-
October 2023 by Moniet Ursin
The service was amazing. The manager Michael was very knowledgeable and helped me to activate an account although I did not have the best credit. He worked with me to find a device that fits my needs and also my budget! The environment was very nice and the representatives and manager took the opportunity to get to know more about me as a customer. I will definitely recommend this store to others.
-
October 2023 by Tarris Tyler
I went into the store to get a iPhone 13. The assistant manager, Michael, met us at the door and introduced himself. The representative Mary made the transaction smooth. The employees were very professional and we able to answer questions that I had about the phones on display as well as my account.
-
October 2023 by Sarah Edwards
Southwest Railroad Ave. ROCKS!!! The Salespersons Crystal, Raven, and the manager Michael are OUTSTANDING, PATIENT, & EXEMPLARY! I will always return to the Southwest Location.
-
September 2023 by Jacqueline Villalta
I got 3 A14 that constantly shut off when Hotspot is on. They are not defective. They are garbage. I have spent weeks with no coverage in Gulfport, MS technical support only offered to turn on wifi calling on my phone and use another person's Hotspot when they knew LTE towers were the problem. This could've been fixed by T-Mobile and I have yet to have a solution. I am disgusted over a month of this problem and Noone cares.
-
September 2023 by Michelle Jarreau
Went to get help with a payment arrangement and everyone was on their phones and sitting down. One person was picking at their scabs. Very terrible service.
-
September 2023 by Richard Costanza
Service was very terrible both times i came in. Looking for help. No one wanted to help me and they were all on thier phones. I am a fire fighter and help the community couldnt even get help back.
-
September 2023 by Karen Cain
Can in for a screen protector and to purchase a new phone. TWYLAH seemed to be bothered helping me. Had an attitude asking me what I wanted….asked me to unlock my phone so she could see what king of phone I had. Never in my life has anyone ever asked me to unlock my phone because the reps preference is to go to settings. She never asked to see my account, never asked for my phone number to acces my account she would have known. Instead she ASSUMED it was a pro max “because it had two cameras” Honey if u work with phones every day you know an iPhone vs a max is way smaller. Definitely not an employee I would promote, nor keep on my payroll as a business owner. Terrible attitude. Terrible customer service.Had she asked for my phone number and identification as EVERY OTHER MANAGER THERE HAS BEFORE, she would have known what kind of phone I had.She promptly followed me out of the store needing to know what I was talking about to my significant other. Aggressive much!???? Never EVER will go back to this T-Mobile. NEVER !!!!
-
August 2023 by Andrea Chapman
Absolutely hate giving a run around and being lied to, will take my business elsewhere! Don’t go here
-
July 2023 by Samuel Adams
I usually dread going into cell phone stores in ATL. Was in Hammond LA visiting relatives and stopped by the Hammond location. The store was clean and the staff were friendly and knowledgeable. Christian figured out what was wrong with my phone quickly and fixed it.I might drive the 7 hours down here to get service next time....really. Great experience.
-
July 2023 by Matthew Lee Vaughn
They took the time to explain the plans and options. Courteous an competent staff.
-
June 2023 by Caleb Edwards
The team is great. Keyarah was patient and super helpful.
-
June 2023 by Leonard Burton
My new phone did not come with a wall charger or a car charger the lady at the store was very knowledgeable on what I needed and we had great conversation
-
March 2023 by Naomi Johnson
Great customer service with the mobile expert Crystal ❤️
-
February 2023 by LeeLee Liquor
Impressive staff. Quick to assist and most kind.
-
January 2023 by CryptoA2theJyo (AJ)
Store was beautiful! Smelled fresh and clean, plus reps were all super friendly. They even had a food truck out there giving away free food and drinks for their sales event today. Amazing environment and experience, highly rated!
