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July 2023 by hopOutgng
horrible & disgusting customer service & also left racist remarks
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July 2023 by Albration C.
The furniture was delivered damaged and they would not replace it, terrible customer service would not go here
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May 2023 by Chad Basso
After beginning my living room furniture shopping 3 weeks ago at a National Chain Store no names but begins with A and ends in Y, I was given the worst experience, credit ran through 6 lenders, best offer was 12mos no interest, a store credit card I did not ask for or apply for was issue as active line of credit for $5000, was lied to repeatedly then my scheduled delivery was bumped 9 days without notice after only one failed attempt to confirm shipping. Finally, I decided I should go shop at Rossie just to see if I would be making a wise decision with that A store. When I tell you I was greeted hospitably and welcoming, handed over to Tyler who is knowledgeable and pace matching, helped me pick out my furniture and got me applied for financing and out in 25 mins and called me 20 mins later to say i was set up with 18mos no interest, went back and signed and setup delivery next day and the delivery guys were so timely, respectful and pleasant I was more than happy to give them each a decent cash appreciation and before they were out my driveway I called Rossie to tell them how much I appreciated the customer focused experience. It could not have been any better. Thank you Rossie Family and Team! Seriously, thank you very much! Chad Basso
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April 2023 by warren willoz
Purchased an entertainment center back in January. When I got it home, the furniture was damaged and the varnish was wet and sticky still. I called and I was told to wait a while because it needs to dry. Fast forward to waiting months for a change. Everything I put on/in my entertainment center is sticky and has varnish all over it. Every time I clean it, the varnish either comes in off or it creates a giant mess. At this point it’s really just unusable. The only option I really have is to strip the entire thing inside and out and revarnish it myself. It was not worth the money I paid for it. Don’t recommend purchasing anything varnished from here. It’s a shame too because I prefer to pay more to support a local business.
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June 2022 by Kevin Z
We went to them after we lost everything during hurricane Ida. The sales person was very nice and helped us the whole way. Prices were decent and we were able to put everything we purchased on hold until our house was ready for them to deliver. Our delivery arrived when scheduled with no problems at all.
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June 2022 by Kevin Z
We went to them after we lost everything during hurricane Ida. The sales person was very nice and helped us the whole way. Prices were decent and we were able to put everything we purchased on hold until our house was ready for them to deliver. Our delivery arrived when scheduled with no problems at all.
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March 2022 by mariah burrell
Horrible service! No one spoke, they just look at you!!!
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January 2022 by Robert Vasquez
The girl Carol was rude and hung up on me. This is the most unprofessional place that I have ever seen. Stay far from them, because they don’t stick to the prices they tell you. RUNNN
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October 2021 by VIncent Marsiglia
Is absolutely horrible customer service. Office manager was absolutely no help. Be been dealing with crappy quality furniture that broke before it was even set up.
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December 2020 by Eddie Cooksey
Bought a recliner yesterday after being told nothing was wrong with it. Get it home s discover one side is bowed out on the bottom causing the rocking action not to work. Very disappointed after spending $250 cash on itThat woman is a con
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November 2020 by Sonny Long
An absolutely amazing experience with the folks from the store. Friendly and helpful. Thank you Sanders!!!
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October 2020 by Susan G.
Was welcomed by several employees throughout the store. No pressure but were willing to answer questions. Helped me find the style in the color I wanted and was able to order it for me with a small deposit. Sanders is super helpful and super friendly!
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September 2020 by Princess Layla Layla
I purchased $6000 worth of furniture from Rossie’s wanted a refund for items taking so long to come in. They wanted to give me a Damn store credit Hell No I want my money back Do not do not do business with this company period they don’t refund money back what business you heard of can’t refund money back I don’t think so
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August 2020 by Zoriyah &nd Zoe
1st time ii when there it was ok very helpfu . ii saw what ii wanted and ii purchase it. ii ask to purchase a non sell item but had no space at the time in the car so ii tell the guy ii will come pick it up at a later date. fast forward today August 3 2020 . ii was Approach by the so call owner. long story short he was very rude and disrespectful towards me as if ii was begging for the item. ii was willing to purchase the item . but that it for me they can't get my money again .
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July 2020 by David
Truck Deliveries: Actual drop location is old warehouse building on N. Carter St., which is across the road from Rossie's. There's only one way onto Carter St if you're in front of Rossie's. Go up it and behind the first building on the left is a gravel lot. Just pull in and back straight up to the door. When you leave, there is a large church parking lot on N. Carter St., just one or two houses past the drop location on your left. Pull in quick, turn wide to u-turn and you're good to go.