account
This place is a scam, they have charged over 1000 in fees the past year. Terrible customer service if you like waiting on hold for 30min to talk to someone bank here
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January 2022 by Cal
Love this place. Great customer service.
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December 2021 by Carla Graves
Don’t try to get a loan with them if you’re needing something fast. The process will take days, if not weeks for someone to even call you back about your application!
