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February 2024 by Elton L.
I purchased a new door 10/14/23, Finally showed up and parts were missing. Parts were reordered. The door was finally delivered, and I had to bring back $123.00 of miss ordered parts. I purchased a new door lock which did not work. I had to put back the old door locks back on. Every time they said they would call me about the threshold that was defective, I never hear from them. I have to call several times. I had to call back on 12/17/2023 and suppose to call me on 02/14/24 today 02/15/2024 I had to call. Still the threshold leaks air. Calling the Lowes Customer call # you get disconnected and have to call back and get someone else and start all over again.
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December 2023 by Carol B.
Latoya in the Doors & Windows section was very friendly - said hello to us as soon as we came into her area. She was incredibly helpful to us with our questions about a particular item we were looking at. Very knowledgeable.
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November 2023 by Tracy G.
Shitty,indifferent,lazy,disrespectful customer service. Dishonest and deceitful The absolute worst
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September 2023 by Teena N.
Daniel in appliances and Trell at the service desk were very helpful today. they explained time that outside delivery drivers are hire to deliver merchandise. Trell printed out my scheduled delivery amd Daniel said he would bring it himself if he had to. I know he was joking, but thanks. Great Job!!!
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July 2023 by Bob Metz
Easy to get in and out of on main road
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July 2023 by Christian V.
Rented a truck for the 5th time and WOW I couldn't be more happy!!!!! The customer service and level of professionalism from these employees is outstanding!!!! Thank you for your continued hard work and dedication!!!!
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September 2022 by Ariana K.
I visit frequently- always well stocked and organized. The staff is very helpful and respectful. Always a pleasant experience .
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August 2022 by Campbell C.
I was in search of a very specific kind of tree that Lowe's website claimed was in stock. After asking several employees where I could find it and having them either roll their eyes at me or simply not say anything, I wandered back out to the garden center. Here, I was greeted by an employee by the name of Jorge who immediately offered to help. Once I said I had no luck finding the tree myself, he dropped everything to search the ENTIRE store for what I was looking for. Other than being very helpful, Jorge was extremely kind and wonderful to work with!
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August 2022 by Cecile P.
Well stocked reasonably priced! Great garden center!! One year warranty on perennials, trees and bushes!
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June 2022 by Paul F.
The employees do not know anything useful. They walk around, trying to look busy, accomplishing nothing. Home depot is even worse. Support your local stores. To hell with big box stores.
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August 2021 by Jaulet E.
Employees in appliances very rude. I've called multiple times and they will pick up the phone and immediately hang it up.
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July 2021 by Kristie C.
Laurie who was working in the flooring was super helpful today. She cut some astroturf, and was super helpful in a bunch of ways. She's really good at her job.
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February 2021 by Gayle C.
I got a refrigerator here 9 years ago and it is still going strong. Very happy with it and the price was not bad. I had a Lowes credit card but never much used it. My friend buys plants here.
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January 2021 by Devon A.
this store location is awesome! Julie is super friendly, super courteous and super nice-
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January 2021 by David M.
I just spent 23 fruitless minutes on the phone having three separate conversations with different Lowe's personnel, interspersed with long stretches of muzak for my listening pleasure. Conversations #2 and #3 were pretty pointed on my end, emphasizing that I had been on hold for 6-8 minutes (#2) or 15-20+ minutes (#3) and asking not to be consigned once again to endless boredom in the musical waiting room. But that would be asking too much of the Lowe's store at 121 Jefferson Highway. After this third interchange with Lowe's personnel, I was assured that my transfer to the next person would be only a short time on hold (not true), and after another 2-3 minutes of listening to muzak, the store terminated the call with a beep-beep-beep that told me our visit was over. I am going to spend about 20 minutes writing my first Yelp review, and I can assure you the time will be far more productive than the 23 minutes I spent on the phone with Lowe's. I could have accepted with good grace an explanation from store personnel that their computers just weren't cooperating today. I could have accepted an explanation that the person I was talking to didn't have the technical info I needed, followed by a prompt transfer to someone who did. I could have accepted with gratitude an offer to take my cell number and have someone call me back. None of that happened. And although they did get my cell number (several times with different personnel) in the course of our three phone conversations, no one at Lowe's troubled themselves to get back to me after the store unceremoniously ended our call at 23 minutes and counting. This multi-billion enterprise should be capable of programming its phone system to alert someone when a caller has been waiting more than 2-3 minutes in the muzak room. I suppose it's inappropriate to accuse an indifferent monolith of "rudeness," but that's my predominant emotion after spending too much of Saturday morning on the phone. Newsflash! Just as I was writing the last sentence above, I got a call on my cell phone and had a fourth, far more productive conversation with someone who actually proved both capable and polite. Thanks to her for responsible follow-up. But Lowe's still deserves every bitter word above for its incompetent phone management system and apparent indifference to the old-fashioned notion of "customer service." Now a word of critique for Yelp: I wasn't able to post this review without first being told I must "select a star rating for this business." I chose the least I could--a single star. But why not add a "zero" star rating option?
