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January 2024 by Gregory Kemp
I been going to this dealership since 2019 for my GMC Sierra and they do a great job towards the care of my vehicle. I would recommend them to anyone to get work done here and they have friendly customer service.
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January 2024 by Joshua Griffin
Kendall was absolutely amazing. He was very professional and quite knowledgeable about the vehicles. He was able to answer a multitude of questions that I had, without hesitation. He gave me a very thorough lesson on how to operate my new Yukon. I have already referred several people to him.
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January 2024 by Craig Tastet
Salespeople are great! But when it comes to service. No help!! I’ve bought 2 trucks from them and get service there every time they try up sell things that don’t need to be changed. Last time it was a cab filter. No thanks! Get in my truck and leave. The cab filter door was laying in my passenger seat. Went to first auto parts place and changed it for $18 not the $65. Get a call later they will knock some money off to change it. No thanks! Two weeks later check engine light comes on ask if they can tell me if it’s safe to go out of state for cancer treatment in two days. NOPE! We can schedule next week! I know everyone is busy! But I also know it takes 5 minutes to put a reader in to the truck and read if it’s something you can wait or find another vehicle to go get cancer treatment. Service should step up to the ease of purchase experience. Service needs work!!!! Smile once in awhile in there. Looks like y’all in there for a paycheck.
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January 2024 by Heather Thibodaux
Always have to bring the vehicle in multiple times and leave it there for several days before they can finally find an issue. They then try to charge you saying you were out of warranty, even though it has been reported for a very long time.
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January 2024 by Patrick Bonneval
Great experience. Everyone was very friendly, especially Dwayne. He goes above and beyond to make sure everything goes smoothly
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December 2023 by Brittany
Salesman Todd was awesome, very knowledgeable about his job.Im just unsatisfied with how y’all can only give me $64,500 for my truck and sell it for $73,000. Y’all are able to make 8 thousand on it knowing I wanted $68,000 for it. It was a 2022 Chevy 2500 High Country worth more than what y’all offered me.
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November 2023 by Joe Hawkins
We reviewed the website and came into town from approximately two hours away outside of Lafayette Louisiana. After arriving, Tommy, met with us at the facility, and was very polite, excited to help, and Technical in his presentation. We were introduced to the general manager by Tommy, and walk-through the opportunity to review any information and all parts of the GMC Yukon Denali before driving it. During the drive, Tommy gave great insight to all the options of the vehicle. After the drive, we spent time talking through the options with Tommy and the administration team to close the deal. It was a great experience as opposed several other dealership experiences we have previously had while looking for this Yukon.
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November 2023 by Brittney Stewart
Sent car in for a diagnostic, figured it would need some type of repairs due to how it started to run. Got a call back explaining my estimate was anywhere from 10k-14k, not sure how my vehicle went so bad in a short span from getting it serviced with barker on Aug 8th 2023 and it started to run bad by end of September 2023. Vehicle has been in service with barker since it was purchased from barker. We made big adjustments after a lot of stressful decisions, called to get the work started and was told the 14k had to be paid upfront before any work was done. This did not sit well with my husband and I so we decided to tow it off as we were not comfortable paying for labor before the vehicle was even touched.
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November 2023 by kitty landry
Everyone was very nice. It took a little longer than expected but they checked everything. I was very satisfied with the service I got.
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October 2023 by Gilbert Grogan
Good morning GMCWell when i was Barker GMC was the same people of Royal Buick GMC I felt comfortable with their mechanic working on Ruby Red and they did a good job on Ruby Red and i really think Barker Royal GMC for getting her back on the roadThank you GMC
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August 2023 by Dustin Hutchinson
To whom it may concern, we brought our vehicle to get all the oil leaks fixed and in return we have more oil leaking now than before. My honest opinion I believe y’all started changing parts instead of really diagnosing the real problem. I then informed the service clerk and they told me the mechanic might not have been able to see the real problem due to all the oil underneath the vehicle. I think that is unacceptable, then I talked to the service manager and he told me he would look into and get get back to me . He never called me back and that is not customer satisfaction being we paid over $1500 dollars to fix the problem and we are back where we started.I would never recommend anyone to purchase or bring a vehicle to get repairs done at this place of business, and by the way we purchased this vehicle from y’all.
