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May 2023 by Herman A.
Ordered a utility trailer kit from Lowe's on line. $950+. 4 boxes. 3 eventually arrived badly beaten and missing pets with steel frame work bent and torn bolt holes. 1 box still a mystery. Called customer service. My options are to pay to have them pick it up or I car it to a store and put the 250 lbs of steel in a cart and push it in for a refund. I have pictures that they weren't interested in. Not happy.
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February 2023 by juan carela
Poor management and horrible customer service. I try to return a item and the manager don’t remember his name was really rude with me.
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December 2022 by Andi F.
Large parking lot in front. I was not greeted by anyone, nor did any of the employees walking the floor speak to me. They did not have what I needed anyways, and I don't really like taking to anyone. It's a national chain. What can you really expect?
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September 2022 by Troy T.
Customer service is terrible. I have done two store pickups recently. I could have ran in, shopped around and got the items and been home with them before the time it took to pickup at the customer service counter. Each time they had multiple reps helping just one customer. One person interacting with the customer and computer while 2 to 4 others standing by them watching and pointing at things on the computer screen. SMH. Don't get me started on my recent canceled scheduled delivery from this store! They canceled a item on me last second so I called and cancelled the entire delivery order. They canceled the delivery but two days later I get a email saying "Your items were delivered" and I notice on my bank statement I even got charged for the items and delivery the day before the email. Nothing got delivered, it was canceled! It's now been 3 days of trying to get a refund and at the end of each call I make about it, I'm told to wait 24 to 48 hours for a response. Time to switch to Home Depot I guess.
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May 2022 by Amanda P.
Every single time I visit this store I am outraged. This has got to be the worst lowes in the country. There isn't one competent employee or any one even willing to work. Do not waste your time or money. Go to Home Depot.
