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January 2024 by Enjoy Life
I was just here 1/23/2024. While here the fire department closed the store because of a smoke event/ fire. I returned after the fire department left to find the smoke smell was permeating the entire store. The smell of the burning products gave me such a headache I had to leave. The workers, who were all wonderful I feel sorry for because I know they will be in that store all day subjected to the horrible pyrolysis products from the fire event. This store should be closed for the day and air cleaners installed to reduce their exposure. If I had a headache from being in there for 10 min I know these folks are suffering. Management/ corporate should protect their employees from this hazardous work environment. Brandon W. Was absolutely wonderful helping us. The manager was also responsive to my concerns about the smoke. The other employee was also suffering from a headache from breathing the fumes. Just not a good place to be today at all.
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January 2024 by JAMES Pulley
Great service
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December 2023 by Mary Green
Brittany was awesome & Jonathan is ALWAYS Phenomenal! The most professional & efficient TMobile in the Greater New Orleans area!!
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September 2023 by Desiree De Priest
I was here to get new internet service. Latosha greeted me with a big smile. She set up my account and explained everything to me, writing down my pins & passwords for me. She was very patient and even registered me for the new customer gift cards, which saved me a lot of time.Other employees asked her numerous questions about what they were doing and she'd answer them all without missing a beat with me. She was extremely knowledgeable and friendly. I was grateful to have Latosha set me up.
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September 2023 by salvador junda
MY FAMILY HAS A FAMILY PLAN THRU TEEN MOBILE WHERE WE WERE CHARGED FOR 4 EXTRA LINES NEER USED OR ACTIVATED FOR SERVRAL MONTHS RESULTING IN APROX 300$ MORE THAN WE SHOULD HAVE PAID TEEN MOBILE REFUSES TO REEMBURSE!!! I HAVE BEEN WITH THEM FOR YEARS AND ITS VERY POOR BUSINESS. SALVADOR JUNDA
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August 2023 by C-Los fo Life17
Went in there for an upgrade and they lied to me that all iPhones were out. They only want to sell you a phone if you add a new line of service. This is a horrible place. Will never step foot in there. I rather order thru customer services
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August 2023 by I.M. Photography
I went in to purchase headphones. 1 person greeted me. I looked at the merch. One person on the sofa made eye contact but did not get up. I waited to see if anyone would look up from their phones to assist me in a purchase and no one did.I said would like to make a purchase out load and no one looked up or moved.So I went across the street to BEST BUY.THANK BEST BUY
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August 2023 by joseph hookfin
I purchased a new Android Phone and the Staff were very courteous and professional
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May 2023 by Stacy Bartholomew
My Daughter & I Went To The T-Mobile Store Tonight To Upgrade My I-Phone , We We’re Greeted By Brittany & Latosha, They Remembered My Daughter From The Day Before, They Explained Everything About The Phone & Services, We Also Purchased A Charger And The Internet Service,I Just Wanted To Let Your Company Know That These 2 Employees Are Super Sweet & And Great Sales Representatives And I Appreciate The Wonderful Customer Service We Received, Thank You So Much, Im Extremely Happy With My Purchase iPhone 14 Plus in My Favorite Color Lavender
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May 2023 by Karrione Diggs
After leavening the horrible T-mobile on causeway, this location was soooo helpful. Britney here was so amazing with helping me and my mom. Even if she wasn’t sure about something she went above and behind to find out. All in all an amazing job Thank you guys so much.
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April 2023 by Lauren S
The easiest experience I’ve ever had purchasing a smart phone! Brandon greeted me as soon as I walked in and has fantastic customer service. He brought my options to the table so that I could easily choose. The place is immaculate! The other staff members had great, positive attitudes as well. Brandon made sure the process went as seamless as possible, even though my card declined as they thought the purchase was fraud. Thank you T-Mobile for having Brandon as part of your staff! Thank you, Brandon!
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March 2023 by Seth H
This place is nothing short of GOD SENT!!!! I have been to several T-Mobile stores, but none gave me the experience like I had today! Upon arrival, I was greeted with the friendliest faces and felt welcome immediately. Dealing with a stressful situation with my phone, Mia was able to ease my elevated stress and give me not only a great phone, but gave me extra deals I didn’t ask for! Above and beyond service is a sure-fire way for me to return and send others! Nathalya was also a friendly face who assisted in answering any questions I had, and must I add, a great conversationalist. Mia & Nathalya = Starsky & Hutch!Once everything was taken care of, the store manager, Brittany, came to ask how my experience was and if I had everything I needed. I was floored at how amazing this service was. Chick Fil-A and Trader Joe’s hold a special place in my heart because of their service, but today, I am adding this particular T-Mobile store to that special place. All these employees deserve raises and recognition for their impressive customer service skills. Thank you all again for the wonderful experience!
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October 2022 by Jeffery Edward
Ok so my mom got an new iPad Pro. Went to T Mobile, the woman said it’s $40 unlimited data, and a $35 activation fee now. No problem. My 1st bill came in yesterday @$65.50. WTF?! They said oh we need a actual phone line with data for that, which is $75+ ! Well, T Mobile Elmwood, I’m coming in, I want everything disconnected and my $35 back for the activation fee. Y’all are straight up lairs
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September 2022 by Jeff Walker
Brandon is the guy that you have to look for! He is a amazing person! Thank you bro
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September 2022 by Michael Mula
Latosha made my transition to T-Mobile seamless and easy. T-Mobile is thus far everything their ads say. They have a plan to fit everyone’s needs and make certain customers are satisfied and happy with your choice. I highly recommend T-Mobile for their customer service, friendly agents and coverage.
