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October 2023 by Maegan B.
I've been a Ramseys customer for a few years now, I had some beautiful pieces my mom passed down to me from Ramseys that my dad had bought. So when my husband and I started thinking about rings I knew where to go. Courtney was our sales associate and I couldn't imagine it being a better experience. From start to finish she had an optimistic answer for every question. She informed us of every single option, we had no doubts when we made our decisions. We have been back and bought probably 5 pieces from her and have never been disappointed. I've also had to get repairs and she always makes us feel valued. Thanks to Ramseys for the beautiful selection but thank you SO much to Courtney for being the best sales person we could ask for. We are definitely lifetime customers!
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October 2023 by Donna G.
Ramsey's is my favorite jewelry store after visiting a few times recently. First, I had my Mom's engagement ring turned into a beautiful pendant. Then, I had my deceased husband and my wedding rings made into a beautiful circle of bands and a heart with my heart diamond from my engagement ring in the center. It is breathtaking! David is a wonderful employee who gave me great advice and is very kind and patient. I will be back and certainly tell all of my friends to ask for David. My jewelry is so meaningful now. Thanks again, David and Ramsey's!
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April 2023 by Jennifer D.
Our first experience with Ramsey's was positively magical! From the moment we walked in the door, we were treated like VIPs. Bobby's focus was not to sell us on something, but to educate us on all of our options. What started out as a fact-finding mission for us, ended up being one of the most special moments my husband and I have shared in our 30 years together. Kudos to Bobby Ramsey, the Ramsey's staff and the entire Ramsey family on running a business for people, not money. Our first experience with Ramsey's will not be our last and we consider ourselves fortunate to be part of the Ramsey's family.
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December 2022 by Ashley C.
I love shopping at Ramsey's Diamond Jewelers for holiday gifts and sales! A nice variety of unique quality New Orleans themed pieces which are ALWAYS in style. Thanks so much Kaitlyn for ensuring my mom's gift arrived before Christmas! She's gonna love it!
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November 2022 by Amanda C.
From the first moment I walked in, to the most recent visit, I've had a great experience. The short story is that this is the place to shop first - before you're disappointed elsewhere. If you don't see what you want on the floor, they can create it, everything from changing out stones to resizing to completely building pieces of your dreams. After your purchase they support you through warranties / insurance offerings / repairs in house, basically supporting you beyond a quick shopping trip and single purchase. Shop here first and you'll see why the other stores don't even come close to their customer service, experience, and offerings. The long story is that my 12 yr old wedding ring was being mistreated at another jewelry store, and after two bad repairs I decided enough was enough. I needed to head somewhere new to see what my options were. When I walked through the door at Ramsey's, I was warmly greeted, offered drink / snacks, and a salesperson came over promptly. She offered multiple options for my issue: new ring, repair current - whatever I wanted - they weren't pushy, they just wanted me to be happy. Due to the previous bad repair and damage, I decided new rings were in order. After walking around the store with Brittney (so much love for her!), we found something close, but not the right stones, so she walked me through the customization process. She made everything seem so easy, even though I know it took quite a bit of work on her part! From picking the exact stones, to having the ring perfectly sized, she walked me through the whole process - even checking in regularly to give me updates. When everything was ready for pick up, they made sure to provide the appraisal and insurance information at pickup, along with all the congratulations for our anniversary like we were getting married anew. They're all so amazingly friendly. Loved the experience. And of course the jewelry is beautiful. So happy! Highly recommend!
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October 2022 by Lucienne D.
Amazing customer service and shopping experience. We visited Ramsey's on 3 separate occasions and the customer service was impeccable each time. On our first visit, we were greeted and assigned a representative to help us. Courtney. F was the representative who helped my husband and I. He surprised me with a visit there to upgrade my wedding ring set. I let Courtney know the budget and what type of ring I was looking for; princess cut cushion. Courtney showed me a few variations of what I thought I wanted but she asked to show me a different cut and style, which I agreed to. The style shown was oval, which I hated previously, when shown at a different jeweler. I instantly fell in love with the oval cut diamond I was shown. Courtney educated us on the importance of having an oval correctly cut, which makes a huge difference with the look. She paired the ring with a matching band, got pricing together and educated us on jewelry insurance recommendations. She made the process so easy. She was actively listening and I didn't feel rushed or pressured.. On the day of pickup, the packaging for the ring was beautiful and we got a complimentary bottle of champagne. Beth Ramsey came over and I was raving about the service I received not even knowing who she was until I looked at her badge. The entire sales experience from start to finish was amazing. I couldn't stop smiling. If I could give more stars, I would. They've definitely earned a lifetime customer.
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July 2022 by Steven S.
