U-Pack, a service of ArcBest, provides a convenient and budget-friendly self-moving option for long-distance relocations. Customers appreciate the excellent customer service, noting that communication is clear and easy, with quick access to human representatives for assistance. Many have had smooth experiences with scheduling, pick-up, and delivery, making their moves less stressful. Some users recommend ordering additional ReloCubes or trailers, as the containers can be smaller than expected. U-Pack has earned trust through repeat business, as customers return for their second cross-country moves, confident in the service. They have also been praised for their responsiveness and support, particularly in emergency situations, such as after a negative experience with another moving company. Users have reported successful shipments of furniture with no broken items, thanks to the careful handling and reliable timing of deliveries. Overall, U-Pack is highly recommended for anyone looking for a hassle-free moving experience across states.
A great experience from start to finish! In spite of some glitches on the front and back end, they worked with me to make it right. Communication was professional thorough, as was the staff at the receiving/delivery endpoints. A cost-effective and 'tight' way to move across the country with little hassle!
July 2024
We were super happy with the customer service at U-Pack. We were always able to get a human on the phone and communication was clear and easy. No problems with scheduling, pick up, or delivery. The pods were smaller than we realized (also weirdly tall?), so we maybe should have ordered one more than we did. But overall,... read full comment
May 2024
This is our second cross country move. We had a great experience with U-Pack last time, we went with them again. It was another smooth, easy move. We will always recommend U-Pack. Thanks for making a very stressful move a bit easier.
