This Compass Furniture location has closed

Furniture Stores, Mattress Stores
Compass Furniture is a furniture store that has received mixed reviews from its customers. While some customers have had positive experiences, others have reported issues with the quality of the furniture and the customer service. One customer who purchased a dining table and chairs found that after a year, one of the chair legs started to wobble, and they discovered that several screws were missing. However, the customer noted that the other chairs had all the screws, suggesting an inconsistency in the furniture's construction. Another customer reported a concerning experience, alleging racist behavior from the store's employees. The customer claimed that they had damaged furniture delivered and requested a replacement, but the store refused. When the customer asked to pick up the furniture, the store sent delivery drivers to their home when they were not present, and the customer alleged that a store employee made a racially charged comment. Despite these negative experiences, other customers have praised Compass Furniture's customer service and the quality of their products. One customer who ordered a custom sofa reported that the Kincaid couch they received was "incredibly well made" and worth the wait. Another customer, who worked for a corporation, had a positive experience with salesperson Kevin Edwards, who was described as organized, diligent, and helpful in meeting the customer's tight timeline and budget. Additionally, another customer had a great experience with salesperson Jason, who was described as personable, attentive, and knowledgeable, bringing a "throwback to how salesmen used to be" to the customer's purchase.

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1. Jefferson, Louisiana