Ive been doing business with Ramsey's for some time. There's a reason for that, and here it is!!!! My fiancé has an odd finger, in that her knuckle is much larger that the part of the finger where her engagement ring sits. We've attempted to correct this issue with the jeweler adding support prongs on the bottom of the ring. After the prongs failed a second time , I found her wearing a piece of plastic tubing as a buffer/stabilizer. The ring rolled,side to side, on her finger when she wore it. -----Yes, women do this with top-notch jewelry. ----- Top-notch is all they have and they have a lot of it in the "new" location. They have plenty of pieces that regular people can afford, it's just the good stuff!! I say new because I'm so used to the original store. They've been there 6 years at the end of Veterans blvd. So , I can't stand to see her ring cause her so much discomfort when it's supposed to bring her so much joy. She's just in a trance by it and doesn't want to take it off. She's in customer service and sits down at her desk with people. She gets complements DAILY! It's an 81 facet Diamond and she loves her ring!!!! So ,I go into the store and I'm not 5 steps in and I'm greeted by the nicest lady. I cannot remember her name. I'll edit this with her name. I explained the situation to her. She listened to me like we were FAMILY and I'd never met this lady prior. My fiancé was dressed from work but I looked like a bum she'd met in the parking lot, and was treated like their BEST customer!! She could see my girl was upset. Again, by an associate that never met me before ,and did not have a chance to check my actual purchase history which was clearly not apparent by my attire. (I don't own any jewelry personally but I've purchased a little bit) She was genuinely concerned about my concern. She suggested a newly adapted alternate solution. We discussed it and tweaked it and we left it with her that day ,Saturday 7/23. She said it'll be ready next Saturday. I got a text message from Bobby Ramsey himself, on Wednesday 7/27 , to let me know it was ready and could be picked up. Mr. Ramsey Is the person that sold me this ring over 6 years ago. The fact the he took a minute to reach out and let me know it would be early was a nice surprise for my fiancé and it meant a lot to me. I still remember the time he spent with me In buying this ring. I was not in the $20k range or even close to half that but was treated like I was spending that much. We went today 7/28 to get it. Again, I'm wearing shrimp boots ( no kidding) and we were greeted 5 steps in by another lady I'd never interacted with prior and she was more than happy to help me. The repair/addition/adjustment has the ring fitting PERFECTLY. They figured out how to COMFORTABLY bridge 2 full ring sizes. It slides on ,but stays put. They checked ALL prongs and recoated the ring with Rhodium. That's what turns gold White. It wears and needs to be redone. Ramsey's covers that for the life of the ring! I fully expected to have a balance due for this work. It's not their fault she has such a difference between her finger and her knuckle. I remember paying about $140 ,shortly after buying the ring , to have the prongs installed the first time. There was no bill this time. They gave me a receipt for $0.00 that detailed the work done on the ring I did not expect that but I'm not surprised at all. That is taking care of your customer. This is why I have a history with them and will continue to do business with them and urge you to do so as well. Just go see. They're not even close to pushy and see how nice they are. They have booths with microscopes so guys can look at stones and not be on display. They'll make you an espresso!! You will not be disappointed. I truly wish all businesses were run like this one. They care about their customers and it shows!!! Im a customer for life!!
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May 2022 by Monica M.
I highly recommend Ramsey's Diamond Jeweler. They are first class in the diamond business. The quality is exceptional. There is something for everyone. They do not pressure you either, there is a very nice atmosphere. My wedding rings were crushed two times (don't ask lol) Ramseys was able to repair my set and the last time i just knew they were going to tell me not fixable...but no they repaired like brand new!!! Price was reasonable for repair, as well. Trust is important when dealing with diamond jewelry. They will be glad to show you your diamond with a jewelers loupe. Pretty neat and reassuring. I definitely recommend and trust them.
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April 2022 by Corinne D.
Very nice people and they are very accommodating. I've been the one on veterans highway. They do you help fix eyeglasses when you have lost the screw for the frames.
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February 2022 by Rachel H.
Excellent customer service! I purchased my husband ring there and got it engraved. I didn't feel pressured and we got exactly what he wanted. The prices are fair too!
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June 2021 by Katie B.
What do you do when it's the week of your wedding and you forgot that you're supposed to get your fiancé's wedding ring!? You go to Ramsey's and see Kenny! He was understanding and professional, and he told me not to panic. I gave him a basic idea of what I was looking for and the very first one he showed me ended up being the one. My fiancé wanted just a simple white gold ring, but the selection of men's bands is vast and they truly have something for all tastes and styles. I even made my fiancé come to the store simply because there were so many rings to choose from and I wanted him to be sure he got what he wanted. The ring did have to be resized but Kenny texted me less than 2 days later that it was ready to be picked up and the ring is perfect! I cannot recommend Ramsey's enough for their amazing selection of jewelry and outstanding customer service!
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May 2021 by Anonymous R.
I really enjoyed my experience with Ramsey's! Sara helped me and was incredible. So kind and helpful! I will definitely be a Ramsey's customer because of my awesome experience. Thank you, Sara!
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December 2020 by Brandon W.
My husband and I purchased our wedding rings at Ramsey's with the help of Kenny. The store itself was bright, beautiful, with a huge selection and made it very easy to take our time and really make sure we got the rings that suited us perfectly. In this time of Covid, we also felt extremely safe while doing so. Thankfully, Kenny was the associate who helped us, and he has been utterly amazing. No pressure, Unbelievably helpful and kind and patient. Even went so far as to handle my questions or concerns on his days off. Kenny and Ramsey's customer service has been of the highest caliber you could ask for, even after we got the rings in. I decided I had ordered the wrong size, and even that, they have made it easy. As for the rings themselves, they are perfect, gorgeous, a wonderful weight, and we couldn't be more happy that we purchased our wedding bands here. Highly, highly recommend. And as far as Kenny? I wish there could be a Kenny everywhere.
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June 2020 by Erica W.
Visited the jeweler to have my David Yurman ring sized. The staff (Bonnie) was very professional and informative. I was happy with my service
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April 2020 by Brooke D.
Ramsey's was my fiancé and I's first stop while shopping for my engagement ring. Darius walked us through each and every step, taking his time to explain every detail and answering all of our questions. We left that evening feeling great and excited. We explored a few more stores, just to explore all of our options. But nothing compared to the service Darius gave us! My ring didn't take long to be made, and it came out better than expected. I even took it get resized (because I didn't listen to Darius's suggestion on ring size- listen to him!) and it took about 2 days. I recommend Ramsey's to everyone!
