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December 2023 by Randall W.
this SureStay is a 5 star caliber motel in the cut-rate rehab category that i always look for to save money. it is very clean (including the grounds, parking lot & pool); the furniture, appliances, floor & plumbing fixtures are new; the a/c unit is quiet; the bed is very comfortable; the blackout curtains work okay; i can't hear any road noise with the door shut. the water pressure works fine like my home shower. the little refrigerator is quiet too. i can't find anything to complain about. i could spend $50 more on a newer building but why would i? this is my 2nd stay here and i'll be back again. this place gets 5 stars and it's cheaper than the big name chain hotels. (the entrance road is a sharp right after you turn into the taco bell entrance - look for their tall sign beyond the taco bell)
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November 2023 by Amber Rakestraw
Breakfast served from 7 till 9. At 7:30 there were no eggs, no fruit, only 3 yogurts and no teabags for hot tea. I usually love the waffles but they just didn't taste right. ? Definitely disappointed this time around and we start at Best Western a lot.
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November 2023 by KjLana Karaoke Channel
We stayed in room 109 last night and what a pleasant surprise this place was! Room large and spacious, clean, quiet and the bed was pretty comfy as well. I recommend!
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August 2023 by Gigil ako KayZhao LUSI
The entrance as written in the review is the Taco Bell's entrance so it is really easy to miss it but thanks to this review written, I got to the entrance with ease. Truly, this is the only gem I found after reading reviews of all the available accommodations here in Hammond. This place will not fail in anyway. Though it never bothered us, the interstate noise is present but what are ear plugs for? I would take this at any given time compared to living a nightmare due to failed booking in the wrong place. Either the owner themselves clean it or the cleaning crew are very responsible citizens. The pool is up to 5 feet deep. Breakfast is more than sufficient. Love everything and this place makes our stay so worth it. It's a plus to have blessed a friend with her family with a good night sleep as they are tourists from Asia. Without this place, I would have to face the guilt of gifting them unpleasant beds.
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August 2023 by Luis Fernando Sosa Franco
I am traveling from Virginia and was looking for a place to sleep. It's 6 am, I've been driving all night and this is the only place where I'm sure I'm not being ripped off. The customer service staff was very friendly and helped me to where I could park a truck with a trailer. The room is very clean.. I really recommend
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August 2023 by MIKE GUIDO
Tight truck parking but worth the little extra effort to get in and parked. Always excellent service from front desktop no matter which shift, excellent breakfast, clean comfortable rooms, and very well kept
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August 2023 by Hunni H.
If I could give this hotel a zero I would. Reserved three rooms for my daughter three friends and myself for her 16th birthday. Thought we would chill by the pool, swim and eat appetizers and cake back at the room. The moment we arrived and checked in the front desk lady came up to our rooms and told us we was not allowed to have a party per the property manager. I have never felt so discriminated and stereotyped in my life. I simply explained to her our agenda and plans for the evening. Honestly, I see now why the parking lot was empty when we first arrived. After noticing that we be of the air conditioners wasn't working in one of the rooms I went to notify management. While hanging out at the pool the owner comes out with an extremely nasty, rude and unprofessional attitude stating there's nothing wrong with the air and that my daughter and her friends had their music too loud in the room. I begged the differ because the mini speaker that I bought for the room isn't one that plays very loud. When I asked him if he could hear the music outside the door he said no and then changed his lie to say they didn't have music on. Long story short this guy refuse to give me my money back for the kids sleeping in a very HOT room all night. Instead he put a fan in the room. He threatened me several times that he would kick us out without a refund if there was any complaints(even though we all left at 7pm for my daughters bday dinner and didn't return until after midnight) so if there were any complaints during that time we wasn't even at the hotel. TERRIBLE, TERRIBLE,RACIST place. It reeked of marijuana and when I complained about the smell to the owner he did absolutely NOTHING! Do NOT stay here!
