ABF Freight, an ArcBest company, is one of the largest and most trusted less-than-truckload (LTL) carriers in the United States. With over a century of experience and a network of 240 service centers across North America, ABF is committed to providing quality, safety, and excellent customer service. The company specializes in offering reliable LTL transportation solutions for businesses of all sizes and industries. Customer reviews highlight some mixed experiences. Some customers appreciate the company's efficiency and early deliveries, noting that shipments often arrive ahead of schedule. For example, one shipment arrived 4-5 days earlier than expected, and the process of pickup and delivery was smooth for many. Customers also mention that their items arrived intact, and their overall experience was positive when using ABF Freight's services through contracted providers like U-Pack. Such customers expressed high satisfaction with the timely delivery and professionalism of drivers. However, there are also concerns about inconsistent communication and pickup procedures. Some customers have experienced trucks arriving without notice or scheduling conflicts, leading to stress and inconvenience. One reviewer appreciated the professionalism and helpfulness of a driver who went above and beyond to assist during a stressful pickup, describing him as an asset to the company. Others found issues with ramp security and last-minute delivery changes due to street access problems, which caused additional expenses and frustration. Despite these minor hiccups, many customers feel confident in ABF Freight’s overall service, citing its reliability, professionalism, and the dedication of some staff members. The company maintains a strong reputation built on its extensive experience, wide reach, and commitment to customer satisfaction.
Y'all were fantastic! Very helpful, friendly and extremely accommodating! Would highly recommend!!
June 2020
Great first experience using UPack moving across as country! Courteous and efficient from start to finish. Very cost effective. Hopefully no more big moves but if I did I will be using them again!!
May 2019
Had a large package shipped to this station in Jefferson (Near Harahan). They ask that you pay in advanced of scheduling a pickup, which was not a problem. My pickup was quick. Wharehouse personnel were quick to load my package on my trailer. I will use them again for my next shipment in a few weeks.
