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November 2023 by Ross Livaudais
I recently purchased a 2021 Kicks from this dealership. I had the pleasure of working with Tory, Ke'von, and Adam. Each associate was kind, knowledgeable and helped me get a deal that fit within my budget. I never felt pressured or forced into a sale. I purchased my first vehicle from this dealership many years ago and I am very happy that I came back when I needed to purchase another one.
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October 2023 by Lorna Braud
I loved working with Chris Matte. Chris was training Hayden and i think he was doing a great job training him. Chris is very easy to talk with and he listens to what you want and don't want. He is not pushy salesman. Chris is very personal and cares about his customer. He followed up with me several times.Now, when I brought my truck back in to get washed and detailed. It appears that they did not clean the inside of the truck. There was dirt on the center console and on the back seat. They did not clean any of the window on the inside. I was very disappointed in this. You pay a lot of money on a new truck and you should have all of this done, when you leave with you truck.
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October 2023 by john McNabb
I recently had my transmission flushed and serviced with Ross Downing after having a bad experience with Gerry Lane in Baton Rouge. I live in Baton Rouge, but work in Hammond so it was convenient enough to give my hometown of Hammond's dealer Ross Downing a shot. I must admit I wasn't expecting much different from just simply swapping from one Chevy dealer to another, but I was so pleasantly surprised from start to finish. Ross Downing Service should be an example of how things could/should be everywhere. I didn't have to argue over shop supplies, hidden fees, or unnecessary repair quote. They were early to finish and super courteous. Pleasant faces and attitudes from everyone that I interacted with, from the service advisor to the courtesy shuttle driver. Even spoke briefly with someone from sales and not once did I feel any pressure, only an offer to show me around. To anyone reading this far. I rarely, if ever take time to leave a review... Ross Downing Cheverolet has earned all my future GM business, you should consider them when looking for any GM products/services. Courteous and proffesional. Go find out yourself!
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October 2023 by matt hernandez
My wife's vehicle was in an accident and I chose the collision center to handle the insurance claim. From beginning to end, I was treated professionally and kept up-to-date on the progress of the repairs. This experience exceeded my expectations. Thanks to everyone involved.
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September 2023 by Kim
Unbelievable Company!! The Ross Downing in Hammond is so outstanding in the industry. My sales rep Chris "P" Pecerera didn't stop helping me even after I bought my beautiful Chevrolet Traverse. I will never ever go any place else! The finance team never gave up getting the right numbers at the best rates ..amazing! Roland who is over the pre owned vehicles superior in his job! Thank you Brooke you are blessing to me.Kim RobersonBaton Rouge, La.
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September 2023 by Shavonda Martin
I went into the dealership nervous but left extremely happy! My salesman Ronald was well versed on the vehicles I was interested in and he made my choice even easier by explaining each of the features to me!! Thank you so Ronald for making my experience an anxiety free one, you are appreciated??
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September 2023 by Vince W. Lands, MD
I must say hands down one of the most responsive, informative, and nicest people I have met at any dealership was Jasmine. She is really one of a kind and I would recommend her to anyone. I recently purchased my C8 from her and Ross Downing and the experience was one of the easiest I've had. Customer service is A+ and I would definitely purchase another vehicle from there. So if your in the market for a C8 or any vehicle please give Jasmine a call and know that she will work hard to get you the best deal hands down. Thanks again for making the buying process easy.
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September 2023 by Samantha Poole
Working with Chris Matte at Ross Downing Automative in Hammond, LA was an absolute pleasure. He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional-who knows the car business inside and out. Chris was transparent with all costs and every delivery step the entire time. He answered all my questions and concerns. Thank you to Chris and the entire team who made this process easy.
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August 2023 by Treynor McAdams
Jasmine is great! We were needing an extended SUV like a Yukon or Dinali , Ross Downing GMC had a few vehicles very close to what we needed but wasn’t perfect. Jasmine was very patient and ended up waiting six months for us to buy our high country suburban that had everything we were looking for. Adam in finance was AWESOME! He was to the point with me but also patient enough to give details when Mama had questions!
