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March 2024 by Catherine Brunner
I saw both Reggie for a massage and Adrionne for a facial. Both were SPECTACULAR. I have chronic tension in my cervical and thoracic spine and and am experiencing improvements in tension and range of motion since my massage with Reggie. After my facial with Adrionne, my skin is hydrated and smooth. She was so helpful in answering my questions and the facial was incredibly relaxing. I would recommend both of them highly!
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September 2023 by Tisha Davis
My therapist was thorough and adept in deep tissue massage. Ms. Brandy is the manager of this location and she was very sweet. I'm planning to sign up for the monthly massage program on my next visit!
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September 2023 by Melissa H.
Such a nice relaxing massage. Really helped with my back pain.
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July 2023 by Liliana CR
Today was the third time our couples massage was cancelled, Mr. Zach is the only one nice there the lady at the front desk right now 06/17/23 @1pm she is very unpleasant she makes you feel is your fault your services are cancelled. When 2 days ago I was contact because their computer was not working and was supposed to all been taking care off well was not the true not to mention my husband and I have memberships and go 2 or 3 times extra a month. I am cancelling this today and make sure all people I know not to take services here with the rude front desk who feels entitle to blame clients for her bad customer service attitude. Go somewhere else where your Patronage and money is value
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July 2023 by Jessica Njoku
I wish I could give them a zero. So disappointed because this is not the message envy I used to know. I was a member for a long time. Now all they want to do is steal. Their store manager is horrible. But even bigger is that they are trying to swindle me almost over $700 worth of credit that they charged to me during Covid. I froze my account but they are saying now that I forfeited my credit. I have my signed form and email to back it. Their store manager said he will call me back but haven’t heard from him. He is avoiding me and I have reported this to ME corporate. Shady business. Don’t go to ME especially this location. Horrible service and staff.
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May 2023 by Joseph Coco
Service is great here. Prices for members are reasonable. Alicia here is the best masseuse I've had anywhere.
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March 2023 by Nishma Maskey
Pressure was good.Service and time was good.Ice cold hands till the end of the massage.
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August 2022 by J W.
This was absolutely the WORST massage I have ever received! This isn't where I usually get massages and went here only because it was near where I lived at the time. The therapist didn't even try to make conversation and rarely smiled. When I asked her to apply more pressure, she informed me she no longer performed deep tissue massages because it hurt her hands. OK. MAYBE FIND ANOTHER PROFESSION??! I left a minimal tip that she didn't earn only because I don't like not leaving a tip, but I later called and tried speaking with the manager. She returned my call, BUT SHE BARELY APOLOGIZED AND THEN ASKED IF I WANTED TO MAKE ANOTHER APPOINTMENT. UM...NO. I will never return.
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May 2022 by Kesha Carter
After being a FAITHFUL Massage Envy customer (withdrew money out my account every month) for OVER three years, I MUST say I canceled my contract and would never return back to Elmwood’s office. I must say this, “My therapist is awesome!” Her name is Shelita! She’s awesome because her love, mannerisms, smiles, concern about my health, and work ethics are second to none! This is why I followed her to Harahan! When they closed the Kenner location (without notifying me in advance) on West Esplande, I said I would follow her to Harahan! I’m so sorry I did! Not because of her! It was the darn management named Sarah! Her spirit comes straight from the pits of Hell! She’s very arrogant, rude, unapologetic, and unapproachable! It appears like she hates African Americans! Due to her ongoing nasty ways, I declare to leave! I wish the company well but MY MONEY can spend anywhere! Please know this….That’s NOT the place to go! I went to become relaxed! However, I received misery from management! Therefore I will say what I should have received and that’s “PEACE!”
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March 2022 by Lisa Sanchez LaFrance
Just had the best spa day with Maggie for my massage and Ani for my facial. Lanette helped me select wonderful products. The massage was amazing. The facial was the most unique and fabulous. Ani is so aggressive!!! She didn’t stop massaging and energizing my face for a second!! Can’t believe how great I feel. Thank you!!!!
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January 2022 by Debra Thiac
Scheduled appointment 3 weeks ago for me and a friend. Received confirmation yesterday. Received a text this morning that the appointment is cancelled. Called, no apology, notta. Very unprofessional. Do not recommend.
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December 2021 by Eva V
The front desk lady name Sarah is so rude. Please find new staff. Sarah is dragging your business down.
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November 2021 by Jamie Nowell
My mom and I recently had an awful experience at a different location. The district manager called to apologize and while in the phone I booked us both facials at the elmwood location to give massage envy another chance! Right away our experience was different from the time we walked in the door to the time we walked out! Needless to say this is now my go to location ! I am happy we gave them a 2nd try! I have already booked my next facial and massage appointments
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September 2021 by Maria T.
I had a wonderful experience today! The front desk folks were very friendly and personable. My massage was fantastic. Quiet and soothing with just enough pressure on my knotted spots. Massages have never been a priority for me, because I often feel uncomfortable, but today's experience changed my mind. I'll be back next month!
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September 2021 by Cierra Erwin
I do not recommend this location, Metairie, or New Orleans. Highly under staffed, never have appointments available, and if you schedule appointments 2-6 months in advance they will call and cancel on you. This happened on atleast 4 different occasions; below is not the only time this has happened. It’s always an excuse with them and no other location will accommodate. They take your money and never provide a service so it’s a scam.UPDATE 22 Sep 2021: So as you can see in response to my original review, I’m not receiving a service I paid for and there’s no attempt to rectify the situation. Excuses as mentioned in the original review.UPDATE 27 Sep 2021: They called today to cancel my appt for 3 Oct 2021 that I schedule before July 2021 because no one is available to provide a service. Awfully convenient.
