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April 2022 by George P.
I purchased a truck from this dealership 4 years ago and now in wont of new car BMW the one on their web site. The. first representative was great if you don't wont repeat costumer over the phone. I asked to speak with a manager He did worse and make sure I documented it so others wont have to deal the their total lack of customer service. He is how it went. I called about the BMW the one listed on the web site. She made it seem as if they had others but not listed. Trapp only had the one I called about it was not a good call she was not trained to be on the phone. Next I asked to talk to the sales person that was used before she could not find him. So I finally asked to speak to a manager on the BMW. (He in my opinion the worst manager in the world) He was not available but did call back. I spoke with him briefly, real short horrible customer service. He said the price you see on line is the best he could do no negotiation period and we all know that is not the truth. I did 20 years in the Military and helped young service members with this type of salesperson/company. Please don't deal with a company that wont budge on their marked up prices please walk away from them. I will not be a repeat customers and do NOT recommend anyone use this company based on my experience with them. Please don't use them.
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April 2021 by Wanda P.
Had really awesome service in finding the vehicle that I wanted. Trap Cheverolet didn't have the color that I was interested in but their team didn't give up until they found one at another dealer. Big shout out to Katie M for not giving up and making the deal happen for me. This is not my first time buying from Trap and will definitely not be my last. Absolutely love it here
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July 2020 by Joylyn E.
I will NEVER go back to Trapp for service. My car reached 98,000 so I took it to Trapp for maintenance since it was close to reaching 100,000. They popped one of my tires and replaced it with my spare (donut) tire!! Seriously? How is that acceptable? I didn't have a spare on when I arrived, why would you think it's okay to let me leave with a spare!!!? After I expressed how that was not acceptable, they replaced the tire. I then got in my car and realized none of my tire pressure sensors were working (they were working fine upon arrival). I questioned about the sensors and was told they must have died (coincidence?) but that I could purchase new ones for $100+ each!! No thank you. Guess what, I took my car somewhere else for tires and my sensors all work.. wanna know why? They didn't die. They just needed to be reset. (I could have wasted $500 on new sensors for absolutely no reason!) I also asked if my transmission needed service and Brian told me it wasn't due yet. After leaving and not having any confidence in the service I received, I opened my manual again to verify I didn't need the transmission serviced because I thought it was due (figured since he was the service guy he knew what he was talking about). Sure enough it is recommended once you hit 97,500 miles! I was not able to make another appointment right away due to COVID but once I received an appointment elsewhere, I already had 103K miles on the car and was told I am too far over the recommended mileage! It should have been taken care of when I initially went to Trapp!! Like I said, I will NEVER return and I'd advise others against it as well.
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August 2019 by Barbara Cotton West
Sales person, Jordan Hebert was awesome to work with. The whole staff were friendly and welcoming!
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August 2019 by Kim Baudoin
Awesome people and awesome service
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August 2019 by Celeste H Champagne
Such nice and friendly sales people at Cadillac. And awesome service as well.
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July 2018 by Max R. V.
I'm sure not all mechanics are the same, but the ones I dealt with over here are rip offs. They only do what they have to do, they don't search for the real cause or go the extra mile to repair the real problem. I purchased a used car, 40K miles. The coolant temperature gauge inside the motor, guess that's what you call it, was faulty and light was on dashboard. It took me four trips and a lot of cursing to get them to fix the problem. They told me to go out of town to another repair shop, and get it fixed and give them the bill, I don't think so. You would think for a fairly new vehicle, it would be in pretty darn good shape. I had over 5 recalls within one year. OMG. By the way, I was fighting with the service manager, Trapp Chevrolet is a trap for sure. Never ever go back to them. Never never. I've had the same experience with lots of people.
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January 2018 by Alisha McGuire
I had my car towed there following an accident on the 5th of this month (January) and as of yesterday it was still untouched after they told my mother they broke it down and gave a false estimate. Lied about ordering parts and everything as if Im not paying for a rental out of pocket. I was given 2 deadlines, both which were broken as to when my car would be ready(the 15th and the 19th). I also have pictures from the day it was dropped off and I took more the other day. It was still in the same spot with the same cracked piece laying on the ground in front of it. The absolute WORST customer service ever and definitely don't ever have to worry about getting my business ever again!
