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April 2024 by Mae M.
Yesterday was my first time using PetSmart grooming for my almost 7 year old mutt. For the last 2 years I've been using Petco. Before that I was doing it all myself. I chose to leave Petco after trying 2 locations & not feeling like the customer service was there, the communication & life for my animal & others. Personally I don't think one is better than the other as far as the company goes. But the customer service will always leave an impact. & neither in the New Orleans Metro area is at satisfactory level.
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February 2024 by Jazmine M.
I will never bring my Golden Doodle back here again. He went from a fluffy looking teddy bear to a bald rat! He had some matted hair and expected his body and legs were going to need to be shaved. However, the groomer proceeded to cut off his fluffy tail, full face and ears. These areas didn't need to be completely shaved just trimmed down. I'm disgusted with how my baby looks it will take months to get his coat back to what it was before. I went from having a beautiful Golden Doodle to an unrecognizable pet. If I could give no stars I would rather that then the 1 star I'm forced to give.
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February 2024 by Laura Zimmerman
I took my pet to the salon, telling them he was newly adopted from the SPCA and needed patience because he was very anxious. I arrive to pick him up, they didn’t even know where he was, the woman who groomed him was gone so I don’t even know how long he was left in the kennel in the back before they called and they had zero feedback from me. He would not accept his treats (did great for his first vet visit and loved everyone and the treats offered) and then threw up twice on the way home from the anxiety they caused him. They also didn’t even complete the full service that they still charged me for. I will never be back there! What a joke!
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February 2024 by MariaEttenna Emrog nojteksif/nosreffe
Good price for my pets needed
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February 2024 by George Callhover
Lack of inventory when looking for aquariums
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December 2023 by Lorne Watts
Love going to this place they always have what I need and the coolest staff
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November 2023 by Christine “Chris” Pritchett
Always helpful
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November 2023 by Jason Rousse
Just a great place for animals
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November 2023 by Ronald Lott
Like shopping there. Good prices product merchandise sn people
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October 2023 by Kenya P.Marshall
Always find a great deal when I shop for my pet at PetSmart
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October 2023 by anthony nuccio
Pleasant and the people are helpful, sales were pretty good also.
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October 2023 by Earl
Plenty of stock, to choose from, staff is very helpful and friendly
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October 2023 by bonnie Adams
The young lady who was working in the fish department was very helpful.She explained what fish not to put with other fish . She also talked to me about the temperature of the water .As soon as she saw us , she greeted us and asked if “we need help?”She also explained the return policy just in case something happens to our fish .We had two large dogs with us also . The lady at the register was also very friendly and polite. She was out of treats . So maybe next time .
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September 2023 by Amichia Thomas
Your Salon sucks. I was never greeted someone finally checked me in after about 5 mins of just standing there looking at them ignore me. Angel doesn't know what she is doing. She asked for assistance from Savannah, without even coming over to look at my dog tells me to find veterinary groomer for my first-time puppy. Yes! he has some matting on his legs the website says you cover this service, I was willing to pay the fee. I understand if they couldn't fully cut him, however they didn't even assess the situation I wasn't offered a bath and nail trim instead of the full cut or anything I simply was not accommodated by your stylists, their customer service sucks.
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September 2023 by suelyn bowman
Great place to get your fish. Love you I got a 55 gallon tank. I love this place.