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June 2023 by Sponge Bob
We spent an overnight at SureStay Plus by Best Western Hammond. Wow that's a mouth full. Anyway, we spent an overnight in June, 2023. Our room has been renovated to decent standards. It looks like it was probably an older motel that has been nicely refurbished. Honestly, it doesn't even look that old. The entrance road (Duo Rd) looks like the entrance to TacoBell. But it is really a road that Taco Bell is located on. So it’s really easy to miss.The flooring looks like hard wood, but is a type of laminate or such. The furniture and other furnishings look up to date. The Bathroom looks very nice. The sink is outside the bathroom in it's own area. This is a normal design of the older style motels. They have their good and bad. The bathroom has modern fixtures. The shower/tub doesn't have shelves. But it does have space on the tub itself for shampoos and such. That would also be where the ladies could shave their legs and such. There was anti slip and a mat to keep folks from slipping in the shower. The shower had good water pressure with nice soft water. Just a nice shower.The room has a good amount of 110volt outlets for your plug in needs. The desk has two 110 outlets and two USB in the lamp. The bed lamps were the same. There are multiple outlets on the wall as well. There is the refrigerator, micro wave, iron and ironing board, and of course the hair dryer. The TV was smaller, but did the job. Lighting was pretty good because there was a lot of lights.The bed felt fairly firm. Which is the way we prefer. So we got a decent nights sleep. The heat/AC unit was fairly quiet. And we didn't really hear much else during the night. The highway is close by, but I didn't really hear it.There is an included breakfast in the lobby. It wasn't a huge breakfast by any means. But it did have a second small room that I didn't see when I took a picture. The breakfast had the usual. Waffle, toast or bagel, cereal, yogurt, eggs and sausage. They did have bananas which I like. So it wasn't great, but it could be a lot worse. It fills your belly before you hit the road.There is a nice pool, but we didn't have time to use it. So I won't comment other than saying it looks nice. And of course it had a vending area with ice machine, soft drinks and snack machines.All in all, Sure stay Plus was a fairly quiet and secluded little place, that was actually near the highway and the strip with stores and restaurants. There is even a large mall across the street. So it's amazing how quiet it seemed there. We found it a very decent place for our overnight stay.Rooms: The room we had was large and well renovated. Everything was a nice standard. The bathroom fixtures were modern.Walkability: Yes, you could walk to things, depending. on you. There would be some danger if you tried to cross the main road though. It is multilane. I'm sure that it could be done. But it didn't look to be the safest place to cross. And I didn't see cross walks. There may be some, but I didn't see them.
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May 2023 by Angie A
Clean rooms, could use one more full size towel. Four pillows with a king bed. Shampoo, soap, tissues and hairdryer supplied. Nice breakfast and the pool looked very nice and not on the side of a highway. We was recommended after different hotel in the area canceled.
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March 2023 by Sharane Higgs
Friendly staff and clean rooms. Reasonably priced. I highly recommend and plan on returning. They are also pet friendly (with small fee) which is a huge plus.
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March 2023 by Dennis Tinney
No breakfast until 7am No coffee until 7am I will not ever stay here again not to mention the train it wakes you up cars up on the interstate wake you
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January 2023 by Troy (Troy70)
Its a nice hotel with a nice location off the freeway and near some restaurants.
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January 2023 by Melissa A.
Sketchy and disgusting! We left within half an hr of our arrival. The room was cleaned but you could still smell smoke and mildew/mold. There were suspicious characters around, one in particular was pacing the parking lot talking to himself and smoking and watching us. We did Not feel safe. The girl at the desk acted like she couldn't do anything about it since they were guests there. Not a place for family!
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November 2022 by Minnie P.
This was the worst experience I have ever had at a hotel. Late staff were great. The place itself was a disaster. At arrival they couldn't find reservation; had to physically check to see if room was clean (cleaning lady was a no show); room was extremely hot; A/C would come on for 5 minutes and cut off for at least half an hour; I've machine was broke; breakfast was to be served at 7 am; breakfast was not ready, asked for orange juice and were given juice with expiration date of 12/2021
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October 2022 by Candace Rivero
Just OK. Decor is mis.matched, buffet was scattered around and minimal. Is a Best Western brand, but just barely.
