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September 2023 by Emily Jeanmard
Aaron Carter is awesome to work with. When I called him he could tell I was mad. I had just wasted 2 combined days prior on another dealership that completely failed me and aggravated me greatly. Aaron was able to get me exactly what I wanted and at the price I so desired. All within 30 minutes on the phone with him. I went the next morning and it was ready for me to pick up and finalize all my paperwork. This is awesome team work over there. I will cheerfully tell all I know about the "Wonderland" of Sterling Automotive in Jennings!!!! Any other salespeople reading this....learn from it!!!Thank y'all so very much for my new set of wheels!!! ???
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August 2023 by Evincent27
Spencer was a pleasure to do business with. From the first call, he immediately went to work at being sure we got the truck we wanted and got the best deal possible. He’s still being super helpful in getting some after purchase body work done. We live an hour away, but we’ll definitely go back to Sterling for all vehicle needs.
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August 2023 by Bridget W.
I brought my car in with an appointment 2 wks ago, and they kept it for 2 days and never touched it. I had to get in touch with Jay to find out what was going on, and my car was "next in line" after the first day. Well, I would assume that the 2nd day my car should have been taken care of, but to no avail it was not. This was a Wed and Thurs, so I needed my vehicle for the weekend so I made another appointment a week out, but Jay say if you can bring it back Monday I promise we will take care of it! Dropped car off Monday and they kept it until Thurs. The only thing on the list they finally did do was my oil change and change the fuse for my charger/cigarette lighter. The lights that needed changing never got changed. Jay said the parts were ordered and then they weren't or disappeared, but they finally checked my air conditioner and wanted to charge me 7320.00 to fix it! Didn't touch the 2 recalls on my vehicle at all! But they did have time for me to talk to a sales guy to buy another vehicle since I thought it was ludicrous to pay 7320.00 for the compressor! After these services, just why would I buy a vehicle with you. And to be honest, I have never had an issue with them before. Maybe it was just Jay. No type of communication to let me know hey we didn't get to your car today, but tomorrow we'll try, or nothing. I always had to reach out to him. Sorry for the negative review, but this was unacceptable and unprofessional to say the least! You guys have to do better, if you are that swamped, then stop taking in work, and for God's sake, what is an appointment for?
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July 2023 by Nick Givishvili
I will say, the staff is very nice and helpful. But beware, they will do ANYHTING they can to sell you the vehicles they have on the lot. About two months ago I bought my (used)truck from here and the engine light hasn’t been in for maybe 2 weeks out of the 8 weeks I’ve owned it and I’m not exaggerating. It’s spent more time in the shop than I have been driving it. Don’t get me wrong, I love the truck when I drive it, but if it wasn’t for the extended warranty I would be out of about $8,000 by now. There has been SO many problems with this truck and the engine light has pretty much been on since the first two days I owned it. It’s really just such a burden to be out of a truck considering I don’t even live in Jennings so I can’t even get a rental car UNLESS I tow it to this dealership which was going to be extremely expensive. I could go on and on about how much trouble this truck has caused me.
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July 2023 by Heather Matt
Crystal Comeaux is the absolute BEST salesperson I have ever had. She made this process seem soooo simple and very fast. I would HIGHLY recommend her to everyone that is in the market for a vehicle! She makes you feel so welcome and at ease! DEFINITELY ask for CRYSTAL COMEAUX on your next vehicle purchase at Sterling Buick GMC West!
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July 2023 by Chayla Broussard
We loved our experience with Sterling. Special thanks to the manager, Lance, he was very professional. Our salesperson, Ryan Jordan, was very professional and went above and beyond to help us out with getting our vehicle to the monthly payment we were paying on our previous vehicle we were trading in. Also want to send a special shout out to Mr Neal, his professionalism and customer service is beyond exceptional. Highly recommend this business, as well as there extraordinary group of people that operate this business!
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July 2023 by Renee Hardy
Excellent in finding us a vehicle that is tailored to our needs. Excellent sales person helped us every step of the way. Very quick on answering questions and concerns. Would 100% come back for all future vehicle purchases.
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June 2023 by Crystal Hebert
Mickey Meche (salesman) made our experience so smooth, stress-free, and convenient. He was very knowledgeable about the vehicle I was looking for and answered all questions I had. He went above and beyond to make the overall experience a great one.Neil (finance manager) was very friendly and knowledgeable. He explained all options in great detail and answered all questions. Never felt pressured!Overall, an excellent experience!
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June 2023 by michael chaisson
We couldn't ask for a better service experience. The shuttle service dropped us off at home and came picked us up. The car was repaired in one day. We will be Sterling customers for life. Everyone was very nice and courteous. All of them made us feel very welcome. They were all very knowledgeable about the issue and it was a very amazing experience.
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June 2023 by Mark Savio Guillory
My wife and I had a great experience here. Cullen Broussard was an awesome salesman who worked very hard for us to get my wife in the perfect vehicle and got her a great price. He showed her at least 15 different vehicles and test drove several. We would definitely recommend Sterling west to anyone looking for a new or used vehicle.
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June 2023 by Jacqueline Satchell
This is my second purchase with Sterling. Both times were extremely stress free! This last purchase was in a time crunch and Courtney M. Handled EVERYTHING from my gap paperwork (due to the total loss wreck) to picking me up for the test drive on my new purchase! Everyone was nice and worked extremely hard to get me in something I wanted!
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May 2023 by David Kulaga
I had a very good experience using Sterling in Jennings LA, my salesman Austin was top notch, and the whole buying process went smooth and easy! I would buy from them again.
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April 2023 by Carla Soileau
I am very pleased with the entire experience. Everyone has been so attentive and helpful. The salesman was very prompt in attending to me once I arrived. He was very patient with me as I questioned him about virtually everything. The entire visit was very pleasant. I highly recommend Sterling Buick GMC West.
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April 2023 by Drew Dogay
My sales person Mickey is top notch, and an asset to your company. He went above, and beyond to make sure my purchase was seamless. Brock the sales manager is also top notch. I contacted them on a specific truck I wanted, and they got it for me. I love my new Sierra.
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April 2023 by Thomas Froehlich
Nice people. My salesman Eric was awesome and they didn't j*** me around at all, not even with the value of my trade. The finance guy, Coby, was easy to deal with. Also, the wife loves her new car.
