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March 2024 by Caroline Scheuermann
Had a wonderful experience at this Zales! Sasha and her team were so welcoming and helpful with any questions I had. Will definitely be recommending them in the future.
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March 2024 by Jacqueline Wheeler
The ladies were extremely kind and helpful. It was a great experience.
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March 2024 by B. Addison
I absolutely do not like Zales Hammond location solely because of their manager, who I believe her name is Sasha. She’s rude and a flat out liar. I’ve had a few issues with her but this will be the last. She told my husband that he needed to purchase a gift card in order to make a “custom order” purchase in store. Mind you he has a Zales card. So he purchased a gift card with his Zales card to make the purchase. I did not like the ring and I decided to return it. Here comes Sasha with the lies! First it was my husband wanted to pay cash, therefore a gift card had to be purchased. I knew that was a lie because he would not have that amount of money on him. So since it was purchased with a gift card she tried to tell me that only a gift card could be refunded. Which makes sense but if the original payment wasn’t cash and she knew that because she helped him! She even lied to customer service and told them that my husband told her that he was trying to surprise me, that’s why he didn’t want to use his Zales card and used cash instead. A Zales credit card that I don’t have access to. She was just trying to secure the sale by using a gift card. That’s totally dishonest. Customer service was of no help or even concerned. The rep asked me to provide her with the store number, so she can call the store and once they spoke her tone changed to nonchalant and blew me off completely. Beware of this location.
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March 2024 by T Will
I visit Zales today and my cell woman Miss Lisa and Hammond Louisiana was so awesome very nice and gave me a lot of tips that I needed for my wife wedding ring band upgrade
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December 2023 by Kevin Anderson
Found exactly what I was looking for & was out the door in about 20 minutes.
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October 2023 by johnny leblanc
Lisa at Zales helped me with my watch purchase. She was super helpful and made my purchase a great experience
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October 2023 by Tommy
Metairie & Hammond locations are absolutely wonderful, however,I will not return, ever, to Slidell or Gulfport, very incompetent.
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September 2023 by Angel Turner
Ms.Lisa helped me from start to finish. She was kind & patient through the whole purchase. She didn't make me feel rushed or anything. She even opened me up to other designs that i loved! I use to be a huge Kay's client but I'm glad I stopped in!! I'm never going back!
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August 2023 by Shelia
They did not have what I wanted . They did not offer me to order what I wanted or check at another store. The representative was nice.
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July 2023 by Lisa Dunnington
She showed me a pair of earrings that were 2 carats. They were beautiful
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April 2023 by Homgrwn
Ms Charlene was a big help she went beyond and above for my husbands ring. The store manager is a joke lied straight to my face. You need to reconsider managers Ms Charlene would be perfect. If it would be for her I would shop elsewhere
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April 2023 by Shenitha Green
I Loveeeee my Hammond location!!!!Everyone that’s work at this Zales is all online with the customers. I mean customer service at its best. Thanks y’all for all you guys do.
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March 2023 by Feli Nelson
The team at Zales is top notch. I would recommend the Hammond LA for all your jewelry needs!
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January 2023 by Caroline Lee
Grace was extremely kind and helpful in assisting me pick out a pair of earrings.
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January 2023 by Matthew Brady
Bought a necklace when my girlfriend went to try it on the diamond, fell out(lucky enough fell into her hand) brought it back and was told without warrant i would have to pay for repair. Zales diffently does not stand behind the quality of there jewelry. Will not waste anymore money there