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August 2023 by Matt S
Ms. Jasmine is such a wonderful assets to Ross Downing! She was wonderful to work with and so knowledgable! If you are in the market for a new car and want to know how all the electronics work and get top notch service, go by Ross Downing and ask for Ms. Jasmine, you will not be disappointed! Our kids were also surprised when we got home and they had a little treat left in their seats by her as well! Thank you so much for being so helpful. Same goes for Adam in finance, not pushy at all and worked hard to help us get to where we needed to be! Thanks Jasmine and Adam!
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August 2023 by Amanda Carver
Tim Germany was an incredible salesman. Adam worked magic in finance. Jason with the service department was great, and Troy happily brought me to and from the dealership when I needed to leave my new vehicle with the service department for a few hours to replace a module. Overall, the experience was fantastic - as far as buying a car goes.Due to the faulty module (which they replaced same day), it caused the traction sensor to mess up and the car started pulling horribly to the right as soon as I left the lot. I immediately turned back around and told service what happened. It was 4:45 pm, so I had to leave the car with them overnight. Fingers crossed it’s a simple fix and I’ll have my vehicle back tomorrow. Even with all of this, everyone involved has done everything to make the process as smooth as possible.Update: My vehicle was finished and ready for pickup by 11:00 the next morning. Again, a shuttle was provided to the dealership for me. I absolutely recommend Ross Downing and Tim Germany for anyone looking to purchase.
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July 2023 by Josh McCurry
I had a very pleasant experience purchasing a truck through Ross Downing. Jasmine Stark’s in the Hammond location was extremely helpful in helping me find exactly what I was looking for and her communication with me through the whole process was amazing. I ended up purchasing a truck from their Gonzales store that she found for me. Jasmine told them I was coming there to take a look at the truck and Tommie met me at the door. He was very nice and showed me the vehicle. This was my first experience buying anything from a lot and didn’t really know what I was doing but he was very patient with me, and I appreciated that. Everyone I dealt with was extremely friendly and professional.
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July 2023 by SYNACK21
Subpar to say the least. I recently purchased a 2016 Corvette Z06 as an out of state buyer. I worked with a sales guy named Hunter. Hunter was great and always responded in a timely manner to any questions I had so I do appreciate that. Where the things took a turn was after the sale was closed. I was promised a full tank of gas and washed/cleaned car. This was not the case upon delivery. Car came with 3/4 tank and the car was not cleaned whatsoever granted the car was shipped via an enclosed trailer so if it was cleaned like mentioned it should have still been clean upon delivery. Second short coming was that I wanted to go over 30+ pages of documents I needed to sign with finance manager named Adam Pasqua. I finally get a call back from Adam and he was very short, rushed and just overall was not very helpful or friendly. Lastly, the car was not shipped with temporary registration tags so I was not able to drive the car all weekend. I got the car on Thursday (6/29) and didn't receive the temp tags until Monday(7/3). I mentioned the temp tag issue to Hunter and he apologized for all the shortcomings and said the temp tags would be overnighted on Friday so would be to me by Saturday, which was not the case. This was not a pleasant car purchase experience. I hope the dealership reads these reviews and reaches back out.
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June 2023 by Dewayne Ray
Ross Downing Chevrolet in addition to Jasmine my sales person was a wonderful experience. From the moment I arrived at the dealership and the time thereafter gave me an opportunity to browse the lot. Coincidentally, you don’t find that too often at dealerships, but I was very appreciative of that. Would highly recommend you go see Jasmin for any sale needs! Knowledgeable, informative and helpful throughout the whole process. Thanks Jasmine and the Ross Downing Team!!
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June 2023 by Derrick
Ke’von at Ross Downing Chevrolet went above and beyond to make the deal on my dream truck a reality. Helpful and friendly staff. Highly recommended if you’re in the market for a vehicle.