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August 2023 by Jose Garcia
My experience at BARKER BUICK GMC dealership in HOUMA was nothing short of disappointing and frustrating. As a new resident in the area, I was excited to have a local dealership for servicing my 2022 GMC 2500 HD Sierra Denali. However, that excitement quickly turned into disappointment during my recent visit.When I called to schedule the service appointment, the service adviser seemed friendly and asked me about my previous visits and whether I had an extended warranty. I mentioned that I had purchased the vehicle from Legacy GMC Slidell and had an extended warranty agreement. Despite this information, I was informed that they were booked for the next two weeks before they could take a look at my truck.Understandably, I waited patiently for the scheduled appointment day, hoping for a smooth and efficient service process. However, things took an unexpected turn when I arrived at the dealership this morning. I was greeted with surprising news - my service agreement (PORTFOLIO) was not welcomed there. I was taken aback and confused by this revelation, as I had specifically mentioned my extended warranty during the appointment scheduling.The reason they provided for rejecting my warranty was rather disheartening. They claimed that the warranty company (PORTFOLIO) takes too long to approve repair claims, and consequently, the dealership ends up waiting up to 48 hours or more for payment on warranty repairs. As a result, they advised they would refused to release my truck until they received payment from the warranty company. (Basically would had held my truck HOSTAGE, until they would have gotten paid by warranty service co)Feeling frustrated and concerned about the whole situation, I requested to speak to a manager to understand the matter better and see if any resolution was possible. However, my encounter with the individual who identified himself only as “BOBBY” , assuming he is the manager, he was far from being pleasant and arrogant. He was dismissive of my concerns and exhibited an unhelpful attitude throughout the conversation. When I asked for his last name, he outright refused to provide it, which left me feeling even more uneasy.I expressed my disappointment, explaining that the dealership should have informed me about their policy beforehand, during the initial appointment scheduling process. If they had taken the time to ask about the name of my extended warranty service at that point, it would have saved me the trouble of waiting for two weeks and prevented this unnecessary waste of time.However, the manager's response was anything but understanding. He stated that they don't have time to ask such questions during appointment scheduling and shifted the blame to me as the one who should ask, which only added to my frustration.This entire experience has left me with a negative perception of the dealership's customer service and handling of warranty claims and appointments. As a potential customer, I was seriously considering buying two additional vehicles from this dealership, but after this ordeal, I have lost all confidence in their commitment to providing satisfactory customer experiences.In conclusion, the GMC dealership in Houma needs to improve its customer service and communication. The lack of consideration for my warranty, the manager's dismissive attitude, and refusal to provide essential information have led me to lose trust in their ability to meet customer expectations. As a result, I have made the decision to take my business elsewhere, where I hope to find a more customer-centric approach to not only “selling me a vehicle, but to also provide with professional and respectful service-customer service.
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August 2023 by Tom J. Detwiler
Great people and Great service. Been dealing with the dealership for a long time since 2014 or 2015. Very Considerate and Kindness to work with for any vehicle.
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August 2023 by A Google User
Great people and Great service. Been dealing with the dealership for a long time since 2014 or 2015. Very Considerate and Kindness to work with for any vehicle.
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July 2023 by Jose G.
My experience at BARKER BUICK GMC dealership in HOUMA was nothing short of disappointing and frustrating. As a new resident in the area, I was excited to have a local dealership for servicing my 2022 GMC 2500 HD Sierra Denali. However, that excitement quickly turned into disappointment during my recent visit.When I called to schedule the service appointment, the service adviser seemed friendly and asked me about my previous visits and whether I had an extended warranty. I mentioned that I had purchased the vehicle from Legacy GMC Slidell and had an extended warranty agreement. Despite this information, I was informed that they were booked for the next two weeks before they could take a look at my truck.Understandably, I waited patiently for the scheduled appointment day, hoping for a smooth and efficient service process. However, things took an unexpected turn when I arrived at the dealership this morning. I was greeted with surprising news - my service agreement (PORTFOLIO) was not welcomed there. I was taken aback and confused by this revelation, as I had specifically mentioned my extended warranty during the appointment scheduling.The reason they provided for rejecting my warranty was rather disheartening. They claimed that the warranty company (PORTFOLIO) takes too long to approve repair claims, and consequently, the dealership ends up waiting up to 48 hours or more for payment on warranty repairs. As a result, they advised they would refused to release my truck until they received payment from the warranty company. (Basically would had held my truck HOSTAGE, until they would have gotten paid by warranty service co)Feeling frustrated and concerned about the whole situation, I requested to speak to a manager to understand the matter better and see if any resolution was possible. However, my encounter with the individual who identified himself only as "BOBBY" , assuming he is the manager, he was far from being pleasant and arrogant. He was dismissive of my concerns and exhibited an unhelpful attitude throughout the conversation. When I asked for his last name, he outright refused to provide it, which left me feeling even more uneasy.I expressed my disappointment, explaining that the dealership should have informed me about their policy beforehand, during the initial appointment scheduling process. If they had taken the time to ask about the name of my extended warranty service at that point, it would have saved me the trouble of waiting for two weeks and prevented this unnecessary waste of time.However, the manager's response was anything but understanding. He stated that they don't have time to ask such questions during appointment scheduling and shifted the blame to me as the one who should ask, which only added to my frustration.This entire experience has left me with a negative perception of the dealership's customer service and handling of warranty claims and appointments. As a potential customer, I was seriously considering buying two additional vehicles from this dealership, but after this ordeal, I have lost all confidence in their commitment to providing satisfactory customer experiences.In conclusion, the GMC dealership in Houma needs to improve its customer service and communication. The lack of consideration for my warranty, the manager's dismissive attitude, and refusal to provide essential information have led me to lose trust in their ability to meet customer expectations. As a result, I have made the decision to take my business elsewhere, where I hope to find a more customer-centric approach to not only "selling me a vehicle, but to also provide with professional and respectful service-customer service.
