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March 2024 by Natalie Beraud
The female BANKER MYA at the drive thru to deposit your money has a NASTY ATTITUDE. JUST NASTY.... If Mya doesn't want to work then do not go because she just ruined about 5 mins of my day. It is not what Mya said, but how she said it. Just NASTY with it. Just absolutely NASTY....NO wonder why this location has less then 2.5 stars. Clearly management isn't doing anything.
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February 2024 by rachel
The self atm was beeping at me when there was no visible signs of the money being let out. The atm ate my money without depositing it.
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February 2024 by Kasey Smith
I had some issues come up when opening my checking accounts & am in the process of trying to resolve it. Regardless of how that ends, Zachary the branch manager has been so kind & patient with me, so I had to write a review. I had contacted customer service & was told they couldn’t help me, but Zach made my concerns feel heard & is working to resolve the issue. I truly feel valued as a customer & hope the issue works in our favor so we can continue banking with this team. I’ve never had such a positive experience with banking personnel. Thank you Zach! Our family highly recommends that if you bank with Capital One to use this branch. ??
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February 2024 by Anthony Buras
How do you not let me deposit money into my own account using the LA Wallet app for identification?
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February 2024 by yanley salazar
Amanda was very unprofessional. Not kind or courteous. Not helpful at all. Horrible customer service. And very condescending. Worst banking experience ever.
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September 2023 by Hector El Paseador
ATMs do not work, they take your money and do not read it and it is not deposited in your account and then they give an error
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August 2023 by Bryan S.
This is my favorite Capital One Bank in the area, there is always parking and minimal wait time to see a teller. Also I like the fact that I can sit at one of the tables and review or sort any paperwork on my visit.
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August 2023 by Tommy B.
Capital One without cause and negligently froze my and my wife's multiple accounts without any notice to either of us...no email, no text, no phone calls. I've been a customer of Capital One for decades. We currently and have maintained balances in six figures. Their lack of communication in this matter is appalling and totally unacceptable.Capital one was GROSSLY NEGLEGENT in the design and use of their algorithm, their failure to communicate to us that they froze our multiple accounts and in their devising a standard operating procedure that walls off customers from dispute resolution, determining who caused the situation, damage to me and my wife and preventing the customer from speaking with bank employees with authority to correct situations. The matter remains unresolved.The result was they returned one of my checks and did not honor my autopayment for my utility bill (the utility charged me a $20.00 insufficient funds charge). I strongly suspect there will be more autopayments and checks not honoredThe returned/not honored check was for the purchase of a new sport utility van...tens of thousands dollars. The dealership called me up and effectively said I bounced a check. I'm 73 years old and never bounced a check in my life...and this was no little check.Sufficient funds were in my account. Capital one's erroneous freeze of my funds caused both returned/not honored payments.My reputation is damaged. My credit rating will be affected. My wife discovered there was a problem when she attempted to make a transfer between two of our joint accounts. She saw a message that said, "funds were not available for withdrawal." I called customer service and learned the bank had put a freeze on approximately 6 joint accounts (without notice to us!). Of note, I did receive an email about the check to the automobile dealer saying it looked suspicious but it specifically said "you do not have to call if the transaction is valid." I didn't call. They still decided not to honor that substantial check.Bank customer service said the freeze was the result of bank transfers we had made (which we have done for years) without issue. A bank algorithm froze my account! A machine with faulty programing! No bank individual was involved in the decision to freeze our account. After speaking to 3 different representatives the freeze was lifted (the freeze was automatically generated by a bank algorithm. The algorithm could erroneously freeze my account but not see to it that we were contacted and advised of the situation. Of note, had not my wife tried to make the transfer and our subsequent call to customer service who knows how many denied withdrawals would have occurred. In fact, I suspect there are more than the two I'm currently aware of.It gets worse. I asked (demanded) customer service write a letter to the dealership stating the bank erred in freezing the funds and that funds were in fact available to cover the substantial check in an effort to repair my damaged reputation (writing bad checks). Customer service couldn't do it. A manager told me they would refer the situation to another department. The manager said she could not tell me the name of the department, she could not give me a name of a person it was going to, and she could not give me a phone number to call that department. She said "the bank will get back to me." I have no confidence that the bank will get back to me.This bank has been entrusted with billions of dollars of depositor monies. Scary.Customers cannot talk to anyone in the bank other than customer service. Customer service cannot resolve the problem. I'm truly shocked with the way Capital One has denied the customer the ability to speak to anyone other than customer service! Customers are walled off, responsible bank employees hide behind the banks created firewalls. What we have is a real world Catch 22.I'll be filing a civil action against the bank for damages to my credit rating, for actual monetary damages and for damages to my reputatio
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August 2023 by Tony Heffner
We just had an amazing experience getting our accounts consolidated. We walked into the branch and were promptly waited on . There was a bit if a snag dealing with corporate but Alaina the capital One assistant was super helpful, a easy accommodating way about her. If it was not for her we would have walked out and probably pulled our business accounts out of there. Corporate should stand up take notice of employees such as her, a business us just an empty building filled with stuff, it us the people and the relationships fostered that are the real assets, thank you Alaina for instilling my confidence back in capital one!!!
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August 2023 by Peter LaRose
Just took a ride with my sister to go thru the ATM drive thru to deposit some money
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June 2023 by Barbara Winslow
Elmwood does not have Notary services in the branch.
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April 2023 by wazee Mojo
Awful customer service with some of the most smug employees you'll meet in your life. The plus-size,white man, teller is very sarcastic and condescending. Will not be a customer for much longer guaranteed.
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December 2022 by Mark L.
The most unwelcoming bank I've ever visited. Not a friendly face around. I'm glad this is not my bank and I'd never recommend it to anyone else either
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April 2022 by Janice Z
Horrible experiment!!!! This bank is taking my deposit and NOT letting me to use MY OWN MONEY. This is the worst banking experience!!! I can't cash checks and the online banking system keeps saying my phone number is at high risk and REFUSE TO LET ME USE ONLINE BANKING TO TRANSFER FUNDS. I changed my number for this reason and still, they are saying my Louisiana phone number is at high risk and refuse to let me use my money. Most absurd thing I've heard.
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November 2021 by Ronald Diaz
Really rude employees a this branch
